Customer Service Project Manager

Bonnie B. Parm

** ****** **** ****** ****

Aylett, Virginia 23009

804-***-**** • ******@***.***

Computer skills

Microsoft Word, Excel, PowerPoint & Outlook Express Microsoft Windows 7,XP and Office XP Professional

Vantage MRP/ERP AS400 & PIMS

Inxsql (inventory & accounting) Paychex

Professional Experience

VA Department of Alcoholic Beverage Control Mechanicsville, VA

Feb 2013-Present Lead Sales Associate

Maintain accurate inventory, order appropriately

Store opening/closing

Prepare and process Licensee orders

Maintain accurate safe contents, make deposit

Third level Management within one month of hire

Wink Fasteners, Inc. Charles City, VA

Feb-Sept 2012 Office Manager

Scored high on problem solving skills assessment

Provide timely and direct communication

Paychex payroll processing

Accounts Payable and Receivable, General Ledger, and collections

Facilitate day to day operation aspects of business when the owner is out of the office

Inside Sales, Customer service, prepare Request for Quote, Expediting

Some business development and implementation

Premier Store Fixtures Richmond, VA

2011-2012 Project Manager

Provide timely and succinct communication regarding project specifics

Project schedule and time management

Material planning and associated costs with any special requirements

Facilitate day to day operation aspects of a project and scope

Product and site specific procurement requirement planning

Design development and review shop drawings for accuracy

Cadmus, a Cenveo Company (1985 2011) Richmond, VA

2007- 2011 Customer Inventory Management Analyst & Procurement Analyst

Managed and maintained web and sheetfed paper stock for a manufacturing facility

Monthly reporting of purchasing, inventory receipts, and usages

Negotiated and determined pricing, schedule, and delivery dates

Developed and maintained valuable relationships with vendors and customers

Prepared requisitions for outsourced work, determined financial impact

Determined pricing discrepancies, worked with AP on invoices and approved for payment as required

Managed paper claim project, recovering in excess of $375,000 over my last 3 years of service

Managed obsolete and aged paper inventory, transferred inventory between multiple facilities to manage

inventory more effectively

Assisted and backed up the Purchasing Manager

Kohl’s

2007 2008 Jewelry Associate Mechanicsville, VA

Provided excellent customer service

Maintained cash drawer without incidence

Replenished inventory as necessary and involved with signage team

2005-2007 Cadmus-Customer Inventory Coordinator & Procurement back-up

Managed monthly customer inventory reporting and customized reports as necessary

Verified contracts and paper agreements were in place and being executed as written

Prepared purchase orders, determine and negotiate pricing, schedule and delivery dates

Communicated customer inventory challenges to account management and/or customer and worked to

determine resolution

Determined purchase of products and services as well as outsourcing to vendors

Purchased supplies, services and paper

Parm Trucking

2000-2003 Owner & Office Manager Richmond, VA

Dispatching using internet searches & established relationships

Payroll and office management

Preventative maintenance schedule adherence

1999-2005 Cadmus-Product Analyst/Estimator

Worked effectively with the sales staff, internal and external customers, and vendors to prepare accurate and timely estimates/quotes, outsourcing requirements to determine pricing and scheduling

Prepared renewal, contracts, multi year and supplied materials agreements, converted quotes as

technology and product offerings change, prepared comparisons, explored creative ways to be profitable

through bundling prices, rebate programs

1985-1999 Cadmus–Additional positions held

Billing, Analyst I & I I, Docket clearing specialist/Docket clearing team leader &

Bindery Handworker

EDUCATION

ECPI Richmond, VA Computer Specialist

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