Customer Service Manager

Kristina Kasper

*******@*******.***.*** • 321-***-**** • 2012 Wintermere Pointe Dr. Winter Garden, FL

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Kristina Kasper

*******@*******.***.*** • 321-***-**** • 2012 Wintermere Pointe Dr. Winter Garden, FL

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Kristina Kasper

*******@*******.***.*** • 321-***-**** • 2012 Wintermere Pointe Dr. Winter Garden, FL

Objective

Attain a career in the human resource field that will allow for an opportunity to develop the skills I have

learned in training, management, and customer service processes and make a positive contribution to my

company.

Education

University of Central Florida– Orlando, FL

Bachelor of Science Degree in Business Management May 2013

Track in Human Resources

Minor in Psychology

Employment History

Spa Affair, Windermere 34786 March 2011 Present

• Currently a manager of opening the new location which includes responsibilities of recruitment, hiring,

training, formulating policies and procedures, processing paperwork, data entry, record keeping, and

filing

• (Seasonally) Administrative responsibilities include phone calls on behalf of owner, Microsoft Office,

appointment setting, and keeping detailed records of all clients throughout the day

Joe’s Crab Shack, Kissimmee 34747 March 2009 – May 2013

• Bartender and trainer which includes strong customer service skills, consistent upkeep with company

knowledge and training procedures, watched PAR level and assisted when products needed to be

ordered.

• Concept Class leader and facilitated Menu Class for all new hires to go over orientation for all positions at

our location. Trained and developed managers on bartending and serving because we are a training

location

• Originally a server and promoted to bartender through teamwork, determination and extensive training

Sam Snead’s Tavern, Maitland 32701 February 2008 – March 2009

• Originally a hostess: promoted to serving due to a friendly, professional demeanor and determination

• Developed customer service, organization and general office assistant skills

Justice, Orlando 32839 July 2006 – March 2008

• Sales associate focused on cash register, customer service, and inventory. Implemented different

strategies

to find out what each diverse customer wanted and how to assist them effectively

• Achieved two raises throughout the duration of employment

Memberships

Kristina Kasper

*******@*******.***.*** • 321-***-**** • 2012 Wintermere Pointe Dr. Winter Garden, FL

Kappa Alpha Theta Fraternity

• Fraternity liaison for two years Reported updates to other sororities and fraternities

• Served as recruitment day chair for two years

Planned, coordinated, and supervised one day during recruitment focused on attaining the best

candidates through conveying the organization’s image and brand

Skills Summary

Multi tasking, Attention to detail, Works well in fast paced environment

Professional Presentations, Computer Skills: Proficient in Microsoft Office, Prezi, Google Drive

Human Resources Track focused in Training and Development, Recruitment and Selection, Conflict

Resolution, Compensation, and General Practices

Additional

•Florida Bright Futures Academic Scholar Award •Three mission trips to Peru •Semi finalist in Cornerstone

and Capstone Competitions for Business • 5 years of Spanish •Worked with Kid’s Beating Cancer to raise

money

References

Carl Blencke Management Professor at University of Central Florida ********@***.***.***

Mike Eisenberg General Manager at Joe’s Crab Shack in Daytona 407-***-****

Aaron Baltzell General Manager at Joe’s Crab Shack in Sanford 407-***-****

Kimberly Hager General Manager at Joe’s Crab Shack in Orlando 407-***-****

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