Technical Writer Project
Resume:
E m a i l: a ja y @ k i n go r a n g es. co m
C o nt a ct: + 9 1 9 87 00 1660 1
Curriculum Vitae
Technical Writer
Ajay Narang
Name Ajay Narang
Residence Mumbai, India
Nationality Indian
Profile Overview
Experience of seven (7) plus years in creating different types of
documents and drawings that include:
Standard Operating Procedures (SOPs)
User Guides
Installation Guides
White Papers & Patent Papers
Functional Flow Diagrams
UML Diagrams for the Software Lifecycle
Skilled in writing, editing, and creating templates for various
manuals that include:
User Guides
Online Help
Standard Operating Procedure Documents (SOPs)
Instructor Led Training Manuals (ILT)
Web based Training Manuals (WBT)
e-Learning Modules
Mobile-Learning Modules
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Curriculum Vitae
Technical Writer
Ajay Narang
As a Consultant
Client Xoriant Solutions Pvt Ltd (http://www.xoriant.com)
Role Technical Writer
Project Reviewing and formatting the Functional
Details Specification document.
Utilized MS Visio to create functional and UML
diagrams.
Reviewing the High Level and Detailed Design
document for the module, Payment Gateway.
Client Leegan Software Pvt. Ltd (http://www.leegan.in/)
Role Technical Writer
Project User Manual, Quick Start Guide, and Online Help for
Details Hydranautics IMSD Application.
Client Optimal Path (http://www.optimalpath.com)
Role Technical Writer
Project User Manual and Online Help for OptimalSuite™.
Details Online Help for the Dynamic Routing Engine product.
User Manual for LNP.
Marketing Presentation in Articulate.
Online Help for the Reporting Server.
Multiple internal process documents.
Client The Learning Deli (http://thelearningdeli.com/)
Role Instructional Designer
Project Designed 6 eLearning courses in their cloud-based
Details LMS, Adrenaline Authoring.
Client MindGate Solutions Pvt Ltd (http://www.mindgate.in)
Role Technical Writer
Project User Guide for i-Greens – Global Tracking Module.
Details
Client Mitr Multimedia (http://www.mitrmedia.com/)
Role Instructional Designer
Project Prepared 30 Teacher’s and Student’s guides for K -12
Details virtual labs developed for class 9 and 10 students.
This forms an integral part of HCL's virtual
classroom training product.
eLearning courses in Articulate for SingTel
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Curriculum Vitae
Technical Writer
Ajay Narang
Client Knowledge Platform
(http://www.knowledgeplatform.com/)
Role Instructional Designer
Project Seven eLearning courses using Articulate for a
Details shipping company, Horizon
Client Xyka Software Pvt Ltd (www.xyka.com)
Role Technical Writer
Project Online Help for Queensland Rail Rezopia
Details (www.rezopia.com)
Online Help for Call Center module of Rezopia.
Online Help for Rezopia Administrator module.
Client PMAM IT Services (www.pmam.com)
Role Technical Writer
Project Online help for the CRM application
Details (www.pmamcrm.com)
Online help for the False Alarm Management
System. Also utilized Adobe Captivate to prepare
online help demos
Designed and created the CRM Marketing Collateral
for Tax Return Preparer’s and Non Profit
Organizations
RFP for the FAMS application for the city of Denver
Success Stories for PMAM’s In House magazine
Online help for the PMAM Human Capital
Management System (HCMS)
Client ImpTrax (www.imptrax.com)
Role Technical Writer
Project User Manuals and Online Help for ImpTrax SQL
Details Compare, SQL Dashboard, SQL MultiExecute, and
SQL Analytics
Client Aptara Corp
Role Technical Writer and Instructional Designer
Project One hour training courseware in Articulate
Details
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Curriculum Vitae
Technical Writer
Ajay Narang
Client Shreous Technologies
Role Marketing and Web Content Specialist
Project Developed content for their website,
Details http://www.designiservices.com/Projects2010/shreo
us/
Client Vedic Sciences Pvt. Ltd.
Role Content Writer
Project A Patent paper for a software device
Details
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Curriculum Vitae
Technical Writer
Ajay Narang
Permanent Employee
Company CareFusion (www.carefusion.com)
Name (July 20, 2010 to June 2011)
Role Senior Technical Writer
Activities Creating and updating user guides, manuals, and
and read me files for existing and new medical products
Projects that include Pyxis Connect, Pyxis Specimen
Collection Verification, Pyxis Tissue and Implant
Module, and others
Converting the existing guides in FrameMaker and
RoboHelp
Updated the Desktop and PDA version of the
Specimen Collection Verification user guide.
CareFusion is a well-known brand in developing medical products and
it services over 120 countries across the globe. The organization is
headquartered in San Diego with the vision to improve the safety and
cost of healthcare for generations to come. In India, its development
center operates from Chandigarh and has a team of 55 personnel
involved in software development, testing, R&D, Quality Analysis, and
documentation of products.
