Engineer Quality
Resume:
Mara L. Heckman
Objective
Provide leadership within an organization seeking to create a proactive
systemic approach to gain the maximum benefit from the quality system
within their organization.
Experience
2010 - Present Martinrea Intl.
Hopkinsville, KY
Quality Engineer/ Quality Group Leader
. Responsible for product development and ensuring robust processes and
capable tooling.
. Responsible for analyzing data from measurement systems and working
with engineering to develop cost effective programs to maintain
capable tooling improvements.
. Responsible for development and monitoring of supply base for product
lines.
. Customer liaison and plant contact for all customer issues,
coordination of changes.
. Monitor and develop at risk suppliers to ensure proper improvements
are made and maintained.
. Identify cost savings with suppliers and work to obtain necessary
approvals from customers to implement cost savings.
. Use of Quality tools to improve corrective actions and provides
process improvements.
. Successful negotiations for reductions of PPM and Delivery Scores.
. Work with suppliers to identify improvement projects to reduce
downtime, increase productivity and develop cost savings ideas to
provide return for our company.
. Able to successfully implement systems to gain GM- QSB certification/
VDA audit
. Able to successfully manage and eliminate need for excessive
containment activities in the facility as well as obtain engineering
agreements on rework to eliminate waste of obsolete parts.
. Scheduling and Hiring during restructuring, Implementing metrics to
track department objectives and monitoring ongoing performance
. Successfully managed team of 5 Quality Engineers, 12 cross sectioning
associates, 3 CMM operators, 2 technical associates.
. Team building and training - restructure department from project
oriented performance structure to a performance based structure to
increase productivity- implemented metrics to support.
. Implement lab system to increase throughput for 3 CMM's to support
production/ throughput of lab and provide good information for
production customers.
. Trained program support personnel in the IMDS system to successfully
enter the IMDS submissions for our facility.
2007 - 2010 MSSC, Inc. Hopkinsville, KY
Quality Engineer
. Responsible for product launch and customer support for all current
and developing products and processes as well as IMDS submissions.
. Reduced cost of the Inspection system within the facility by 1/3 in
one year through gage analysis and development of repair skills within
the department. Gage development and calibration system capabilities
developed to ensure in house calibrations provide precision
measurement and cost effective options.
. Provided customer support to launch 50 platforms to eight OEM's.
. Point of contact for all customer communication, documentation and
quality representative for stabilizer bar design group.
Participation with design group has yielded gages with improved
ergonomic features to aid operation.
. Successful negotiations to improve PPM and Delivery scores- attained
Honda Delivery Award and Honda Supplier Quality Award
. Work as part of support team to identify issues using data to drive
improvements and provide data to drive focus on target areas.
. Presentations to customers internal and external to convey information
and provide instruction.
. Supplier Development- component supplier with the highest PPM is now
in line with PPM target.
. Cost Champion to reduce assigned GL Account by 50%.
. Responsible for maintaining and conveying information from customer
specific websites.
. Identify cost savings with suppliers and work to obtain necessary
approvals from customers to implement cost savings.
. Use and analysis of six sigma tools to determine optimal settings for
new program technology to reduce defects and optimize process.
2004 - 2006 Douglas Autotech Corp
Hopkinsville, KY
Quality Engineer
. 140 GM products moved from Interim Approval to Full Approval to
saleable status
. Participated and Developed VA/VE ideas to minimize cost and improve
product quality.
. Successfully developed new lines to maximize inline gauging during
production to eliminate final inspection, containment after SOP,
reduce cycle time by incorporating hard gauging into tooling.
. Eliminated Containment activities for all products under my
responsibility by developing process to not produce defective parts.
Lowered RPN's at each station.
. Developed Critical Process Training. (identification/ importance/
reaction plans) Developed team leaders and facilitators corrective
action skills. Used methodology promoting teamwork and cross
functional involvement.
. Developed gauging and measurement methods consistent with GD&T
principles to achieve higher customer satisfaction and increased
process control.
. Participated in problem solving teams using DOE methodologies to
identify failures.
. Managed 140+ tooling transfers- stampings, molded components, over
molds, and electronics with zero non-fit issues at launch.
. TS-16949 Internal Auditor/ SOX Auditor
2003- 2004 TGASK
Hopkinsville, KY
Quality Control Specialist
. Responsible for delivery and documentation for new launches product
launches to customer base
. Customer service and warranty negotiations for all platforms
. Set-up of new facility lab equipment, calibration and procedures.
. Corrective Actions and Root Cause Analysis of customer concerns
. Design development and validation for PFMEA development
. Development and implementation of capability studies to monitor
processes, inspection standards, test methods, instructions for new
launches, establish standards for new customer launches
. Gage design- evaluation of need and development of use with work
instructions
. Supervise inspection of prototype launch shipments for two product
launches simultaneously
. Lead TS- 16949 Internal Auditor
1999-2003 Mid Continent Spring
Hopkinsville, KY
Sr. Quality Control Coordinator
. Schedule and evaluation of QS-9000 internal audits
. Evaluate new suppliers for quality systems and readiness.
. Responsible for training and evaluation of QS-9000 audit team
. Manage Gage Program issuance, inventory, quality, and traceability of
2000 gages
. Perform training for internal audits and statistical process control
methods
. PPAP submissions and development, document control, supplier required
. evaluation, analysis of submissions, 8D's, corrective actions,
customer complaints, assist with the management, administration, and
integrity of the Quality Operating System.
Education
. Certified Quality Engineer, ASQ 2010 Certificate # 55924
. 2006 - 2008 University of Phoenix Phoenix, AZ
. Bachelor's of Science in Business Management GPA 3.81
. 1999 - 2003 Hopkinsville Community College Hopkinsville, KY.
o AA with distinction 3.6 GPA 2002
o AS with distinction 3.7 GPA 2003
. 1988-1989 Murray State University Murray, KY.
. Training- Root Cause Analysis, TS-16949 Internal Auditor Training,
SPC, Instron, and Excel, Word, Access, Minitab and PowerPoint.
. Adjunct Professor at Hopkinsville Community College- CQE Refresher
course
Honors
. Honda Supplier Quality Award 2007, Nissan Supplier Quality Award 2007
ArvinMeritor most improved PPM 2007, Honda Delivery Award 2008, and
World Excellence Award- Ford Motor Co. 2009
3585 Wallonia Road, Cadiz, KY 42211
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