Customer Service Manager
Resume:
Gwendonetta S. Thomas
Montpelier, Va. 23192
************@***.***
Qualification Summary: Motivated, organized, dependable, enthusiastic, detail oriented, excellent verbal and written communication skills, team player, proficient with Microsoft Word, Excel, PowerPoint, Access, and e-mail. More than 13 years’ experience as cosmetology instructor, cosmetologist and business owner. Award winning instructor. Other important qualities include the ability to analyze technical data in suppliers' proposals; good communication, negotiation, and mathematical skills; knowledge of supply-chain management; and the ability to perform financial analyses.
Education: Louisa County High School
J. Sargeant Reynolds Community College
University of Richmond
Commonwealth of VA Technical Professional License #TP-0600818
Commonwealth of VA Cosmetology license and instructor certification #120*******
Awards:
Teacher of the Year- The Hanover Center for Trades and Technology- 2011
Teacher of the Year -Empire Beauty School- 2007
Teacher of the Year-Empire Beauty School 2006
Experience:
Home Depot- Fort Washington, Md. 2012-2013
MET –Merchandising Executive Team
Checked vendor’s planogram against store displays for accuracy. Stocked and placement of side caps, wind stacks, and clip strips. Provided customer service when necessary. Maintained merchandise stock. Discounted damaged merchandise, set displays for seasonal merchandise .
The Hanover Center for Trades and Technology – Hanover, Va. 2008-2011
Cosmetology and Nail instructor
Initiate the start up program for Cosmetology through licensing the school with Virginia State Board of Cosmetology. Providing curriculum of Cosmetology I, II, and III. Provides extensive teaching in the practice of cosmetology. Prepares daily lesson plans and presentations to teach structured curriculum of basic theory and principles of cosmetology and business procedures related to cosmetology and nail care. Maintains a classroom and supplies to work with groups of students in a salon type environment. School Coordinator and advisor of Skills USA. Make sure that each student is prepared in order to pass the cosmetology state board exam.
Empire Beauty School- Richmond, Va. 2005-2008
Cosmetology Instructor
Prepare daily lesson plans based on the Empire curriculum. Either lecture or perform demonstrations and have student’s duplicate. Grade the student’s practical work and weekly exams. Ensure daily attendance levels are
achieved. Purchase necessary supplies and hair products for students/teacher use within budget. Make sure that each student is prepared in order to pass the cosmetology state board exam.
On The Line Hair Design- Montpelier, Va. 1998-2005
Owner and manager
Establish a beauty salon that provided hair care services for clients. Specialize in healthy hair. Manager of five employees. Ensure the necessary hair care products were stocked, paid utilities bills and taxes, and handled
all booth rentals.
Best Products Co., Inc. – Parham Rd. 1993-1998
Purchasing Agent
Confers with vendors to obtain product or service information, such as price, availability, and delivery schedule or purchase by testing, observing, or examining items. Estimates values according to knowledge of market price. Determines method of procurement, such as direct purchase or bid. Prepares purchase orders or bid requests. Reviews bid proposals and negotiates contracts within budgetary limitations and scope of authority. Maintains manual or computerized procurement records such as items or services purchased costs, delivery, product quality or performance, and inventories. Discusses defective or unacceptable goods or service with inspection or quality control personnel, users, vendors and other determine source of trouble and take corrective action. May approve invoices for payment. May expedite delivery of goods to users.
Best Products Co., Inc. – Parham Rd. 1990-1993
Import/Export Coordinator
Handle shipments from ocean carriers. Provide documents necessary for customs clearance for entry into the US. Select transportation from ports of entry to Best Product’s distribution centers. Authorizing payments for shipments and carriers.
Technical Skills: Microsoft Office- Word, Excel, PowerPoint, Email.
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