Customer Service Sales

Mary Story

*** ***** **.

Tyler, TX *****

903-***-****

Education:

University of Texas at Tyler - Tyler, TX

Pursed a Bachelor Degree - (One Semester away in Marketing)

Courses Taken: Advertising Management;

Advertising,

Consumer Behavior; Supervision, Principles of Marketing;

Organization

Theory; Technology in Interviewing; Computer Operations;

Public

Relations; Interviewing; Computer Operations; Public

Relations; Small

Business Institute (included: Target Marketing, Surveys, and

Research

Presentations).

Jacksonville College - Jacksonville, TX

Courses taken: Computer applications; Computer Science;

English

Literature I-IV, Conversational Spanish

Tyler Commercial College - Tyler, TX

Diploma in General Accounting: Courses taken - Office

Machines;

Accounting I-III; Business Math; Professionalism; Cost

Accounting.

Wades College - Dallas, TX

Associate Degree in Merchandising: Courses Taken - Business

Management; Art I-IV; Basic Advertising; Drafting I-IV;

Interior

Design I-IV; Textiles; Business Law; Stage Coordination

Experience:

Rose International (outsource for Verizon Wireless): Oct. 2012-

Present

Sales (Part -Time)

Jordan Plant Farms: ( Feb. 2012 - June 2012) Seasonal Job

Admin. Asst./Data Entry/Agent Rep.: Duties - Calling agents;

filing, excel spreadsheets, Answering calls; Working with Sales;

Admin duties.

Primerica Life - January 2010 - May 2011 (Part-

Time)

Life Agent Legal Svc Agent: Duties includes Life; Auto/ Home

Ins;

Debt Consolidation/Elimination

Verizon Wireless (Formerly Alltel) May 93 - Nov. 09 (Laid-Off)

(Company have purchased several times, so had several

positions) Positions Held:

Business Sales Associate: Duties: Spreadsheets for

Major

Business Customers, Presentations, Sales, handling disputes.

Major Acct /Key Acct Rep: with Alltel Communications

Duties: Negotiated Business Accts over 25,000 to

200,000 a year, Billing

Adjustments, Sales, Proposals, Rate Plan Analysis,

Processing, Proposals

(Rcvd Certificate of Recognition Dedication of Service)

Customer Svc. /Agent Rep. /Promoted to Major Acct Rep:

With 360 Commnications

Duties: Answer customer calls, processing orders, Directing

Agents in Sales included: Sears, Radio Shack, Stereo and

Video)

Received Outstanding Team Award for being #1 in Sales among 50

agents in the company).

Switch Board Operator/Customer Service Rep.

with Sprint Cellular

Duties: Switch Board; customer walk-ins/answering calls; Tech

calls

New Life Church - Sept 01 - 06 (Part - Time)

Media/Marketing Director - Duties: Directing a team of ten

people with Radio and Television, PowerPoint Presentations,

Editing for Radio and Television services, Setting up concerts,

Meeting with clients, Scheduling, Accounting and Sales.

Elegant Expressions - May 99 - July 02 (Part-Time)

Executive Director- Certified Licensed Wedding/Event Consultant

Duties: Wedding Consultant, Sales; Event Planner.

SRI Credit Offices (Formerly Bealls Credit Offices) Sept. 84 -

July 93

Customer Relations/Pt. Human Resources Specialist: Duties -

Working customer disputes, writing customer letters, inventory

and

Purchaser for three companies (associate companies), Compiling

letters,

Ledger Posting, Insurance processing, Email from customers,

Keeping attendance, Monitoring confidential HR records,

interviewing, Scheduling. (Honored for Outstanding Achievement

Award over 300 employees).

Carr Oil Company - Jan 80 to Sept. 83 - Laid Off

Customer Service Clerk: Duties: Credit Card Processing;

spreadsheets

For the agent locations, microfilming documents

Other Skills and Achievements:

Texas Notary Public for 18 years

Part Time School Board Member

Appointed Two years PTA President

TX Congress of Parents & Teachers Leadership Cert.

Outstanding Leadership Award for PTA President

Vice-President Chairperson Greater East TX March of Dimes

Tyler March of Dimes Committee Board

Jacksonville March of Dimes Logistic Chairperson

Gregg County Juvenile Probation Volunteer

Certified Wedding/Event Consultant

Cherokee County Grand Jury Committee

Tyler March of Dimes -Grant Director

Member of Association of Bridal Consultants

Habitat for Humanity Marketing Board

State of Texas Legal Service License

Texas General Lines Life, Accident and Health License

Texas Legal License

References:

Stella Jones

TISD Educator/Basic Foundation -Teacher/Owner

903/245-1449

Tarisa Claus

TMS Delivery - Manager

903/566-9634

Darnell Green

Chem Dry of Palestine - Owner

903/570-0605

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