Technical Project Manager, Sr Project Manager, Customer Account Mgr.

Jerry Slunder

**** **** ********** **** ( Franklinton, NC 919-***-**** (

**********@*****.***

EXECUTIVE PROFILE

Versatile, hands-on leader with international broad-spectrum

experience in project, account and people management positions with a

strong affinity for technology. Proven ability to manage multiple

projects concurrently, lead customer account and technical support

teams; manage development projects (Waterfall and Agile) and quality

programs in the IT/Telecommunications and smart grid industries.

CORE COMPETENCIES

Project and Account Management, Technical Support Team Management,

Quality (ISO 9001, TL 9000), Process Development, Continuous

Improvement, Performance Metrics, Root Cause Analysis, Information

Security Mgmt. Systems (ISO/IEC 27001), Change Management, Business

Continuity (ISO/IEC 27031)

PROFESSIONAL EXPERIENCE

Senior Project /Bid Manager - Tantalus Systems ( Raleigh, NC

2007 - 2013

Directed Utility Smart Grid process development and bid management

activities for US commercial operations.

Consecutively Managed multiple Smart Grid proposal projects with

accountability at numerous organizational levels (internal and

external)

Managed projects for the mapping, design and development of business

processes, ensuring communication, training implementation and

measurement

Managed vendor relationships in the deployment of Smart Grid

communications projects

Developed initial project schedules for the turnkey deployment

(installation & testing) of products

Manager Information Security & Quality - Nortel Networks ( Beijing,

China 2004 - 2007

Managed information security and quality programs within Nortel,

China's research and development (R&D) center ensuring the development

and adherence to internal and external process. Led global corporate

security team on ISMS initiatives ensuring consistent audit, adherence

and application of security standards.

. Led ISO Quality Project/Program in the successful certification

of Nortel China to the ISO standard. Trained teams on process

development, continuous improvement, root cause analysis and

auditing

. Managed IT security project to include, audit, root cause

analysis, corrective action and continuous improvement.

. Developed and managed software development quality and metrics

processes for R&D following Project Management Methodologies

include user acceptance and training

. Implemented and managed Business Continuity program

General Manager - Morpheus Solutions ( Hefei & Shanghai, China

2002 - 2004

Led Morpheus Solutions business teams in providing consulting services

and software/application development solutions to the international

business community.

Partnered with U.S. Consulate Office (Shanghai) on consulting service

activities involving process development and quality assurance

programs requiring technological competence and working knowledge of

ISO suite of quality standards.

Directed activities of customer support team and acted as primary

liaison with clients

Managed software/application development teams and projects

Customer Account Manager - Nortel Networks ( McLean, VA

2000 - 2002

Managed multiple key customer account projects relating to the

delivery, deployment, testing, support and vendor relationships of

telecommunication product offerings acting as primary customer

liaison.

Project managed multiple IT/Telecommunications projects to include

development of comprehensive account plan, staffing, scope of work,

budget, testing, customer support, and training

Managed all resources connected to each account project ensuring a

single point of contact

Designed and managed process to track and resolve software issues per

service level agreements

Manager Information and Communications Mgmt. - Nortel Networks ( NC

1998 - 2000

Managed team of engineers, technical writers, and web development

professionals in the publishing and delivery of IT/Telecommunications

technical documentation and training materials.

Successfully initiated program to change technical documentation from

an ad-hoc process to standards based XML format.

Managed ISO Quality Program and successfully led team and organization

in the certification and re-certification to the ISO standards.

Led Advanced Technology Solutions team to introduce new technologies

into service operations resulting in the implementation of new tools

and processes to enhancing efficiency

Senior Engineer, Technical Support - Nortel Networks ( Schaumburg, IL

1994 - 1998

Led customer service system engineers in timely resolution of Tier 3

(T3) issues encountered in the deployment and operations of

IT/Telecommunications equipment.

Acted as liaison and SME to customer in the tracking and resolution of

technical issues encountered in the deployment and operation of

communications equipment

Successfully project managed new products throughout development

lifecycle utilizing waterfall project management methodologies

Led team on quality initiatives to include development and

implementation of business processes, audit, root cause analysis,

corrective action and training

Senior Software Engineer / Team Lead - Nortel Networks ( NC

1990 - 1994

Accountable for the management of customer service and software

development engineers in the resolution of software related issues in

the operation of telecommunications equipment.

. Directed a software engineering team in the timely resolution of

customer and field generated customer service reports (CSR)

typically resulting in development of patches

. Led the Software Feature Development in the design, development and

testing of software features through complete software development

lifecycle

. Managed end-to-end process development and change management

process consisting of the relocation of 5 customer service centers

to a single operations center in North Carolina

- Developed project plans for change management to include goals,

strategies, measurement system, sequence/steps, implementation,

process development and organizational change

- Managed IT project transitioning IT systems in 5 regions to single

location utilizing virtual workstation and Apple computers

(installation, user acceptance testing and training)

EDUCATION & TRAINING

Bachelor of Science, Electronics Engineering Technology

PMP Certification Scheduled for Completion - 2013 / Project Management

Professional Training Course ( Nortel / ISO 9000 Certification Program

( Quality Management Institute / ISO 9000 Auditor Certification

Program ( Quality Management Institute / ISO 27001 Certification

Program ( Quality Management Institute / ISO 22301 Business Continuity

Management & Implementation ( Nortel / Capability Maturity Model

Integration (CMMI) Training ( Nortel / Leadership Training Program (

Nortel / C++ Programming ( Nortel

ADDITIONAL SKILLS

Microsoft (VISIO, Project, PowerPoint, Excel, Word, Outlook), Adobe

Acrobat Pro, JIRA, Qvidian / Sant, Knowledge Tree

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