Customer Service Manager

JOSE R. GOMEZ

***** ***** ***** **

Boca Raton, FL 33434

954-***-****

*********@*****.***

MARKETING & SALES PROFESSIONAL

Global Business & Customer Service Management

Bilingual: English and Spanish

AREAS OF STRENGTH:

•

• International Agreements • International Customer Service

• Pricing Development • Asia and South American Business

• Strategic Marketing • Customer Development

TECHNICAL SKILLS:

• Training and Supervision • International Negotiations

• Market Penetration Research • Purchasing Management

PROFESSIONAL ACCOMPLISHMENTS

SALES & MARKETING

• Formulate, direct and coordinate marketing activities and policies to promote products and services, working with

advertising and promotion managers.

• Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market

characteristics, and cost and markup factors.

• Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.

• Evaluate the financial aspects of product development, including budgets, expenditures, research and

development appropriations, or return-on-investment and profit-loss projections.

• Develop pricing strategies, balancing corporate objectives and customer satisfaction.

• Develop materials describing product or service offerings.

• Initiate market research studies and analyze findings.

• Use sales forecasting and strategic planning to ensure the sale and profitability of products, lines, or services,

analyzing business developments and monitoring market trends.

• Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, and

production managers, to market products.

• Consult with buying personnel to gain advice regarding the types of products or services expected to be in

demand.

PROFESSIONAL EXPERIENCE

Wolfe Metals Trading, Inc. International Sales & Marketing Manager Hollywood, FL 2002 – 2012

National Institute for Telecomm Education Academic Advisor Davie, FL 1998 – 1999

KLVL Radio Sales Manager Houston, TX 1997 – 1998

Infinity Broadcasting Group (Spanish Radio) Account Manager Houston, TX 1996 – 1997

El Ambiente Night Club Owner/Manager Houston, TX 1985 – 1995

Transcontinental Oil & Gas Co. Project Accountant Houston, TX 1978 – 1985

United States Army Finance Specialist Ft. Hood, TX 1975 – 1978

EDUCATION & CERTIFICATIONS

Associate’s Degree in Business Administration, Centro De Estudios Tecnicos, Santo Domingo, Dom. Rep.

Associate’s Degree in Accounting, Centro de Estudios Tecnicos, Santo Domingo, Dom. Rep.

A+ Certificate/Computer Repair, Atlantic Technical Institute, Margate, Florida.

Cisco Certified Network Administrator (CCNA); Atlantic Technical Institute, Margate, Florida.

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