Customer Service Management

LAURA LINGWAI

***** ** ** ***** 954-***-****

Coral Springs, FL 33071 ************@*****.***

http://lldesignatelier.com/ on-line portfolio, extensive hard copy

portfolio available

http://www.linkedin.com/in/lauralingwai on-line profile

Objective: I am currently looking for a position in the South Florida area.

PROFILE:

Accomplished professional; Creative Media Specialist / Graphic Designer /

Director, Photographer, Business Systems Analyst, Project Coordinator,

Manager, Credit environment, Customer Service/Sales and Communications.

Skilled in creating visual communications and all types of marketing media.

Understands the importance of presenting companies in a positive light,

and managing corporate brand. Technically accomplished in both MAC and PC

Platforms. Proficient in the execution of fully integrated campaigns,

including full production of printing, cutting, mounting, all size visuals.

Equally comfortable working alone or in positions requiring a high degree

of interaction. Handles total production management from raw concept to

total communication strategy including total design visuals for the web,

provides powerful solutions. Passion to serve, a will to win, a commitment

to customers and a very positive outlook on life ensures nothing is

impossible.

Technical Skills:

Adobe (MAC and PC Platforms). CS6, Photoshop, Illustrator, Dreamweaver,

Acrobat, InDesign, iPhoto, iDVD, Microsoft Office Suite, Symon

Targetvision, Share Ware, Photography, Microsoft Outlook, Calendar

Management, Time Matters and Time Slips.

Leadership Skills:

Project Management, Team Management, Multi-tasking (very organized and

detailed oriented), Coaching Staff, Excellent Oral and Communication

Skills, Executive Client Management, Strategic Development, Corporate

Communications, Art Direction, and Corporate Design.

Expertise in:

Microsoft Excel, Tracking/Documenting, Improvement Processes, Written and

Oral Communications, Project Coordination, PowerPoint presentations,

ability to evaluate and convert raw data, Visual designs, brochures,

booklets, slide shows, posters, flyers, advertising layout and copy,

advertisements, special large scale displays, invitations, conferences,

Internal TV Network, web visuals, event photography, leadership

portraiture.

PROFESSIONAL EXPERIENCE:

CORAL GLADES HIGH SCHOOL, Coral Springs (Volunteer Position)

Creative Director / Graphic Designer / Photographer / Project Coordination

August 2009 - Present

Music Department and PTSO Board

. Designer and Multi-media Advisor/Director for the Coral Glades High

School Music Program and Parent Teacher Student Involvement

Organization (PTSO)

. Servicing 2500 students.

. Supporting the Principal and his direct staff.

. Served as In-house Photographer for all events and supported a full

range of activities.

. Key contributor to the branding of the PTSO and positioning the school

in a positive

light in the community.

. Supporting and improving my local community as a good corporate

citizen and assisting in the achievement of being an "A" rated school

for two years in a row.

. Research material, supplies and items in need to support the Music and

PTSO programs.

- Reached out to local and corporate merchants for donations and

reduced services.

- Avoided additional costs.

- Supported students in need with donated items and services.

- Locating new vendors; 80% savings on flyers, posters and

banners.

. Providing solutions that were conducive to a non-profit in

environment.

AMERICAN EXPRESS, Weston, FL

Project Coordinator (contractor) - Global Payment Technology

*Business Systems Analyst (trained in this area) May

2012 - September 2012

. Proficient multitasking, capable management of concurrent

challenges, tasks and

situations to support seamless operations; supported four

management team members

. Assisted with the project management, planning and the deployment

tasks

. Experience with gathering data and analyzing; presenting ideas and

solutions effectively; worked on a payment project improvement

process, saving the company time and funding

. Experience creating and updating presentations

. Ability to collaborate, innovate and influence others while

working with different business partners, due to creative thinking

. Organized and detailed oriented supporting process

design/improvement; assisted co-workers to meet a very tight

deadline

. Builds lasting working relationships with co-workers and clients

. Engages challenges striving for improvement

. Enjoys learning, change and mastering new technologies in our

always challenging environment; learned SharePoint in a small

amount of time

. Maintaining and updating departments three SharePoint sites,

utilizing creative ability to enhance and support the work

environment

. Supporting management; creating and maintaining calendars, and

meeting schedules; saving time and funding

. Event / Meeting planning and scheduling

. Highly self motivated, with the ability to learn quickly

CARESOURCE, Ft. Lauderdale, Fl.

2010 - 12/23/2011

Project Coordinator:

Managed and coordinator a full range of projects for the front office of a

non-profit organization. Supporting key senior management, including a full

range of responsibilities.

