Customer Service Sales
Resume:
Jacqui L. Alexander
San Antonio, Texas 78249
************@*****.***
OBJECTIVE
To utilize my knowledge and experience within sales order entry to secure a professional career with opportunity for
challenges and career advancement.
KEY SKILLS OF QUALIFICATIONS
Keen attention to detail
Excellent communication skills
27yrs customer relations expertise
Follows procedures and instructions
Work well with little or no supervision
Ability to adjust communication styles
EXPERIENCE
J.P. Morgan Chase-San Antonio, TX
July, 2012 to December, 2012
W8 Patriot Act Processor
Responsibilities-Processed Applications
Norwood Promotional Products-San Antonio, TX
April, 1986 to July, 2011
Order Entry Operator
Responsibilities-Processed Applications
o Obtained customers' names, addresses, and billing information, product numbers, and specifications of items to be
purchased, and entered this information on order forms.
o Prepared invoices, shipping documents, and contracts.
o Informed customers by mail or telephone of order information, such as unit prices, shipping dates, and any
anticipated delays.
o Received and responded to customer complaints.
o Verified customer and order information for correc tness, checking it against previously obtained information as
necessary.
o Directed specified departments or units to prepare and ship orders to designated locations.
o Checked inventory records to determine availability of requested merchandise.
o Reviewed orders for completeness according to reporting procedures and forward incomplete orders for further
processing.
o Filed copies of orders received, or post orders on records .
o Processed incoming customer orders and moved all documents to the correct folder in a paperless work flow.
o Searched previous orders or art utilizing docuware software for information needed.
o Searched and checked inventory availability for product using a People Soft web based portal application.
o Searched for customer pricing status, pricing, product information and transit times using a People Soft web based
portal application.
o Clarified customer orders to ensure they were production ready by emailing or faxing questions using a People Soft
web based portal application.
o Checked customers credit status utilizing standard published lead time or rush service.
o Opened orders using Adobe Acrobat 8 Applications and entering them into the order entry menu utilizing macros
with the site legacy system AS400.
o Categorized emails, flagged completed.
Jacqui L. Alexander
11025 Moonlit Park
San Antonio, Texas 78249
************@*****.***
ACCOMPLISHMENTS
27 years of customer service relations working for the largest supplier in the Advertising Specialty Industry.
EDUCATION
Union High School, Union MO
REFERENCES
Julie Luna
Former Lead Supervisor
San Antonio, Texas
Beverley Sankey
UPS employee
San Antonio, Texas
Marijane Wright
Sales Assistant, Women’s Fragrance @ Macy’s
San Antonio, Texas
Contact this candidate