Customer Service Human Resources

DEBBIE PERSON

*** ****** ***** **. ~ Crestview, FL 32536 ~ 904-***-****

****.***.**@*****.***

QUALIFICATIONS PROFILE

Accomplished business professional with solid and progressive experience in various facets of customer service, accounting, and administrative management responsibilities within organizations. Highly skilled in effectively collaborating with all members of the organization to achieve business and financial objectives.

CORE COMPETENCIES

•Financial management

•Audits / Reconciliations

•Attention to detail

•Accounts receivable

•Business administration

•Customer service

•Self-directed

•Accounts payable

•Payroll administration

•Professional & mature

•Time management

•Human resources support

PROFESSIONAL BACKGROUND

MAC PAPERS, INC., Jacksonville, FL (8/2012 – 3/2013)

Payroll Clerk

•Data entry of all new hires/rehires into ADP; daily processing of positive pay; maintain files & records.

•Multi-state, bi-weekly & monthly payroll responsibilities; process terminations & change of status forms.

•Create/download/process semi-monthly & monthly commission payments.

•Calculate/create/process LOA repayments, using excel worksheets, for missed benefit deductions. Track until paid in full.

•Customer service via emails, phone, and face to face. Schedule meetings and training as needed.

EVERBANK, INC., Jacksonville, FL (2/2009 – 12/2010)

Senior Payroll Administrator

•Maintain full responsibility for all aspects of payroll functions associated with multi-state and semi-monthly payroll, for the largest company (NPX) within the EverBank umbrella of companies.

•Process both semi-monthly & monthly commission payments.

•Data entry of all new hires/rehires in ADP HR Enterprise. Process terminations & change of status forms.

•Calculate and process salary continuance payments. Track missed benefit deductions if not covered with the salary continuance payments. Create repayment schedule if necessary, and track until paid in full.

•Customer service via emails, phone, and face to face. Schedule meetings & training as needed.

•Provide new hire orientation.

SKINNER NURSERIES, INC., Jacksonville, FL (12/2005 – 2/2009)

Payroll Manager / HR Generalist

•Execute all aspects of multi-state, weekly & bi-weekly payroll responsibilities for both companies within the organization.

•Reconcile, process, and pay all payroll taxes on a monthly, quarterly, and annual basis.

•Manage the quarterly and year-end closing of the payroll system.

•Process all 90 day reviews. Customer service via phone, emails, and face to face. Training as needed.

•Reconciliation and payment for company 401(k) after each payroll.

•Support human resources management, personnel administration, and benefits management activities.

•Process both the annual workers compensation & 401(k) audits.

PSS WORLD MEDICAL, INC., Jacksonville, FL (5/2005 – 12/2005)

Payroll Analyst

•Manage multi-state, bi-weekly & monthly payroll responsibilities for 3 companies within the organization.

•Review & process wage attachments, garnishments, and VOE requests.

•Perform commission draw analysis tasks on a monthly basis.

•Customer service via emails, phone, and face to face. Schedule meetings and training as required.

•Process third party payment requests.

BROOKS HEALTH SYSTEM, INC., Jacksonville, FL (6/2002 – 5/2004)

Payroll Analyst

•Participate in all aspects of payroll responsibilities for 3 of the 4 rehabilitation hospital payrolls.

•Introduced technology enhancements by implementing Kronos timekeeping into the payroll system.

•Prepare payroll 941 deposits, quarterly 941, and FUTA/SUTA taxes.

•Developed monthly general ledger reconciliations for all benefits accounts.

•Reconcile and balance Kronos to Meditech system data used in payroll.

•Transmit direct deposit tape as well as generated direct deposit notices/checks.

•Execute VOE processing as needed.

•Produce Wage Statements for all STD claims.

DYNCORP, INC., Savannah, GA (10/2000 – 5/2002)

Data Analyst

•Served as a contractor for the FBI Asset/Forfeiture Support Program.

•Responsible for managing case files, data integrity, and Access databases.

•Research and reconcile data inconsistencies.

•Gather information and organize investigative packages prior to scheduled court hearing.

•Received top security clearance for the position.

Early Career:

Office Manager – Clements Furniture, Savannah, GA

Payroll Processor – Winn Dixie Stores, Inc., Jacksonville, FL

Assistant Paymaster / Senior Accounting Clerk – Morrison Knudsen, Inc., Boise, ID

Accounts Payable Coordinator – Primary Health, Inc., Boise, ID

Deputy Clerk I / Deputy Clerk II – State of Alaska Court System, Anchorage, AK

Accounts Receivable Coordinator – Gensco, Inc., Anchorage, AK

EDUCATION

Coursework

DELTA COLLEGE OF BUSINESS, Eugene, OR

ROCKLEDGE HIGH SCHOOL, Rockledge, FL

TECHNICAL SKILLS

Microsoft Word, Excel, Kronos, Ceridian, Meditech, ADP Enterprise & Workforce Now, ADP eTime, Oracle, MAS90, MSA, ABRA

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