Customer Service Quality
Resume:
**********@*****.***
Resume of: Michelle Suarez
EXPERIENCE
BetoBenz Auto Service (Auto Service) 11/2012-present
Driver, Customer Service
• Parts delivery.
• Shop Maintenance.
• Customer Transport.
• Customer Service.
St. Jude Medical (Medical Device) 07/ 2008 –10/ 2012
Training Coordinator
• Provide training and certifications to employees, supervisor and quality and manufacturing
engineer assign to the area.
• Provide assistance on training with process changes.
• Execute daily plan to ensure department quality and quantity are achieve on daily basis.
• Ensure that all preventive maintenance is kept in logs and updated.
• Responsible that all areas have the required equipment to complete their tasks.
• Perform manufacturing operations as necessary to ensure that the quantity requirement for
the department is meet.
• Provide technical and nontechnical support and troubleshooting.
• Actively participate in available training and utilize learned skills to maintain safe and
efficient operation of all line equipment.
• All other duties as assigned by the Production Supervisor or QA Engineer, including
assisting and learning job responsibilities of other classifications as required.
• Performed different task as soldering, assembly, bonding and quality inspection using a
microscope.
• Product Build. Transfer product from California to Puerto Rico.
Frova Trucking (Delivery Driver) 02/2008-07/2008
Driver
• Experience operating a straight truck
• Load and unload packages
• Handle Paperwork. Getting a customer's signature confirming receipt of a package.
• Using wireless scanning technology.
Werner Enterprises (OTR Driver) 06/ 2007 –11/ 2007
Class A Driver
• Experience operating a tractor-trailer
• Pick up, transport and delivery between company and customer facilities
• Deliver in a safe and timely manner
• Additional experience relates as over the road drop, hook, interchange of equipment for
loading and unloading at various locations under different conditions
Guidant (Medical Devices) 04/ 2002 - 05/ 2007
Manufacturing Operator
• Line assembling of medical devices components.
• Worked with a variety of assembly operations like electronic and mechanical assembly.
• Experience in other tasks from the line as packaging and quality inspection.
• Uses hand tools and power tools to assemble units according to product specifications.
• Vast experience with soldering, wiring and other electronics related.
• Performed assembly and soldering under a microscope.
• Packaging products. Use sealing machine and scanner boxes. Makes labels for each boxes.
Harvey Hubbell (Electronic) 04/1996 – 03/2001
Quality Control/Molding Machine Operator/Material Handler
• Ensure all quality control procedures are being followed to maintain process and product
quality.
• Ensure the machines are running a quality parts by maintaining a stable process.
• Properly fill out all daily quality and production paperwork at the end of the shift..
• Preventative maintenance on machines when scheduled.
• Maintain maintenance logs, records, and other documentation.
• Maintain a clean and orderly work area.
• Maintain clear effective communication with others.
• Observe all safe practice guidelines.
• Safely and efficiently operate equipment.
• Recognize quality defects and learn their cause and correction.
EDUCATION
ICPR Junior College 09/ 2010 –09/ 2011
Business Administration-Information Systems
4.00 GPA
Miguel De Cervantes 05/ 1995
High School Diploma
3.50 GPA
SKILLS
• Attention to detail
• Huge experience soldering under microscope + 8 years.
• Ability to be straight forward and candid while treating others with dignity and respect.
• Organized, pro-agenda, and good prioritizing sense.
• Excellent communication skills written and verbal (English & Spanish).
• Computer knowledge in programs such as: MS Office, Internet, among others.
• Demonstrated fast learner skills (new process, new computer programs, etc).
• Good worker under pressure
• Ability to work with or without supervision
• Mechanical aptitude/experience, troubleshooting production equipment.
• Ability to use hand tools and other related tools.
• Satisfactory work and attendance record.
• Knowledge of safety and quality procedures
• Previous experience with circuit card assembly
• Repair on PCB boards
• Forklift
• Inventory Management
• Receiving and Dispatch Materials
REFERENCES
Available upon request
Contact this candidate