Rick B. Pons

abwwvo@r.postjobfree.com

209-***-****

Synopsis

IT professional with a TS level clearance (SCI level adjudication in-process)

-

Over 20 Years of IT Field Engineer experience working with cross-functional teams

-

Distinguished in outage resolution, circuit provisioning and certification involving

-

Satellite, Telecommunications, RS-232, RS-422, LAN/WAN (switch & router protocols,

CSU/DSU, Circuit Certification – T1 sub-rate & fractional T1/DS1, T3/DS3, Frame

Relay, ATM, Ocx)

Fact Finding Step Analysis, Evaluation, Root Cause, Resolution, and

o

Documentation

Succession planner – Project Management utilizing Gantt Charts, MS-Office suite (Visio,

-

Project included)

DoD 8570 compliant with CompTIA Security + Certification

-

Certified Telcrodia network architecture deployment engineering

-

Certified Quality Auditor EF&I and system hardening

o

War Room deployment

o

Remedy, HP Openview, IMonitor, TACACS and What’s-Up-Gold user

-

Complete understanding of layers 1 thru 4 of the OSI layer (TCP/IP) meeting SLA

-

requirements

Accomplished Systems Engineer with emphasis on data networking, network

-

engineering, telephony (PBX, schematic and inter-bay diagrams, central office

architecture and nomenclature)

Expert level understanding of IPv4 and working knowledge of IPv6 architecture

-

Installed VOIP locally and internationally – class IV architecture

-

Conducted first office application projects with interface agreements partnering with

-

China Telecom, Tokyo KDD, Indonesian Telecom, British Telecom, Philippine Telecom

VOIP E1 facility provisioning

o

Managed day to day site operations in San Francisco (AT&T-Work Center), San Jose

-

(Verizon-SCIF), and Vandenberg AFB (Boeing-Long Haul Communications secure

facilities)

Service Improvement implementation

-

Verse in UNIX, Microsoft Server Administration, Microsoft-NT, Active Directory System

-

administration

Site documentation still in use today at San Joaquin General Hospital, Vandenberg AFB,

-

Harris Corporation, and Verizon

Education and Certification

2012

• Completed .Net Learning at Cal Poly – San Luis Obispo, CA, July

• Completed CCNA course at Cal Poly – San Luis Obispo, CA, January

2010

• CompTIA Security + (DoD compliant) – COMP001020113269, August 31

• BS in Information Technology (Capella University), December 17 (3.8GPA – magna cum

laude)

1997 – 2003

• AAS in Electronics Technology (Heald College), 04/97 (4.0GPA)

• AAS in Internetworking Technology – Novell (Heald College), 10/97 (3.5GPA)

• AAS in Internetworking Technology – Microsoft NT (Heald College), 04/98 (4.0GPA)

• AAS in Internetworking Technology – Cisco Systems (Heald College), 10/03 (4.0GPA)

Career Accomplishments

Flash Networks – Network Support Engineer

11/2012 – Present

• MOP Certification

• Change Window Delivery

• Engineer, Furnish, and Install

• Proficient in Linux, Cisco switches and routers

• Big IP F5 load balancer

• IBM DS3400 storage server

• Blade Center

• Configuration of Transcoder, Transcoding Manager, SPM, MSP, EMS using SSH, GUI

interface via VPN systems

Softworld, Inc (General Dynamics contractor) – Network Engineer

09/2012 – 11/2012

• Provide network resolution support on all network build

• Self-studied NX-OS 7000 switch nomenclature and architecture

San Joaquin County General Hospital – IS Supervisor

01/2012 – 09/2012

• Provide network support including in the following technical discipline

• Cisco switch and routing

• Backup Services

SAN Tape backup

o

MIS Server Disk backup

o

• Windows Server support

• Track-IT ticketing software

• Telecommunications (Data and Voice)

• LAN/WAN, Terminal Server resolution

• Citrix Server Farm maintenance

• Active Directory System 2008 support

Main Accomplishments

o

Provided template for M&P uniformity

LIHP process approval

One Sign (Imprivata) deployment

One Sign (Imprivata) M&P instructions

Instructed colleagues on One Sign (Imprivata) upload (Wireless, Mobile

Carts – WOW, Laptops, and Desktops)

Assisted in the completion of One Sign project

Revamped daily, weekly, and monthly checklist

Trained four (4) new-hire employees

The Boeing Company – Network Engineer (Field Service Representative)

02/2008 – 01/2012

• Provide resolution to complex LAN/WAN issues and present resolution in a concise and

documented manner.

