Manager General
Resume:
Extremely interested in this opportunity. As you can see by my resume, I have a history of exceeding goals and providing paramount hospitality. Thank you for any consideration.
Darrin J. Frowery
303 Brook Village Road #3
Nashua, NH 03062
*************@*****.***
PROFILE:Hospitality professional with a track record of exceeding goals, associate engagement and providing paramount hospitality. Skilled at analyzing market trends, identifying both proper price points and sales opportunities and able to formulate and execute a budget.
PROFESSIONAL HISTORY:
Dolce Hotels & Resorts
December 2009 – April 2012Dolce Valley Forge
King of Prussia, PA
General Manager
Responsible for the complete operation of this 327 room hotel with 2 Food & Beverage outlets and 24,000 square feet of
meeting space. Constructed and led the first team to bring a profit since its reflagging in 2007 by redeployment of Sales
Force, restructuring of price points and elevating Service Culture of Operational Departments. My first year we grew RevPar
17.4% by selling 18,356 more rooms over prior year. 81.5% of additional top-line revenue was flowed, increasing EBITDA
$2.2M over previous year. Led team that grew occupancy 40.1% vs. comp set growth of 19.4% and grew RevPar 33.6% vs.
comp set growth of 13.4%. Won 2010 Montgomery County Chamber of Commerce Excellence in Restoration and Property
Management Award.
The Procaccianti Group
May 2007 – December 2009Sheraton Suites Hotel
Wilmington, DE
General Manager
Responsible for the complete operation of this 223 all-suite property with 2 Food & Beverage Outlets, 4,500 square feet of meeting space and a Legal Center. Was member of the transition team from Starwood to Procaccianti and appointed General Manager thereafter. Bested 2007 revenues by $491,000 which flowed 88% to GOP. Completely in charge to oversee a 4.3 million dollar renovation. Market Share growth for 2007 had a positive change of 10.2% with a RevPar Index of a 121.7%. Nominated for Most Supportive GM at a Property for Involvement with the GSO and the Overall Sales Process. Member of the Greater Wilmington Chamber of Commerce.
Paramount Hotel Group
June 2006 – June 2007 Lakeside Conference Center & Hotel
Princeton, NJ
Director of Operations
Assisted in the operation of a 368 room hotel with 57,000 square feet of meeting space and 2 Food & Beverage Outlets. Assisted in achieving budgeted revenues for 2006 and was in charge of $4.4 million renovation of all rooms, public area and select meeting rooms. Assisted in transition of property from Aramark to the Paramount Hotel Group.
Starwood Hotels & Resorts
March 2004 – June 2006Sheraton Braintree Hotel
Braintree, MA
General Manager
Responsible for the complete operation of a 374 union property with 20,000 square feet of meeting space, 2 food & Beverage Outlets and a leased 3rd party vendor (TGIFridays). Received Overall Engagement Award for New England in 2005 and led team to LRA score of 97.54% ranking the property #5 of all Starwood Hotels in 2005. Increased RevPar year over year by 14.8% (2004) and 37.9% (2005) by obtaining a Jet Blue crew rooms. Implemented Six Sigma/POI processes which contributed to an additional $179,000 in EBITDA for 2004 and $219,000 in 2005. Was an active member of Braintree Chamber of Commerce.
June 2003 – March 2004Starwood Hotels & Resorts, Inc.
White Plains, NY
Task Force
Was asked by Starwood Corporate to assist in various areas throughout the company which included being the Task Force General Manager at the Sheraton Stamford (242 rooms with 23,000 square feet of meeting space), the Task Force General Manager at the Westin Princeton (290 rooms with 13,000 square feet of meeting space) and being the Director of Brand Standards for Sheraton North America and Canada.
September 2001 – June 2003Sheraton Danbury Hotel
Danbury, CT
General Manager
Responsible for the complete operation of a 242 room property with 23,000 square feet of meeting space and 2 Food & Beverage Outlets. Increased RevPar year over year by 12.7% (2002). Implemented Six Sigma/POI processes which contributed to an additional $155,000 in EBITDA for 2002. Winner of Best Banquet & Catering Growth Award-North America (Quarter 4) 2002. Member of Danbury Chamber of Commerce.
September 2000 – September 2001Sheraton Edison Hotel
Edison, NJ
Director of Operations
Assisted in the operation of a 276-room suburban Hotel with 10,000 square feet of function space with two Food & Beverage Outlets with annual revenues exceeding $12m and GOP exceeding 40%. Assisted in improved Guest Satisfaction Index from 8.20 (2000) and 8.22 (2001). Increased RevPar by 1.4% at 101.1% index (2001). 2001 was only the second time in eight years that property achieved above 100% RevPar index. Assisted leading the teams that exceed prior years Associate Satisfaction scores with results of 83.7% (2000) and 86.1% (2001). Received Starwood Hotels Balance performance award for the 1st and 2nd quarters of 2001.
April 2000 – September 2000Four Points Piscataway
Piscataway, NJ
General Manager
Responsible for the complete operation of a 290 room hotel with 9,000 square feet of meeting space and 2 Food & Beverage Outlets. With Starwood, reflagged property from a Wyndham Garden. Was opening General Manager for property and was responsible for bringing team up to brand standards and training of all Starwood programs.
Wyndham Hotels & Resorts
March 1999 – April 2000Wyndham Garden Airport Hotel
Newark, NJ
Hotel Manager
Assisted in the operation of a 282 room airport property with 5,500 square feet of meeting space and 2 Food & Beverage Outlets. Organized and managed into Starwood property while maintaining guest relations and retaining all on-site managers and line-level associates. Continually focused on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing associates while maintaining the integrity of the hotel. Approached all encounters with guests and associates to ensure paramount guest service.
Matzel & Mumford Property Management
August 1996 – March 1999Madison Suites Hotel
Somerset, NJ
General Manager
Responsible for complete operation of an 83 all-suite boutique hotel with Food & Beverage Outlet. Responsible for all hiring and disciplinary actions, payroll, training and scheduling. Responsible for generating month-end reports and P&L. Worked very closely with all managers and associates to ensure quality of product and service to best produce revenues and maintain profitability.
Starwood Hotels & Resorts
August 1995 – August 1996Sheraton Tara Hotel
Parsippany, NJ
Night Manager
Managed and supervised all operational departments of a 390-room Hotel with 30,000 square feet of function space and three Food & Beverage Outlets. Responsible, mainly, for maintaining the integrity of the property, ensuring quality service and maintaining quality of cleanliness. Created a Manager on Duty Report to best ensure proper communication all management team.
EDUCATION:Johnson and Wales University, Providence, Rhode Island
Associate Degree - Hotel and Restaurant Management, May 1992
Six Sigma Green Belt, Serve-Safe Certified Food Safety & TIPS Trainer Personal and professional references are available upon request.
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