Engineer Project Manager
Resume:
Rick B. Pons
****.*.****@*****.***
Synopsis
IT professional with a TS level clearance (SCI level adjudication in-process)
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Over 20 Years of IT Field Engineer experience working with cross-functional teams
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Distinguished in outage resolution, circuit provisioning and certification involving
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Satellite, Telecommunications, RS-232, RS-422, LAN/WAN (switch & router protocols,
CSU/DSU, Circuit Certification – T1 sub-rate & fractional T1/DS1, T3/DS3, Frame
Relay, ATM, Ocx)
Fact Finding Step Analysis, Evaluation, Root Cause, Resolution, and
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Documentation
Succession planner – Project Management utilizing Gantt Charts, MS-Office suite (Visio,
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Project included)
DoD 8570 compliant with CompTIA Security + Certification
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Certified Telcrodia network architecture deployment engineering
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Certified Quality Auditor EF&I and system hardening
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War Room deployment
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Remedy, HP Openview, IMonitor, TACACS and What’s-Up-Gold user
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Complete understanding of layers 1 thru 4 of the OSI layer (TCP/IP) meeting SLA
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requirements
Accomplished Systems Engineer with emphasis on data networking, network
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engineering, telephony (PBX, schematic and inter-bay diagrams, central office
architecture and nomenclature)
Expert level understanding of IPv4 and working knowledge of IPv6 architecture
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Installed VOIP locally and internationally – class IV architecture
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Conducted first office application projects with interface agreements partnering with
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China Telecom, Tokyo KDD, Indonesian Telecom, British Telecom, Philippine Telecom
VOIP E1 facility provisioning
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Managed day to day site operations in San Francisco (AT&T-Work Center), San Jose
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(Verizon-SCIF), and Vandenberg AFB (Boeing-Long Haul Communications secure
facilities)
Service Improvement implementation
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Verse in UNIX, Microsoft Server Administration, Microsoft-NT, Active Directory System
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administration
Site documentation still in use today at San Joaquin General Hospital, Vandenberg AFB,
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Harris Corporation, and Verizon
Education and Certification
2012
• Completed .Net Learning at Cal Poly – San Luis Obispo, CA, July
• Completed CCNA course at Cal Poly – San Luis Obispo, CA, January
2010
• CompTIA Security + (DoD compliant) – COMP001020113269, August 31
• BS in Information Technology (Capella University), December 17 (3.8GPA – magna cum
laude)
1997 – 2003
• AAS in Electronics Technology (Heald College), 04/97 (4.0GPA)
• AAS in Internetworking Technology – Novell (Heald College), 10/97 (3.5GPA)
• AAS in Internetworking Technology – Microsoft NT (Heald College), 04/98 (4.0GPA)
• AAS in Internetworking Technology – Cisco Systems (Heald College), 10/03 (4.0GPA)
Career Accomplishments
Flash Networks – Network Support Engineer
11/2012 – Present
• MOP Certification
• Change Window Delivery
• Engineer, Furnish, and Install
• Proficient in Linux, Cisco switches and routers
• Big IP F5 load balancer
• IBM DS3400 storage server
• Blade Center
• Configuration of Transcoder, Transcoding Manager, SPM, MSP, EMS using SSH, GUI
interface via VPN systems
Softworld, Inc (General Dynamics contractor) – Network Engineer
09/2012 – 11/2012
• Provide network resolution support on all network build
• Self-studied NX-OS 7000 switch nomenclature and architecture
San Joaquin County General Hospital – IS Supervisor
01/2012 – 09/2012
• Provide network support including in the following technical discipline
• Cisco switch and routing
• Backup Services
SAN Tape backup
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MIS Server Disk backup
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• Windows Server support
• Track-IT ticketing software
• Telecommunications (Data and Voice)
• LAN/WAN, Terminal Server resolution
• Citrix Server Farm maintenance
• Active Directory System 2008 support
Main Accomplishments
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Provided template for M&P uniformity
LIHP process approval
One Sign (Imprivata) deployment
One Sign (Imprivata) M&P instructions
Instructed colleagues on One Sign (Imprivata) upload (Wireless, Mobile
Carts – WOW, Laptops, and Desktops)
Assisted in the completion of One Sign project
Revamped daily, weekly, and monthly checklist
Trained four (4) new-hire employees
The Boeing Company – Network Engineer (Field Service Representative)
02/2008 – 01/2012
• Provide resolution to complex LAN/WAN issues and present resolution in a concise and
documented manner.
