Customer Service Accounting

Teresa L. Johnson-Rooks

**** ***** **** ***** ( SNELLVILLE, GA 30039

*******@*****.*** 770-***-****

Banking, Accounting, and Finance

Exceptionally hard working, customer-focused professional with successful

experience selling bank products and services, opening and closing

accounts, and processing financial transactions. Highly trained with

thorough understanding of financial and cost accounting, financial

statements, budgets, ledgers, accruals, and financial reporting. Work well

independently and in team-oriented environments. Demonstrated ability to

meet deadlines and achieve company objectives while ensuring outstanding

client relations.

Core Competencies and Strengths

Bank Teller Responsibilities Accounts Payable and Receivable

Team Leadership and Supervision Payroll Processing and Administration

Financial Statement Interpretation

Budget Preparation and Execution Generally Accepted Accounting

Principles

Audit Preparation and Submission

Education and Credentials

Master of Business Administration (MBA) Program, Currently Enrolled

University of Phoenix - Online

Bachelor of Arts Degree in Accounting, September 2010

Ashford University - Clinton, IA

Associate of Applied Science Degree in Accounting, March 2003

Indiana Business College - Anderson, IN

Licensure: Notary Public, State of Ohio

Experience Highlights

Ashford University, Clinton, IA

Accounting Student, 6/2008 - 9/2010

Developed current knowledge of intermediate accounting, cost accounting,

financial accounting, Excel spreadsheets, business communications, business

law, and customer service. Gained understanding of business environment by

studying financial statements, budgets, ledgers, accruals, and reporting.

Performed job order and process costing; analyzed standard costs and

variances. Learned principles of finance including risk and return, bond

and equity markets, valuation of bonds and equities, present value

analysis, internal rate of return analysis, and project analysis using

weighted average cost of capital. Became familiar with Generally Accepted

Accounting Principles (GAAP). Evaluated and developed solutions to complex

accounting issues.

Gorman Rupp & Associates Credit Union, Mansfield, OH

Teller, 1/2006 - 12/2006

Maintained responsibility for calling in transactions and processing

payroll, credit cards, and ATM transactions. Sold bank products and

services, opened and closed accounts, and provided exceptional customer

service. Prepared loan documents, maintained files, and mailed bank

statements. Managed cash dispenser, ordered money, and accurately filled

machine.

Madison Community Bank, Anderson, IN

Teller, 9/2003 - 3/2004

Efficiently processed general banking transactions and night deposits.

Assisted customers at drive-thru window on occasional Saturday shifts.

Accurately filled, monitored, and processed ATM machine. Managed and

maintained safety deposit boxes.

Key Contribution:

. Provided caring assistance and training to mentally challenged

individuals in cashing checks, managing savings accounts, and using ATM

machine.

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