Customer Service Manager

DEBRA D. HUNTER

**** ********* **. *** **** - Jacksonville, FL 32277

Home: 904-***-**** / Cell: 904-***-****

**************@*****.***

Cambridge Management Inc.

Hampton Ridge Apartments

September 2010- March 2013

Community Manger - Jacksonville, FL

1. Managed a 110 unit apartment community to achieve maximum results in

occupancy, collections, resident relation and retention.

2. Fully accountable for onsite operations and staff. Ensure staff is

trained in their duties and encouraged superior performance through

open communication, weekly staff meetings, feedback and

accountability.

3. Manage budget by controlling expenditures, accomplish and maximize all

property goals.

4. Communicate and supervise vendor activities.

5. Conduct business in accordance to Fair Housing Laws and company

policies. Communicate with Regional and owners.

6. Complete weekly and monthly reports. Maintain a clean, well

maintained, superior environment that is second to none at all times

WRH Realty

June 2006 - August 2009

Property Manager - Jacksonville, FL

1. Managed a 380 unit apartment community to achieve maximum results.

2. Created and implemented marketing plans to gain positive results.

3. Implemented company policies

on leasing, accounting, maintenance and residents

relations.

4. Fully accountable for all property and staff operations.

5. Ensured property training of all staff.

6. Motivate and encourage superior performance through open

communication, effective feedback. Conduct performance

evaluations and staff accountability.

7. Accomplish property goals, by maximizing occupancy levels

and property value.

8. Maintain superior curb appeal.

9. Performed marketing analysis and set competitive prices,

implement an effective, cost effective marketing plan based

on the results to generate traffic, coordinate programs and

activities for resident relations and retention.

10. Prepare and analyze budgets, financial forecast, control

expenditures, work within budget, and complete monthly reports

in a timely manner.

11. Walk move outs and complete SODA'S.

12. Approve resident applications. Collect budget income,

maximize gross rent, minimize vacant and delinquent rent

loss, review and approve purchase orders and payables,

submit bills for payment, time management and problem

solve.

13. Abide by all Fair Housing laws.

14. Ensure quality of maintenance and improvements are done in a

timely manner. Conduct regular inspections of property. Work closely

with the maintenance supervisor to ensure preventative maintenance is

being

addressed regularly.

CATO

March 2004 - June 2006

Store Manager - Jacksonville, FL.

Accountable for day to day operations of the business and

staff.

Ashley Stewart

September 1999 - February 2004

Store Manager/Area Training Manager - Jacksonville, FL

Accountable for the day to day overall business operations to include

increasing sales profit, control expenses, inventory loss, staffing,

recruit, train and hire staff, develop talent, lead, encourage, motivate,

evaluate, assess and promote staff. Train all Jacksonville area stores.

Dial America

December 1997 - September 2000

Training Supervisor Jacksonville, FL

Managed the training program of new hire employees.

Developed, cultivate, coached and trained new employees on policies,

procedures, guideline customer service and selling techniques for the call

center.

Dial America

March 1996 - December 1997 Team Leader Jacksonville, FL

Supervised a team of 25-30 customer service sales representatives for the

call center.

Responsible for supervising, leading, coaching, directing, developing and,

motivating and creating a winning team!

Handle grievances, resolve issues and maintain harmony.

Monitor calls for quality control, policy adherence and problem solving.

Responsible for strict adherence to company policies, procedures and

guidelines.

Identify and correct quality issues, identify strengths and weaknesses,

recommend training solutions and needs.

Perform annual and semiannual performance evaluations.

Responsible for handling escalated and irate customers issues by using

active listening skills and good judgment.

Implement sales incentives to increase team sales and meet and exceed set

goals.

Education

Austin P. University

May 1981

Business Clarksville, TN

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