Customer Service Sales

Heather J. Murphy E-mail- ***********@*****.***

*** ********** **. *****- 214-***-****

Desoto, TX 75115

OBJECTIVE - To be employed within a company where, my talents can be

maximized to improve customer satisfaction.

EXPERIENCE: Retail

02/2013- Current- AT&T Casa Linda, Tx

Retail Sales Consultant

Industry: Retail

Develop and attain customer experience and sales objectives for store. Sell

products and services offered by AT&T. Meet and exceed all sales

objectives. Handle all administrative aspects of the sale including:

completing customer contracts and warranties, pulling products from

inventory, accepting customer payments and filing the complete orders.

Maintain strong knowledge of all products. Provide efficient, courteous

customer service and assist in all aspects of product offering and

services. Ensure that all customers have a extraordinary customer

experience.

07/2012-12/2012- State Farm Insurance Lancaster, Tx

Front Desk Operator/Telemarketing

Industry: Insurance

Daily obligations are to exceed and meet daily goals such as: greet all

customers, provide outstanding customer service, accept varies payments,

setup appointments for free insurance quotes, heavy outbound and inbound

calls, open and close of office, keep track of both banking and system

updates, instruct customers on what to do when filling out applications for

loans.

06/2010-07/2012 Sears Home Appliance Showroom Cedar Hill, TX

Cashier/Sales Specialist

Industry: Retail

Daily obligations to greet customers, provide excellent customer, help

train new sells associates,cash handling, except different payments. Also

setup layaway plans, or no finance plans, and credit check for a Sears

account or master card. Handle heavy inbound calls a day regarding payments

do to layaways and or information on appliances.

06/08-08/2010 (rehired) Bath and Body Works Cedar Hill, TX

Floor Associate

Industry: Retail

Daily obligations were to greet customers, help the customer to have an

extraordinary shopping experience with Bath and Body by showing and

testing new and popular products (such as lotions, body sprays, candles,

and antibacterial .) informing customers on sales, keep tract of floor

sets, cash handling, keep products stock, and open or close of the store.

EDUCATION:

2007/2008- Mesquite Academy-Mesquite, TX

EASTFIELD COMMUNITY COLLEGE - Mesquite, Texas

Basic Courses 2008/2009

MOUNTAIN VIEW COMMUNITY COLLEGE- Dallas, Texas

2010

Cedar Valley Community -Current Student

ACHIEVEMENTS:

Drama Club, Peer Mediation Counselor, Student Leadership Counselor and

Volunteer Elementary Teachers aid.

SKILLS:

Internet Explorer Expert

Contact this candidate