Project Manager Customer Service

Shannon E. Armstrong

**** *** ** ***** **** Creve Coeur, MO 63141

314-***-**** ************@*****.***

SUMMARY

I have many attributes that would prove me to be a great asset to any company that I represent. I am dependable, punctual, and highly motivated to be a positive and productive employee. I get along very well with others and demonstrate great pride and respect for my work surroundings. A combination of precise computer/clerical skills, cheerful customer relations, and innovative thinking make me an excellent prospect for employment in any environment.

SKILLS

• Organized: Perform effectively despite short deadlines and changing priorities.

• Time Management: Able to prioritize and complete each task efficiently and in a timely manner.

• Customer Relations: Cheerful, genuine and patient with customers/clients which builds trust and respect.

• Team player: Collaborate easily with co-workers, while able to work well independently.

• Meticulous: Detail oriented with particular attention to quality.

• Multi-Tasking: Remembering and completing multiple tasks in a short period of time.

• Strong verbal and written communication skills.

PROFESSIONAL EXPERIENCE

Trilogy Healthcare, LLC St. Louis, MO

Project Manager-Third Parties and Marketing 12/12-present

• Create and implement innovative options for process improvement across the company.

• Assist the Sales and Account Management team with tracking individual as well as total pharmaceutical sales and performance.

• Produce leads for the Sales and Account Management team using research and innovative ideas.

• Analyze and investigate problematic areas within the company and determine the most efficient way to correct/improve them, followed by implementing and enforcing the solutions.

• Track system and clerical errors that occur on a regular basis to prevent monetary losses.

• Interact with third parties regarding the audit process as well as specific audit issues.

• Gather and create training documentation and perform training sessions.

Express-Scripts St. Louis, MO

Client Benefit Analyst- Client Services 10/11-12/12

• Process standard and custom benefit design requests based on the needs of the clients.

• Act as a subject matter expert (SME) in several areas and mentor/train new personnel.

• Provide consultative support and analysis to internal and external clients.

• Verify select requests from peers following applicable policies and procedures to ensure departmental accuracy.

• Track verification results via Houston to ensure reporting and trending can take place.

• Assist with special projects as assigned and adhere to project management requirements and timelines.

• Responsible for new client implementations with a focus on Middle Market and Labor clients.

Express-Scripts St. Louis, MO

Pharmacy Technician 11/10-10/11

• Facilitate the transition of requested medications to home delivery.

• Research the credentials of medical doctors and verify their accuracy in order to quickly and efficiently serve patients.

• Collaborate with pharmacists, nurses, and admissions representatives in order to more effectively serve the patients.

• Fax the doctors’ offices with crucial information to ensure the patients receive their medication in a timely manner.

• Service inbound and outbound calls with patients and physicians.

• Validate accuracy and completeness of orders and update system information.

• Work to research and resolve order issues in a timely manner.

• Assist supervisor/lead technician with various tasks daily.

Bristol Seafood Grill St. Louis, MO

Bartender/Manager/Trainer 03/04–05/11

• Build and maintain relationships with customers as to keep them coming back for excellent, personal service with a professional overtone.

• Calculate daily cash and credit card income and manage payouts to service staff.

• Collect and record bi-monthly inventory of products to reduce cost variance.

• Assess stressful situations with a calm and patient attitude while attempting to resolve the problem.

• Assure customer satisfaction while maintaining management approval.

• Train new employees to serve in the dining room as well as behind the bar.

• Occasionally help out by managing the dining room and the kitchen.

• Assist the serving/bar staff with problem solving in difficult situations.

Money Tree Mortgage Services St. Louis, MO

Telemarketer 02/03–03/04

• Communicated with potential customers through targeted and random phone calls.

• Produced leads for mortgage consultants which in turn closed loans.

• Gained excellent verbal communication and customer service skills.

• Increased knowledge in financial services.

EDUCATION

Central Methodist University 2012-2014

• I am currently completing my Bachelor of Science in Business

University of Missouri, St. Louis, 2003-2005

• Communications major

VOLUNTEER WORK

Habitat for Humanity, The Red Cross, The Truman Center for the aged, TEAM food pantry, Hosea House food pantry, The Humane Society, Susan G. Komen events, Haven House, Warrior Canine Connection, Tiny Superheroes

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