Quality Assurance Management

RAJESH.S

Contact No.: +91-822******* / +91-995*******? E-Mail: *********@*****.**.**

Seeking good position in Customer Services Operations oriented with multi

lingual abilities in Hospitality / Service

Synopsis

< An incisive professional with 6 Years of experience in hotel

management as 5 years in the cruise ship customer services operations

and a year as Lecturer.

< Proficient in speaking, reading and writing English, Italian, and

Hindi.

< Holds the distinction of working in a multi lingual, multi-cultural

world class Italian cruise line which has a varying guest capacity of

up to 3,500 guests.

< Well-articulated multi lingual public speaker and customer care

specialist.

< Adept at providing service operations; understanding clients'

requirements and providing services accordingly.

< Leading teams to ensure the accomplishment of service deliverables.

< Possess a focused, customer oriented approach with excellent

relationship management skills and efficiency in dealing with clients

across the industries.

< Ability to lead, mentor & motivate the team. Keen planner & strategist

with a detailed oriented approach.

Employment Highlights

Costa Cruise Lines of Italy (Since Jun'08)

BUFFET MANAGER

The Growth Path

< Assistant Waiter, Costa Cruise Lines, Italy ( Jun'08 to Nov'08)

< Waiter, Costa Cruise Lines, Italy (Nov'08 to Jun'10)

< Buffet Manager, Costa Cruise Lines, Italy ( Since May'10 onwards)

Key Deliverables across the tenure

1 Operations/ General Management

< Overall Quality Management by focusing on continuous improvement of

system and processes with special emphasis on client satisfaction.

< Managing medium to large sized teams with varied cultural, lingual and

professional backgrounds

< Imparting appropriate in house training to the team so as to attain

Service Excellence & teamwork.

Strategy Planning & Implementation

< Business strategy planning & analysis for assessment of revenue

potential & opportunities so as to re-vamp, re-establish or set up new

business sources to achieve planned targets.

< Devising marketing strategies to tap/ explore greater market/ business

volumes.

< Sustaining profitable operations through focus on budgeting, cost

analysis & cost optimization.

< Managing the overall profitability of operations with strategic

utilization & deployment of available resources to achieve

organizational objectives and operating standards.

4 Client Servicing

< Greeting and interacting with the customers and guests on a daily

basis, informing them of their rights, resolving problems / queries.

< Assuring the customer requirements are met first and they are assisted

for the problems and queries.

< Ensuring customer satisfaction by achieving delivery of service

quality norm

5 Quality Assurance/ Compliance / People Management

< Overseeing smooth implementation of standards so as to minimize gaps

in actual vs. required standards.

< Practical and theoretical training to enhance skills & motivation

levels.

6 Significant Highlights

< Successfully handled the VIP guests in the specialized restaurant in

the brand new opening ships.

< Delivered 100% result in USPH vessel inspection while working as the

Buffet Supervisor.

< Handled separate desk while delivered great results dealing with

special groups as Supervisor.

< Led, guided & mentored the team of 15 attendants of various

nationalities.

< Holds the distinction of being promoted in 1st year at Costa Cruise

Lines as Buffet Supervisor.

< Promoted in the very first year in the company whereas it normally

takes at least 2 years to get promoted.

< Selected as best employee of the ship Costa Atlantica in 2009 which

paved the way for my promotion as supervisor.

< Company commissioned me in the opening & launching team of three new

ships in total.

From Aug '07 to May'08 Naipunnya Institute of Management and Information

Technology,Kerala.

As LECTURER

Academic Credentials

< M.B.A. Pursing final year from Bharathiar University.

< B.Sc Degree in Hotel Management & Catering Technology in the year 2006

from the RVS College of Arts & Science, Coimbatore.

Knowledge Enhancement Schedules

< Attended various knowledge enhancement schedules as:

. Certificate on HACCP course of Costa Cruise lines completed

in the year 2010.

. Certificate on Food Safety through the Royal Institute of

Public Health & Hygiene.

. Crowd & Crisis Management.

. Basic Environmental Course.

. Fire Prevention and Fire Fighting.

. Personal Safety & Social Responsibilities.

. Personal Survival Techniques.

. Elementary First Aid.

. Worked as a Training CDP in Food and Beverage Production in

Hotel SAVERA, Chennai. (Specialized in Continental

Cuisine)

. Four month Industrial exposure training in Food and

Beverage production in Hotel JONY INTERNATIONAL (P) LTD,

Tuticorin (Specialized in Chinese Cuisine)

. Undergone Ten month job training in Food and Beverage

production in Hotel POPPY'S VALLEY, Tirupur. ( Specialized

in Continental Cuisine)

. Undergone Eight month part time job training in Food and

Beverage production in Hotel JENNY CLUB, Coimbatore. (

Specialized in Continental Cuisine & Indian Cuisine)

Personal Details

Date of birth : 18th March 1984

Address : No T 3/1 &2, MES Qtrs,

Kangeyampalayam,

Airforce station,

Sulur, Coimbatore,

Tamilnadu-641401.

Marital Status : Married

Gender : Male

Religion : Hindu

Nationality : Indian

Passport Details

Passport No : F1265447

Date of Issue : 30/12/2004

Date of Expiry : 29/12/2014

Place of Issue : Chennai

References & documentation shall be furnished as & when required.

Place:

Date:

Contact this candidate