Customer Service Manager

Mrs. Athyena Lugo

***********@*****.***

954-***-**** (Daytime)

. Personal Details

Status

Married

Address:

**** ** *** ******

Hallandale, FL 33009

. Skills

. Admin & Clerical Jobs - Admin, Clerical, Data Entry, Receptionist, Executive Assistant

. Sales & Marketing - Sales, Sales Rep

. Customer Service - Customer Service Manager, Customer Service Rep, Customer Service Sales

. Retail - Assistant Store Manager, Retail Sales Associate

Human Resources - Staffing Consultant

. Work Experience

Office Administratorr/Office Manager

Express Professional Services in Tamarac, FL

March 2008 to August 2012

Answering 6+ multi-line phone

Faxing out time sheets

Sales Calls

Ordered inventory

Accounts Payable

Took New Job Orders

Opened office in the am

Distributed paychecks

Office Administrator/ Office Manager/ Executive Assistant

Certified Video Productions and Certified Medical Illustration in Lawrenceville, NJ

September 2007 to February 2008

Answering 6+ multi-line phone

Faxing over proposals for new illustrations

Direct contact with attorneys and customers

Route work for Technicians

Package 30 x 40 illustration boards

Compose new Job Manuals for each department

Light accounting work (i.e. keeping credit card receipts and running reports)

Compose new proposal letters

Locate technicians out of state and record

File away invoices and statements

Configure all computers into one network for complete accessibility to others work saved

Daily FedEx, NJLS, and UPS shipping and packaging

Creating Invoices using QuickBooks

Accounts Payable

Accounts Receivable

Staffing Consultant

Express Personnel in East Windsor, New Jersey

February 2007 to September 2007

Recruiting new employees for warehouse/ light industrial/ professional/ clerks/ Customer Service Reps

Interview new employees

Sending new employees to assignments

Emailing and keeping contact with current clients

Payroll weekly

New Hire packages

New Hire benefits

Warehouse Clerk

Southern Wine & Spirits

Cranbury, New Jersey

November 2006 to June 2007

Data Entry

Assign Warehouse workers to jobs

Made Inventory List

Customer Service Representative

Westchester BMW in White Plains, New York

March 2006 to November 2006

. Customer Service

. Answering multi-line phone

. Research client problems

. Create Pre-work orders for clients

. Data Entry

Customer Service Representative

Carl Zeiss, Inc. in Hawthorne, New York

February 2005 to March 2006

. Customer service

. Ordered new Microscope Parts

. Assisted with client problems

. Data Entry

. Filing customer warranty information

Dispatcher

Time Warner Cable in Ithaca, New York

March 2004 to February 2005

. assisted techs with problems on the field

. answered telephone

. placed equipment onto accounts

. rerouted work for technicians

. dispatched technicians to appropriate area

. processed excel worksheets

. made inventory list

. answered customer questions on disconnections

. disconnected customer cable, road runner, etc. upon request

. reconnected customers upon request or approval

Coordinate travel logistics

Sales Representative

Best Buy in East Brunswick, NJ

November 2003 to January 2004

Seasonal

. cashier

. inventory return

. customer service

. trainer

. supervisor of employees

Assistant Store Manager, Customer Service Representative

Blockbuster Video in Parlin, New Jersey

January 2002 to February 2004

. supervised employees on shift

. counted money draws at end of each employees shift

. counted safe at beginning of shift

. cashier

. inventory

. active seller

. promoted new sales

. registration of new membership

. stock inventory

. answered telephone

. trainer of new staff

Shift Supervisor

Wendys in Sayreville, New Jersey

July 2000 to November 2002

. full supervision of employees on shift

. scheduling

. training of new staff

. countdown of cash registers

Assistant Shift Supervisor (October 2000- March 2001)

. assisted in supervision of staff and placement of staff

. assisted in closing out of registers

Cashier (July 2000- October 2000)

. drive-thru

. grill

. food processor

. facility sanitation

. answered telephones

. Education History

Valencia Community College in Orlando, Florida

August 2012 to Present Graduate in 1/2013

Middlesex County Vocational and Technical University in East Brunswick, New Jersey

September 2000 to June 2004

. Qualifications

Qualification

Grade Achieved

Type 72 wpm 4% error rate

Proficient in Word, Excel, PowerPoint, Microsoft Outlook, QuickBooks

Home Health Aide Health Technology

Volunteer at Monmouth Medical Center as Receptionist

97

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