Customer Service Manager

JOSUE MONTHERVIL

*** ** * ***. ******* Beach, Florida 33426 • 561-***-**** • ***********@*****.***

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S E R V I C E R E P R E S E N TAT I V E

Twelve years of military services, demonstrated consistent growth throughout tenure. Four years

of corporate consulting sales and service. Results-producing, business development with proven

record of accomplishments. Leading comprehensive marketing strategies in support of business

goals and objectives. Expertise in financial statements, budgeting, internal / external reporting, sales

and customer service, general ledger and great skills. Solid leadership skills; able to build and

guide top-performing teams. Adapt at communicating with management, vendors, and internal

departments to coordinate overall strategic goal.

Efficient & Effective Great Negotiation Skills

Business Development Team Building

PROFESSIONAL EXPERIENCE

COMMUNITY LANGUAGE FACILITATOR: J.C. Mitchell Elementary School, December 2,

2011 to now: Translating texts, letters, notes, memoranda, Interpreting for both

Creole parent-students and the staff as needed in ESE meetings. Easing the

transition for new Creole students, and participating in ESOL class teaching.

2470 NE. 5th Ave Boca Raton Florida

GENERAL MANAGER OF LOGISTIC / TRANSPORTATION, 2005 – 2011

Haiti Telecommunication International, Inc. – Port-au-Prince, Haiti

Making decision on hiring, training, promoting and terminating of employments. Responsible for

cost control, creating and reading profit and lost statement. Understanding all aspects of the

transportation system. Establish business relationships with key businesses to create long term

partnerships. Responsible for notifying upper management of any known vehicle problems and any

required major maintenance.

Selected Contributions:

Achieving 25% savings in monthly cost of repairs and 30% weekly of fuel expenses.

Successfully train, mentor and develop qualified employees for higher positions.

BILINGUAL CUSTOMER CARE REPRESENTATIVE, 2000 - 2004

Vanguard Corporation / Alamo and National Rental Corporation of Boca Raton, Florida

Provide high level of customer service by assisting customers. Assessing customer needs in person

and over the phone. Understand and communicate rental terms and conditions, vehicle features and

other services and assist to assess condition of rental upon return. Perform various administrative

and basic accounting functions.

Selected Contributions:

Take incoming calls, reservations, rate quotes, general questions and answer.

Provide information and resolution for customers, other branches, insurance companies,

dealerships, repair shops and other vendors.

E D U C AT I O N & C R E D E N T I A L S

Currently seeking a Bachelor’s degree in Business Adminstration at University of Phoenix April

2012 to now

Graduated at The Haiti State University : Faculty of Law July 2005

Graduated at The Paralegal Institute :Associate Degree in Paralegal Studies October 22, 2002

Graduated at Bible and Theological Institute of Florida Inc. June 29, 2002

Graduated • Academie Militaire d’Haiti – 1984

Department Air Force Army, Civil and Public Affairs Operations – 1987

Fluent: English, French, and Creole.

References: Mrs. Mary Cason, my manager. Tel: 561-***-****/561-***-****

M. Jude Avril, friend. Tel:561-***-****

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