Customer Service Medical Assistant

More than fifteen years of experience as phlebotomist. Proficiency in blood

collection by venipuncture and capillary technique from patients of all age

groups. Comprehensive understanding of compliance and safety regulations.

Customer service, communication and leadership skills.

WORK HISTORY

1997 - Present Trumbull Memorial Hospital

Warren, Ohio

Phlebotomist

Draws blood from patients and/or donors for analysis. Assembles equipment,

such as tourniquet, needles, disposable containers for needles, blood

collection devices, gauze, cotton, and alcohol on work tray, according to

requirements for specified tests or procedures. Verifies or records

identity of patient or donor and converses with patient or donor to allay

fear of procedure. Data Entry

Patient Care Technician

Accountable for greeting patients, obtaining vital signs, maintaining

medical documents, scheduling care, treatment, diagnostic tests per

physician, processing medicine requests and referrals. Data Entry

1993 - 1995 Wetzel Incorporated

Warren, Ohio

Sorter

Check finished products for defects.

1991 - 1993 Washington Square Nursing Home

Warren, Ohio

STNA

Provide individuals with ADL's (activities of daily living) such as

bathing, dressing, feeding, grooming, and hygiene. Catheter and colostomy

care, vital signs (blood pressure, pulse, respiration, temperature). Assist

walking, toileting, make beds, some light cleaning of equipment, and also

charting on each patient

1989 - 1991 Glen View Manor Warren,

Ohio

STNA

Provide individuals with ADL's (activities of daily living) such as

bathing, dressing, feeding, grooming, and hygiene. Catheter and colostomy

care, vital signs (blood pressure, pulse, respiration, temperature). Assist

walking, toileting, make beds, some light cleaning of equipment, and also

charting on each patient.

EDUCATION

March 1994 - May 1994 Choffin Career & Technical Center

Youngstown, Ohio

Certified Phlebotomy

Aug. 1996 - Sept. 1997 Trumbull Careere & Technical Center

Warren, Ohio

Certified Medical Assistant

Sept. 1986 - June 1989 Warren Western Reserve High School

Warren, Ohio

Diploma

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