Company The Bank of New York Mellon (www.bnymellon.com )
Name (March 17, 2008 – July 16, 2010)
Role Technical Writer
Activities Gathering financial process information from the
Subject Matter Experts (SMEs) by visiting onsite (US
and European Countries) and using web tools such
as, Webex, SnagIT, and Adobe Captivate
Creating process maps using Microsoft Visio
Responsible for creating SOPs template
Structuring documents as per the BNY Mellon’s
documentation repository, Knowledge Source (KS)
Projects Created the Standard Operating Process template,
which forms the basis to document the existing and
future BNYM process documents
Documented over 150 processes related to securities
transactions performed by the BNYM with the
Depository Trust Corporation (DTC), Investment
Manager’s Services (IMS), Transfer Agency, and
others.
The Bank of New York Mellon (BNYM) is a one of its kind asset
management and asset servicing organization that caters to clients in
United States of America, United Kingdom, Asia Pacific, Europe, and
Middle East and Africa. The organization is head quartered in New York
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Curriculum Vitae
Technical Writer
Ajay Narang
and boasts over $23 trillion assets under custody or administration
and more than $1.1 trillion under management.
Company Adventity (www.adventity.com )
Name (December 07 – March 08)
Role Technical Writer
Activities Planning and creating templates for FSD, FRD, User
Manuals, and Online Help documents
Communicating with the Subject Matter Experts
(SME) for preparing the above documents
Adventity is the market leader in the provision of Knowledge Process
Outsourcing ("KPO") to the Financial Services Industry. Its Research &
Analytics division provides global coverage to our client list of top
global and boutique investment banks, independent research houses,
hedge funds (across strategies), asset managers, private equity /
venture capital funds and management consulting firms.
Company Systime (April 07 – November 07) (www.systime.net)
Name
Role Associate Technical Writer
Activities Creating User Manuals, Online Help documents,
Installation guides, designing brochures, and
Website content
Coordinating with the SME’s and the offshore team
members for preparing the above documents
Projects Updated existing user manuals, installation guides,
and white papers for VersaPOS, an end-to-end retail
management solution developed for retailers in
various verticals
Created help files using RoboHelp for VersaPOS
Conducted product training for the new team
members in VersaPOS
Created user manual for Victoria Energy Corporation
(VENCORP), one of the chief electricity distributor in
Victoria, Australia
Systime, a global business solutions provider is a 100 percent holding
of CMS group. It is the third largest JD Edwards practice worldwide
and an Oracle Certified Advantage Partner. It boasts awards that
include Oracle JD Edwards Partner of the Year 06-07 and 07-08.
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Curriculum Vitae
Technical Writer
Ajay Narang
Company Net Systems Informatics Pvt Ltd (November 06 – 07)
Name (www.n-syst.com)
Role Technical Writer
Activities Preparing WBTs, ILTs, Student Guides, Faculty
guides, White papers, and Knowledge Solutions
Communicating with the SME’s, searching the
internet, and participating in various online forums
to gather the information for preparing the above
documents
Projects Prepared an e-learning module on C# for a leading
IT training company in India, Aptech India Private
Limited
Prepared an Instructor Led Training (ILT)
courseware on ZBrush 2, an animation software for
a leading IT training company in India, Aptech India
Private Limited
Prepared an ILT courseware on CCNA for a leading
hardware institute in India, Jetking
Prepared solutions on Internet Explorer 7 for a
leading content provider website in the US, Right
Answers
Net Systems is one of its kind firms to amalgamate the Content
Management and Accessibility divisions. Content Management includes
developing e-learning content, instructor led training, courseware
development, online files, and white papers. In the Accessibility
division, Net Systems provides training, testing, and consulting
services for changing the existing non-accessible software to an
accessible one. In addition, the organization creates Software as per
the Section 508 and Web Content Accessibility Guidelines (WCAG)
standards.
Company Whizkids (October 2001 to October 2002)
Name
Role Senior Correspondent
Activities Taking interviews, assigning stories to the juniors
and dealing with the middle and top-level employees
of news and broadcasting organizations.
Whizkids was India's only pioneer content providing agency that
boasts clients like Mid-Day, The Asian Age, Ananda Bazaar Patrika,
The Telegraph, Anandlok, Punjab Kesari, Amar Ujala, Dianik Bhaskar,
The Gulf News, and The Times of India Group among others.
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Curriculum Vitae
Technical Writer
Ajay Narang
Tools Knowledge
RoboHelp / HTML Help Workshop Online Help & Web Help
MS Word / FrameMaker Word Processors
Camtasia / Adobe Captivate Video Creator
SnagIT / Photoshop Image Editing Tools
MS Excel / Open Office Spreadsheets
MS Access / SQL Database
Webex / LogMein / Citrix / TightVNC Remote Desktop Control
Power Point / Acrobat Presentation Applications
Articulate – Studio and Storylines eLearning Application
Languages
Languages Speak Read Write
English Fluent Fluent Fluent
Hindi Fluent Fluent Fluent
Certifications
SWIFT (Basics in MS Office) from NIIT Private Limited
Basics in C Sharp Programming from NIIT Private Limited
GNIIT from NIIT Private Limited
Software Technologies
Technologies Level
Java Intermediate
J2ee Beginner
XML Intermediate
CCNA Beginner
ZBrush Intermediate
Education
Bachelor of Arts with specialization in Economics from Guru Nanak
Khalsa College, Mumbai University (March 2003) scoring 62%
HSC from Bharat College (March 1999) scoring 51.50%
SSC from St. George High School (March 1997) scoring 57.33%
Personal Details
Passport Number: G5285831
Valid Visa: USA - B1
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