Customer Service Medical

Karen L. Harris

th

**** *.***** 216-***-****

Cleveland, Ohio 44108

***********@*****.***

Objective

To become a Team Member utilizing over 10 years of experience in the customer

service industry as well as recent college training in the medical field.

Summary of Skills

Microsoft Office Suite Data Entry Customer Service

Trainer Accurate Record Keeping Scheduler

Building Building Maintenance Blue Print/Schematics

Automation/Pneumatics Reading

Education

Cuyahoga Community College Cleveland, Ohio August 2007-Dec. 2009

Medical Terminology, Patient Access Specialist, Customer Service for Healthcare,

Medical Billing Reimbursement, Medical Terminology

Cuyahoga Community College Cleveland, Ohio Sept. 2009-May. 2010

Sterile Processing & Distribution Certified-5/8/2010

Work Experience

C.M.H.A Cleveland, Ohio 1997-2007

Technician Building Engineer/ Construction Inspector

Proficient in Microsoft Word, Excel, PowerPoint and Access

Expertise in resolving escalated customer service issues

Ability to perform with minimum supervision

Capable of dealing with high stress situations while maintaining a pleasant

disposition

Handle a variety of situations under strict time constraints

Trained, directed and supervised other construction inspectors

Kept accurate records of customer interactions, recording details of inquiries,

complaints, and comments, as well as actions taken

Issued violation notices and stop-work orders, conferring with owners, violators,

and authorities to explain regulations and recommend rectifications

Inspected buildings, wiring, plumbing, electrical circuits, heating systems, and

foundations during and after construction for structural quality, general safety and

conformance to specifications and codes

Reviewed and interpreted plans, blueprints, site layouts, specifications, and

construction methods to ensure compliance to legal requirements and safety

regulations

Maintained daily logs and supplement inspection records

Used survey instruments, metering devices, tape measures, and test equipment,

such as concrete strength measurers, to perform inspection

References Available upon Request

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