Customer Service Medical
Resume:
Karen L. Harris
th
Cleveland, Ohio 44108
abwwhm@r.postjobfree.com
Objective
To become a Team Member utilizing over 10 years of experience in the customer
service industry as well as recent college training in the medical field.
Summary of Skills
Microsoft Office Suite Data Entry Customer Service
Trainer Accurate Record Keeping Scheduler
Building Building Maintenance Blue Print/Schematics
Automation/Pneumatics Reading
Education
Cuyahoga Community College Cleveland, Ohio August 2007-Dec. 2009
Medical Terminology, Patient Access Specialist, Customer Service for Healthcare,
Medical Billing Reimbursement, Medical Terminology
Cuyahoga Community College Cleveland, Ohio Sept. 2009-May. 2010
Sterile Processing & Distribution Certified-5/8/2010
Work Experience
C.M.H.A Cleveland, Ohio 1997-2007
Technician Building Engineer/ Construction Inspector
Proficient in Microsoft Word, Excel, PowerPoint and Access
Expertise in resolving escalated customer service issues
Ability to perform with minimum supervision
Capable of dealing with high stress situations while maintaining a pleasant
disposition
Handle a variety of situations under strict time constraints
Trained, directed and supervised other construction inspectors
Kept accurate records of customer interactions, recording details of inquiries,
complaints, and comments, as well as actions taken
Issued violation notices and stop-work orders, conferring with owners, violators,
and authorities to explain regulations and recommend rectifications
Inspected buildings, wiring, plumbing, electrical circuits, heating systems, and
foundations during and after construction for structural quality, general safety and
conformance to specifications and codes
Reviewed and interpreted plans, blueprints, site layouts, specifications, and
construction methods to ensure compliance to legal requirements and safety
regulations
Maintained daily logs and supplement inspection records
Used survey instruments, metering devices, tape measures, and test equipment,
such as concrete strength measurers, to perform inspection
References Available upon Request
Contact this candidate