Customer Service Administrative Assistant

DYAN HUGHES

**** ***** ****** ******, ** ***** 559-***-**** ************@***.***

PROFILE

Administrative assistant with over 27 years experience coordinating office management and special projects with a high degree of efficiency. Diligent, detail-oriented and knowledgeable of all office functions; with the ability to work with minimal supervision. Excellent communication skills with problem resolution abilities and a high-level of confidentiality. Ability to multi-task, solve complex problems, and meet deadlines in a face paced environment. Extensive telephone and customer service experience. Proficient using Microsoft applications Lotus Notes and internet websites, ten-key by touch. Experience handling payroll reports/audits and general accounting duties.

PROFESSIONAL EXPERIENCE

Kaiser Permanente, Fresno CA June 2003 - June 2010

TIME System Coordinator/Payroll Staffer/Assistant

• Managed and maintained day-to-day operations of the office.

• Assisted in handling discrepancies while extensive communicate with management.

• Analyzed and prepared reports, memos, letters, and other documents using word processing, spreadsheet, database and other software programs.

• Developed specific goals and plans to meet deadlines.

• Responsible for running audits for underpayment/overpayment to ensure employees are being paid correctly.

• Customer service -Trained staff and managers regarding rules of the TIME system, ensuring union contracts are followed.

• Reviewed and approved pay adjustments in a timely manner.

• Extensive telephone experience: Handled calls locally from various departments, clinics and regionally.

• Problem solved various issues requiring immediate attention.

• Point person in implementing and testing new software piloted in the Fresno area.

• Professional and team player working in a Labor Union environment.

• Worked closely with managers while maintaining total confidentiality working with Employee Labor & Relations/Compliance on staff investigations, education, legal requirements, etc.

• Assisted in scheduling staff for the Emergency Department (covered sick calls and vacations etc).

• Make travel arrangements and ancillary requests.

• Open, sort, and distribute incoming correspondence including faxes and email.

• Maintain timekeeping system for managers and employees to ensure accuracy.

Educational Employees Credit Union, Fresno CA October 1999 - March 2003

Accounting Analyst II/Office Assistant

• Identified and communicated discrepancies with other departments to reconcile GL’s in a timely matter.

• Prepared reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.

• Balanced official checks for 9 branches daily and several different GL’s on a monthly basis.

• Filed and retrieved corporate documents, records, and reports.

• Improved customer satisfaction by providing superior service and quickly resolved customer complaints and inquiries.

• Answered telephone for all Branches and directed calls in a courteous manner as well as address various type of transactions (stop payments, GL transactions, loans, DMV records, etc.).

• Open, sort, and distribute incoming correspondence including faxes and email.

Dyan Hughes Page 2

Resume - Employment History & Education

Liberty Mutual Group, Fresno CA May 1985 – June 1999

Underwriting Technician

• Assisted assigned Underwriter in risk evaluation for the selection or recommended rejection of new and renewal causality and property business.

• Communicated with other departments to provide excellent customer service.

• Reviewed selected new and renewal business and policy changes for acceptability, completeness and accuracy.

• Ensured compliance with company requirements and standards.

• Assisted Sales, Claims, Credit Financial and Production/Systems personnel with questions and problem situations relating to Underwriting, ensuring policyholder service excellence.

• Trained technical office support personnel.

• Prepared various reports, surveys and audits.

• Reviewed work completed by co-workers for completeness and accuracy, preparing report results.

• Received award for developing and implementing a training program to convert policies from an outside company.

Media One, Fresno Ca March 1997 - June 1999

Accounting Clerk II

• Handled all cash payments and balanced ledgers.

• Consistently produced and performed work volume accurately to meet deadlines.

• Communicated ideas clearly and effectively in oral/written form with customers and associates.

• Recognized and reconciled discrepancies.

• Completed deposits and audited front counter banks, pay stations, and cash flow accurately.

EDUCATION

Fresno City College • Fresno, CA - E.M.T. Certification and General Education

Clovis High School • Clovis, CA - Diploma

CERTIFICATIONS

Emergency Medical Technician, Fresno City College • Fresno, CA

REFERENCES AVAILABLE BY REQUEST

Contact this candidate