Manager Customer Service

Janet D. Thurston

**** *. **** ******

Philadelphia PA 19151

Phone: 215-***-****

E-mail: ********@*****.***

OBJECTIVE

To collectively utilize human services experiences and business management

educational background in a challenging and personally fulfilling

employment opportunity that offers advancement.

EDUCATION

2005-2008 University of Phoenix

Philadelphia, PA

Master of Art-Health Care Administration

1995-2001 Peirce College

Philadelphia, PA

Batchelor of Science-Business Administration-Management

WORK EXPERIENCE

Department of Human Services

Philadelphia, PA

Social Work Services Manager 2 2007- Present

Create and develop Family Service Plans with family participants to assist

in strengthening family structure

Investigate new reports of abuse and neglect for existing cases

Monitor and supervise sub-contracted agencies for family progress and child

safety

Supervise and mentor appointed interns selected through organization

PathwaysPA

Media, PA

Supervising Case Manager 2006-2007

Supervise the Batchelor Level Case Manager and Residential Staff

Coordinate services and resources for families including educational,

vocational, therapeutic and medical

Create and implement new polices and procedures for residential program

Complete intake interviews for potential candidates interested in

residential program.

Wordsworth Academy

Philadelphia, PA

Therapeutic Supportive Staff 2005-2007

Provide individual support to youth with mental health, emotional and

behavioral concerns

Assist mental health team in development of treatment plan for youth

Counsel families of youth about mental health, coping strategies and

effective communication skills.

Philadelphia Health Management Corporation

Philadelphia, PA

Specialized Case Coordinator 2004-2006

Provided intensive case management support to caseload of 18-22 TANF

recipients.

Identified barriers of recipients and located resources to help

participants achieve self-sufficiency goal.

Documented all contacts with clients and maintained accurate and timely

records of all case management/counseling sessions.

Tabor Children Services

Philadelphia, PA

Foster Care Social Worker 2002-2004

Reunited children with biological families when possible

Supervised the safety of children that are within the foster care

environment

Counseled and aided biological family members of children towards the goal

of reunification

E. J. Merrick & Co.

Philadelphia, PA

Office Manager 2001-Present (Seasonal)

Monitor the day-to-day operations of fast paced accounting office.

Ensure that consumers are provided with the highest customer service from

staff

Create weekly schedules for administrative and custodial staff.

REFERENCES FURNISHED UPON REQUEST

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