Customer Service High School

**** ****** **** ****, * issimmee, FL. ***** 407-***-**** b ***********@*****.***

David Calderon

Objective : To seek gainful employment and obtain new career

opportunities.

Experience : Blockbuster Video K issimmee, FL

06/2006 – 03/2011

Lead Customer Service Representative

• Cashiering responsibilities.

• Sales and in store escalations.

• Restocking and upkeep.

• Answering calls and troubleshooting issues by phone.

• Trained new employees.

The Postcard Factory Orlando, FL

03/2011 – 06/2011

M aterials Handler and Shipping Supervisor

• Unload t rucks, count down items, organize and place

new material.

• Fill orders, quality check and control orders.

• Used UPS and Fedex client application to ship out

p roduct, do return shipments, and maintained shipping

docks.

• Delegated responsibilities to others in shipping

department.

Convergys Customer Service Orlando, FL

11/2011 – 01/2012

Work at Home Rep for Direct TV

• Answered calls varying from first step escalations to

assessing customer accounts.

• Sales, ordering, and upgrading services.

Education: Gateway High School K issimmee, FL

• 08/2000 – 05/2005

• Graduated, general high school diploma

Valencia Community College Kissimmee, FL

• 08/2005 – 01/2008

• Psychology Major. In transition to Information

Technology.

Skills: MS Office 2004 Certified, Proficient in researching, Windows OS,

60 WPM

Activities & Interests: News updates on technology, science, local events.

Learning new skills, facts, and ideas in many different subjects not

l imited to but including: history, science, technology, and literature.

References: References will become available upon request.

Contact this candidate