• Develop technical documentation for department support

• Effectively communicate all open issues to management and customer

• Resolve open ticket issues and assist level II technicians on LAN/WAN as well as power issues

• Resolve all data communication issues such as RS-232, T1, switch and router configuration using

test equipment (firebird, sniffer, OTDR, cable testers for Cat 5/6 and BNC)

• Support secure voice via memo of agreement between organizations

• Provide tours to answer all visitor concerns

Main Accomplishments

o

Provided remote support to project team with valued input on site expansion (RS-

232 new site resolution – found defective hardware and repaired it)

OC12 site migration – provided testing support

Provided 7 organization wide documentation (in use today) that has been

incorporated into the LHC manual

Train 2 new-hire personnel with technical as well as procedural processes

Provided off hours remote site support to resolve crypto configuration issues

Exceed-Resources (at&t contractor) – Project Manager

08/2007 – 02/2008

• Implement orders as assigned by management to include New, Change, Install, Disconnect, and

Modify in accordance with Central Office standards and pass quality auditing inspections

• Ability to quickly adapt to proprietary systems with minimal training. Proprietary systems

include TIRKS, CLSEA, SOTS

• Attend team meetings to provide status on a daily basis of all projects assigned

Main Accomplishments

o

Installation of JPOI and site re-engineering at the San Bernardino, CA central

office

Harris Corporation – Lead Network Engineer (started as at&t contractor)

05/2006 – 08/2007

• ARTCC site cabling reconfiguration

• Develop site documentation in use today

• Circuit certification for migration

• Assist NOC on open trouble tickets, includes working with LEC to provide head to head as well

as loop testing at home and remote sites

• Provide maintenance window support at all sites

• Resolve all data communication issues such as RS-232, DS0 subrates, T1, T3, switch and router

configuration using test equipment (firebird, sniffer, and cable testers for Cat 5/6 and BNC)

Main Accomplishments

o

Developed hard copy of all certified circuits used in the FAA migration plan

Develop excellent rapport with the customer

Ability to install and troubleshoot technical disciplines without specific training

Provided M&P documentation for incoming field engineers

Resolved router issues at the FAA site with FAA approval

Provided 7x24 support coverage

Verizon Business – NOC Manager

05/2005 – 03/2006

• Provided 7x24 support

• Provided technical as well as company policy guidelines to level II engineers

• Provide full NOC (East and West Coast) management support every 3 rd week

• Documented all baseline procedures for TACACS, IMonitor, and Remedy

• Worked with Field Services to develop voice mail setup

• Worked with Loral to troubleshoot and resolve SNR (Eb/No) issues and initiate troubleshooting

processes such as cross wave checks

Main Accomplishments

o

Successful migration of Lab equipment to new site (team project)

Successful resolution of router configuration (individual)

Off hour remote field support to resolve IP issues on site, incorrect subnet

(individual)

Instituted monthly team meetings to resolve open issues and for team building

AT&T – Tier III IP Field Support Specialist (Technical Manager)

09/1993 – 03/2005

• Provided 7x24 support

• Worked as the “last line of defense” on all open issues

• Certified Quality Auditor (Telcordia)

• First Office Application installation on international VOIP deployment

• Worked several platforms including common backbones, dial platform, web hosting, VOIP in

support of several NOC’s

• Worked on ADS 2003 to assign network printers

• Provided training to the on-site work force technicians

• Expert knowledge on Central Office power standards (Red and Blue plants)

• Initiate dialog to develop rapport with remote union represented site technicians

Main Accomplishments

o

Recovered company assets at a cost savings of over $483,000 – individual

Developed power point business cases to procure laptop and internet services to

the home – recognition received in bonus package - individual

Chairperson for Emerging Technologies Committee – individual/team

First Office Application joint venture with GTE on Cyber Pop project

Configured NT servers on Alamo project

First Office Application deployment of international VOIP equipment including

site survey, kick off meetings, and project management

Certified Quality compliant Zone 4 installation standards

Technical Addendum

• IPv4/IPv6

• ADS 2003 and 2008 – Self Trained

• Cisco Routers and Switches

• Six Sigma (AT&T CBT)

• Remedy Systems

• RS-232 expert level

• LAN/WAN testing

• Microsoft NT servers

• Unix

• HTML

• TCP/IP OSI environment

• DC Power

• Testing equipment

• Microsoft Office suite including Visio and MS Project – Gantt Chart development

Contact this candidate