Customer Service Manager

TONI SMITH

***** ****** **** • APT *** • CLEVELAND, OH 44120-2089 • 216-***-**** • ********@****.***]

CUSTOMER SERVICE OFFICE OPERATIONS BUSINESS ADMINISTRATION

Performance driven client administrative professional with ten years of successful customer support services while

working in fast-paced service operations. I have strong organizational and communication skills with the ability to

understand and concurrently direct multiple business activities. I have an advanced understanding of cultural needs with

diligent attention to detail resulting in superior customer service, and high levels of client satisfaction.

EDUCATION

University Of Phoenix, Independence, Ohio

Associate of Arts/ Foundation of Business, 2013

EXPERIENCE

The Right Fit Daycare

Substitute Daycare Provider

Certified with the OHIO Department of Jobs and Family Services

I care for educational and physical needs of children, while ensuring a safe loving environment. Cleveland, Ohio

4/2013-present

Personal Tax Consultant Cleveland, Ohio

prepare and edit tax forms 2/2011 – 4/2013

Maintaining and allocating tax form and information from clients, Consulting on small business forms, and 1098/T forms.

Education credits and dependent tax form were filed during this time. Marketing, and building customer relation was a

major focus point of this job. Scheduling appointments and follow up sections with clients before due dates to ensure

taxes are completed properly.

Circle K Bucyrus, Ohio

Customer Service Rep. 4/2010-12/2010

Balance the daily figures, gas, and food totals. I managed; deposits with brinks, customer service, cleaning, and station

supervision on over nights. Collaborated fuel and food totals to district manager to ensure proper on hand supplies. Make

fresh coffee every two hours during shift.

CVS/Pharmacy Shaker Hts, Ohio

Customer Service Rep. 2/2005 - 12/2009

Customer Service provider, Worked in Pharmacy filling RX. One-hour photo technician, pushing overstock, on the store

remodels team. Daily task included; register counting and deposits, and some payroll operations.

Target Corporation. Willoughby, Ohio

Cash Office Specialist. 6/2003- 7/2004

I safeguarded the funds of this large retail location. I allocated funds between every register, safe, and customer care

department to ensure we had cash on hand for refunds and change for purchases. On average the number of funds that I

would balance in a weekly case is one-hundred thousand dollars. I supervised the front line of the store, and about ten

cashiers after my daily deposits. Schedules, payroll, and employee reviews were main task.

RELEVANT SKILLS

Sociology, and Psychology training Business Information Systems/Foundation of Business

Management of Information Systems Financial Accounting Concepts and Principles

Cultural diversity training/Customer service Health and Wellness training

Health and Safety in Family Child Care Homes/Ohio DJFS CPR/First aide certified.

Payroll and accounting

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