. Human resources; management, supervisor and training of staff,

including volunteers

. Proficient multitasking a number of key projects, capable

management of concurrent challenges, tasks and situations to

support seamless operations

- Multi-line phone management, management of all client files and

charts, non-profit management, guardianship, intake process

dealing direct with new clients

- Calendar management, processing of daily/weekly/monthly reports,

including payroll

- Managed purchase of supplies, equipment and software

. Design advertising visuals, saving the organization on design fees

. Streamlined filing system, set up a tracking system, avoided

additional costs and time

. Researched replacement office equipment and supplies

- Set up an office supply tracking system

- Avoided additional costs, locating new vendors, 50% savings on

paper supplies, ink, toner

- Hands on to trouble shoot office equipment

- Providing solutions that were conducive to a non-profit in

environment

. Responsible for coordinating and tracking deliverables on key

initiatives for executive leaders, including the planning of team

meetings, Board of Director meetings and ownership or tracking of

specific team projects, business continuity planning, the

performance management process

. Handled all new clients "intake process"

- Streamlined process by setting up a tracking and follow up

system

- Identifying duplicated steps, saving the company time and

revenue

- Created new distribution system of New Client packages

LL Design, Coral Springs, Fl.

2008 - December 2011

Creative Director / Graphic Designer

Creating print and web design, corporate advertising and branding.

My attributes that are the hallmarks of my creative services are integrity,

trust and customer service.

My extensive creative talent has a flexible approach, allowing me to assist

my clients to evolve existing brands, and also to create the brands of the

future.

AMERICAN EXPRESS, Ft. Lauderdale, FL 1981 - 2009

Creative Media Specialist - Corporate Affairs and Communications

Served as a designer and multimedia advisor for the South Florida

Headquarters with 3000 employees; also supported the US and India Service

Centers. Managed purchase of supplies, equipment and software. Served as

In-house photographer for all events and supported full range of

activities.

. Completed over 6,000 visuals and specialized communications for

projects including:

- Roll out of the annual Employee Giving Campaign (3000 employees)

- Campaign for the Health Wellness Fair (2,800 employees attended)

- Yearly Leadership Conference (800 executives attended)

- Achievers Circle Award Winners (highest performance rated

employees)

- Needy Children outreach projects: Adopt a Camper; Adopt/Adopt A

Child for the Holiday

- Numerous national/local philanthropic endeavors including the

Dan Marino Foundation

. Designer and Multi-media Advisor for Community Involvement Council

and Diversity Networks

. Corporate Representative for HOW Design conference for graphic

designers

. Located vendor for larger poster material, saving a $100 a roll,

$20K a year

. Key contributor to branding of company as good corporate citizen and

in it being recognized as one of the "Top 50 Best Places to Work" by

JD Powers for two years in a row

. Led interior decorating renovations for Executive Conference Room,

avoided $5K in costs

. Served as a design and brand mentor to department in-house design

teams

. Introduced graphic e-mail proofs/share drive to enhance

communications with offsite designer

. Quantified communications with regular surveys from customers

. Managed campaigns with cross-functional personnel and external

vendors

EDUCATION:

Kingsborough Community College, Brooklyn, NY

2 years 1977-1979

Stella Maris High School, Rockaway Park, NY

1973-1977

Received the Gold Seal by the State of NY Board of Regents for Academic

Excellence

VOLUNTEER:

. Broward County Schools 2008 - present, Coral Glades High School, PTSO

Board -

Design Team, Creative Lead, advising and creating communications to

support the success

of the students and school. Working with the administrators, students,

teachers and volunteers to

coordinate, promote events, creating an identify for this non-profit

organization.

Band photographer and Creative Media Specialist.

. Broward County Schools 2004-2008, Sawgrass Springs School, PTA Board -

Safety,

Assists to raise funds, and Teacher Appreciation/Hospitality.

Assists to raise money for the local in need, supports the school

teachers and promotes safety.

Monthly meetings to discuss ideas, organizes events and concepts related

to raising funds and

assisting with ensuring safety for the children/school, by working with

the local police and

school resource officer. Created visuals and photographed school events.

. Broward County Schools 2001-2004, Parkside and Westchester Elementary -

Participated in

The Read to Me program, class room teacher assistance, PTA Board.

. Saint Elizabeth Ann Seton - Charity, assist and organize religious

education school office.

CERTIFICATES, HONOR AND AWARDS:

Certificates of Completion

. 40 hours Professional Guardianship Class, EDU Health - May 2010

. Department of Elder Affairs State of Florida

Professional Training for Elder Abuse, Neglect and Exploitation

- January 2011

Certificate of Appreciation CareSource

"The WOW Factor" - November 2011

Volunteers Assisting Students & Teachers,

Certificates of Appreciation

The School Board of Broward County, Fl

Awarded by the state of Florida, volunteering

. over 200 hours for the 2009-2010 school year

. over 200 hours for the 2010-2011 school year

. over 200 hours for the 2011-2012 school year

. Awarded by the state of Florida, volunteering over ten years

2010

Certificate of Appreciation

Recognition of Commitment & Support of local Good Citizenship efforts.

American Express

Community Involvement Council Core Team &

the Employee Giving Campaign Committee Member

Recognition of Commitment & Support within the Community

The Dan Marino Foundation, Y100 and The Miami Dolphins

1996, 1999 & 2001 Superior Performer Award, American Express

2005, 2006 & 2007 American Express Corporate Affairs & Communications

Award for Excellence

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