Customer Service High School
Resume:
Amitra Alexander
Orlando, Fl. 32805
Home: 407-***-****
*****************@*****.***
Objective
Seeking a position that will utilize my customer service/management skills and abilities.
Abilities
7 years of customer service.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of registers and computer software.
Highly productive and very professional.
Self starter with a can do attitude.
Employment History
2010 - Present HmsHost, Orlando, FL.
Crew member/supervisor in training
Responsible for managing a cash draw, handling all major credit card transactions, deal
with a diverse customer population, solved billing problems and handled customer
inquiries, make, wrap and sell sandwiches;, provide exceptional customer service, ensure
the cleanliness of the entire restaurant, able to overlook an average 8 or more employees,
manage employee breaks, do inventory, manage the correct temperatures of the food,
assign tasks to the different employees, supervise the operations of the restaurant and see
to it that a safe food environment is maintained, make sure each and every employee is
properly dress for work, and also to count down the employee cash drawers when needed.
2008 - 2010 Access Center, Orlando, FL.
Intake Specialist
Coordinated the referral and intake process for the community partner; acted as a
resource to families, outside agencies and staff; answered telephones; entered and
maintained referral/intake information using a database; processed referrals including
preparing intake and initial assessment packets; documents, priorities and resources
available; provides program support for team/staff as needed. Answered an average of 35
customer calls in a day through the community center phone lines.
2008 - 2008 Winn Dixie Orlando, FL.
Cashier
Ensured that each customer received outstanding service by providing a friendly
environment, which included greeting and acknowledging every customer, maintaining
outstanding standards, solid product knowledge and all other aspects of customer service.
Maintained an awareness of all promotions and advertisements. Accurately and
efficiently rung on registers and accurately maintained all cash and media at the registers.
Communicated customer requests to management. Entered all media from register into
the tally program. Maintained orderly appearance of register area and supplies stocked.
2006 - 2008 Jones High School, Orlando, FL
Full-Time Student
Answered inbound calls in support of customer needs. Conveyed in a reassuring manner
step by step instructions to resolve application issues. Reviewed and issued audits on
account information and processes. Performed queries in multiple databases. Adhered to
government monetary regulations. Assisted in the creation and development of the banks
customer relationship management system.
Education
Jones High School, Orlando, FL
General Studies, 2008
Certifications
ServSafe Certification (manager examination)
Expires 2016
Contact this candidate