Project Manager Customer Service
Resume:
ALEX PEETS
Jackson Heights
New York, NY 11372
718-***-**** **********@*****.*** 917-***-****
Summary
Interactive Project/Account Manger with extensive experience in Retail, Telecommunications, and Website
Advertising Industries. Consulted with clients; and established strong relationships focused on improving or
redesigning client’s advertising needs. Successfully balanced needs of management while providing excellent
customer service. Utilize strong organizational, planning and communications skills to improve operational
efficiency. Experienced at working independently with accountability and adapting to changing priorities and
business environments. Fluent in Spanish.
Technical and Specialized Skills
Proficient in MS Outlook, Word, Excel, Project, and PowerPoint, Various CMS Systems, Base-Camp, Share-
point, HTML, Photoshop.
Professional Experience
Harrison & Star, New York, NY 2012-Present
Digital/Print Project Manager
As my current position as Digital/Print Manager my responsibilities are as follows:
• Gather project business, marketing, & technical requirements in order to develop project
estimates & SOWs.
• Create & execute project plans & revise as appropriate to meet changing needs & requirements.
• Coordinate job flow/creative process within the agency in organized & efficient manner.
• Work with various departments to ensure timely development of Specs/Mechanicals/Disk
Release of digital & print products.
• Create timelines & ensure that departments are developing projects within time & budget.
• Demonstrate the ability to set priorities while handling multiple projects.
• Develop Knowledge of client’s process/procedures & the people involved & interact
appropriately.
TMP Worldwide, New York, NY 2011-2012 (A Year & 10 months)
Digital Custom/Project Manager
The primary challenge of the managing a project is to achieve all of the project goals while
considering the predefined three project constraints – the scope, the time, and the budget. As a
Digital Project Manager my responsibilities were:
First milestone of a Project:
● Preparing & assisted in defining the project scope of work, financial plan, its goals
& deliverables.
● Work on project budgets that range from 10K-750K.
● Assigning responsibilities to respective Wireframe/Creative/UI Development departments.
● Identifying the resources’ requirements that are needed to complete websites,
banners Ads Social Networking pages, Print and Next Generation Mobile sites.
During the project:
● Managing all aspects of the project development plan and budget.
● Leading the operational and technological aspects of projects based on timelines and
work plans.
● Coordinating directly and indirectly with project staff to ensure successful completion
of the project – Directing, supervising, supporting and coordinating the project
team members/staff.
● Tracking project deliveries using project management tools.
● Managing the design of the project documents to monitor project performance and data stored.
● Resolving, tracing and escalating critical issues to minimize project risk factors.
Preparing the quality assurance of the project.
● Communicating intensively with clients, account teams and vendors to establish cordial/effective
working relationship.
● Reporting on project progress and communicated relevant information to superiors and company
management via weekly project performance reports.
End of Project:
● Ensuring that the financial issues finalized.
● Coordinating the lesson learned process.
● Followed up with clients to verify satisfaction.
THOMAS PUBLISHING COMPANY, New York, NY1997 – 2010
Account Manager
● Managed over 200 client website/advertisement accounts from inception to completion.
Performed all internal and external client facing communication, and consultation tasks in
conjunction with the initiation of web solution projects, website content definition and collection,
and website construction and launch.
● Develop project plans, workflows, timelines, meeting agendas, etc. These projects include
managing cross-functional teams to develop and implement the technical solutions for new
initiatives as conceived by new business developments. Analyzed contracts for content, clauses,
and definitions, clarified expectations with clients and explained terms and conditions to ensure
deliverables met client expectations. Directed research, development and implementation of
design of website and consulted with clients in developing websites that were up to web
standards. Discovered project requirements, determine applicable solution approaches, and
convey direction and action items to client Examined estimates of material, equipment services,
productions costs and delivery schedules to ensure accuracy and completeness.
Digital Print Coordinator
● Scanned and processed all incoming film and tracked and updated databases. Organize
documents and distribute all Digital/Print content materials and direction to the Interactive
Designer teams. Sent memos to Billing dep’t; so invoices could be generated.
● Ensured target deliverables and completion deadlines are properly monitored, managed and
communicated with management and outside vendors.
● Improved new employee integration by implementing an automatic scanning system that
reduced manual scanning by 50%.
Education
Associates, Corporate Media Communications, Manhattan College, N.Y. 2004.
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