• Develop technical documentation for department support
• Effectively communicate all open issues to management and customer
• Resolve open ticket issues and assist level II technicians on LAN/WAN as well as power issues
• Resolve all data communication issues such as RS-232, T1, switch and router configuration using
test equipment (firebird, sniffer, OTDR, cable testers for Cat 5/6 and BNC)
• Support secure voice via memo of agreement between organizations
• Provide tours to answer all visitor concerns
Main Accomplishments
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Provided remote support to project team with valued input on site expansion (RS-
232 new site resolution – found defective hardware and repaired it)
OC12 site migration – provided testing support
Provided 7 organization wide documentation (in use today) that has been
incorporated into the LHC manual
Train 2 new-hire personnel with technical as well as procedural processes
Provided off hours remote site support to resolve crypto configuration issues
Exceed-Resources (at&t contractor) – Project Manager
08/2007 – 02/2008
• Implement orders as assigned by management to include New, Change, Install, Disconnect, and
Modify in accordance with Central Office standards and pass quality auditing inspections
• Ability to quickly adapt to proprietary systems with minimal training. Proprietary systems
include TIRKS, CLSEA, SOTS
• Attend team meetings to provide status on a daily basis of all projects assigned
Main Accomplishments
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Installation of JPOI and site re-engineering at the San Bernardino, CA central
office
Harris Corporation – Lead Network Engineer (started as at&t contractor)
05/2006 – 08/2007
• ARTCC site cabling reconfiguration
• Develop site documentation in use today
• Circuit certification for migration
• Assist NOC on open trouble tickets, includes working with LEC to provide head to head as well
as loop testing at home and remote sites
• Provide maintenance window support at all sites
• Resolve all data communication issues such as RS-232, DS0 subrates, T1, T3, switch and router
configuration using test equipment (firebird, sniffer, and cable testers for Cat 5/6 and BNC)
Main Accomplishments
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Developed hard copy of all certified circuits used in the FAA migration plan
Develop excellent rapport with the customer
Ability to install and troubleshoot technical disciplines without specific training
Provided M&P documentation for incoming field engineers
Resolved router issues at the FAA site with FAA approval
Provided 7x24 support coverage
Verizon Business – NOC Manager
05/2005 – 03/2006
• Provided 7x24 support
• Provided technical as well as company policy guidelines to level II engineers
• Provide full NOC (East and West Coast) management support every 3 rd week
• Documented all baseline procedures for TACACS, IMonitor, and Remedy
• Worked with Field Services to develop voice mail setup
• Worked with Loral to troubleshoot and resolve SNR (Eb/No) issues and initiate troubleshooting
processes such as cross wave checks
Main Accomplishments
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Successful migration of Lab equipment to new site (team project)
Successful resolution of router configuration (individual)
Off hour remote field support to resolve IP issues on site, incorrect subnet
(individual)
Instituted monthly team meetings to resolve open issues and for team building
AT&T – Tier III IP Field Support Specialist (Technical Manager)
09/1993 – 03/2005
• Provided 7x24 support
• Worked as the “last line of defense” on all open issues
• Certified Quality Auditor (Telcordia)
• First Office Application installation on international VOIP deployment
• Worked several platforms including common backbones, dial platform, web hosting, VOIP in
support of several NOC’s
• Worked on ADS 2003 to assign network printers
• Provided training to the on-site work force technicians
• Expert knowledge on Central Office power standards (Red and Blue plants)
• Initiate dialog to develop rapport with remote union represented site technicians
Main Accomplishments
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Recovered company assets at a cost savings of over $483,000 – individual
Developed power point business cases to procure laptop and internet services to
the home – recognition received in bonus package - individual
Chairperson for Emerging Technologies Committee – individual/team
First Office Application joint venture with GTE on Cyber Pop project
Configured NT servers on Alamo project
First Office Application deployment of international VOIP equipment including
site survey, kick off meetings, and project management
Certified Quality compliant Zone 4 installation standards
Technical Addendum
• IPv4/IPv6
• ADS 2003 and 2008 – Self Trained
• Cisco Routers and Switches
• Six Sigma (AT&T CBT)
• Remedy Systems
• RS-232 expert level
• LAN/WAN testing
• Microsoft NT servers
• Unix
• HTML
• TCP/IP OSI environment
• DC Power
• Testing equipment
• Microsoft Office suite including Visio and MS Project – Gantt Chart development
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