High School Help Desk

Ashley Thomas

**** **** ******* **, ** *****

Cell: 832-***-****

***************@*****.***

Objective

To obtain a technical support position with a company that provides

opportunities for advancement based on strong technical and business

skills.

SKILLS

. Outstanding performance skills

. Excellent communication and interpersonal skills

. Proficient in Microsoft Word, PowerPoint, Excel and Publisher

. Knowledge of operating system installs

. Teach other to be motivated

. Succeeding in any task that is giving

. Responsible in turning in assignments on time

EDUCATION

C.E.King High School, Houston, TX August

2007 - June 2011

Graduated

ITT Technical Institute

September 2011- Current

TRAINING

Genesys Works June 2010 -

Current

. Can successful install hardware

. Participated in 150 hours of professional and technical training

. Learned the basics of information technology and applied skills

WORK EXPERIENCE

J P Morgan Chase December 2011-

August 2012

. Notify clients of system resolutions

. Create help desk tickets

. Maintain/update help desk ticket's spreadsheet

Museum of Fine Arts Houston

. Rebuilt computers

. Reimaged hard drive

August 2010 - July 2011

. Installed software

. Set up and took down systems for all events

. Inventory

. Help desk

. Built operating system

COMMUNITY SERVICE

Houston Food Bank

July 2010

. Checking food to make sure it was good to give out

. Taping boxes to send out to people in need

Contact this candidate