Customer Service Engineer

Location:

Gulf Shores, AL, 36542

Posted:

June 01, 2013

Contact this candidate

Resume:

Trent Mitchell

251-***-**** **** HWY ***, Gulf Shores, AL

*****.********@*****.***

CAREER PROFILE

A skilled, consistent and professional information systems specialist with

comprehensive knowledge of maintaining, organizing, implementing and

developing information systems and software for training and supervising

operations. Have extensive experience with vendor management and customer

service in a high tech environment. Focused on workplace safety and

environmental awareness.

PROFESSIONAL STRENGTHS

. In-depth knowledge and understanding of the operations, procedures and

processes of information technology

. Excellent communication and project management skills

. Sound organizational and problem solving skills

. Solid knowledge in Microsoft server and client software and multiple

hardware vendors

. In-depth knowledge of CRM, financial management systems, CAD and

manufacturing

. Superior leadership skills and the ability to work independently

. Extensive training in workplace safety, OSHA regulations and

environmental and cultural protection techniques

EXPERIENCE

Network Engineer

2011-present

PARATECH, LLC (New Orleans based IT consultancy)

. MC252 Oil Spill\ BP Gulf Coast Restoration Organization

o Rapid deployment, maintenance and rapid demobilization of network

infrastructure

o Vendor relations, site surveys, project management, circuit

specification, documentation

o Network design, router and switch configuration

o Wireless backhaul configuration and installation

o Security system VPN configuration and installation

o VOIP configuration and installation

o Radio tower repeater backhaul circuit router configuration

o Video-conferencing configuration and maintenance

o Wireless access point configuration and installation

. Networking, server deployment, security camera configuration and

installation

. Microsoft Exchange 2007/2010 architecture, design, implementation, and

operations experience including architecture optimization and patch

deployment

. Microsoft Windows 2008/2008 R2/2011 Server architecture, design,

implementation, and operations experience including reporting and patch

deployment

. Windows Small Business Server 2008/2011 deployment and support

Sales Engineer

2010-2011

TRAXLER CONSULTING (Houston based IT consultancy)

. Networking, server maintenance, desktop support, web design for small to

mid-size business.

. Microsoft Exchange 2003/2007 architecture, design, implementation, and

operations experience including architecture optimization and patch

deployment

. Microsoft Windows 2000/2003/2008 Server architecture, design,

implementation, and operations experience including reporting and patch

deployment

. Design and Implement Microsoft Exchange & AD solutions including

migrations and optimization

. Windows Small Business Server 2003/2008 deployment and support including

SQL and Exchange

. Sales and Marketing including web, print and radio advertising, social

networking implementation

Owner

2006-2010

MITCHELL COMPUTER CONSULTING (Wisconsin based IT consultancy)

. Networking, server maintenance, desktop support, web design for small

businesses and non-profits.

. Installation of wireless networking, coordinating wiring and telephone

contractors.

. Microsoft Exchange 2003/2007 architecture, design, implementation, and

operations experience including architecture optimization and patch

deployment

. Microsoft Windows 2000/2003/2008 Server architecture, design,

implementation, and operations experience including reporting and patch

deployment

. Design and Implement Microsoft Exchange & AD solutions including

migrations and optimization

. Windows Small Business Server 2003/2008 deployment and support including

SQL and Exchange

. SQL 2005/2008 administration for Blackbaud accounting software,

reporting and queries with Crystal Reports and SQL Management Studio

IT Specialist

2005-2006

SURVIVOR INVESTMENTS (Illinois based holding group focused on healthcare

and staffing services)

. Responsible for installation and maintenance of servers, PCs, printers,

and maintaining routers and internet connection, setting up user

accounts, email accounts and VPN access.

. SQL 2000/2005 administration for eEmpact employment system, Microsoft

Dynamics GP, and MAS90

. Encompassed 3 companies with 8 locations.

Office Manager

2004-2005

NEIGHBORHOOD HOUSING SERVICES OF BELOIT (Local branch of a national non-

profit focused on housing)

. Maintain office files, payroll, benefits, web site, intranet, SBS2003

server.

. Upgrade all systems, including state tax certification software, upgrade

all business systems.

. SQL administration and reporting for NStep tracking software

. Maintain NStep tracking software, use Visio and Project to analyze and

streamline processes.

Senior Technician

2002-2004

PREMIER TECHNOLOGIES (Wisconsin based IT consultancy)

. Design of production systems including CAD workstations,64 bit

workstations and servers

. SBS2000/2003 rollouts, wireless networking technologies, corporate

antivirus and Office deployments, Terminal server setup

. Repairs down to the motherboard level, parts and stock ordering,

technician training and customer service.

Independent Contractor

2001

(American Family Insurance, Land's End, Management Recruiters of Madison)

. Technical lead for a Microsoft Office 2000 rollout and configuration on

11,000 American Family Insurance agency PCs.

. Led pilot projects for management and executive level installations,

including documentation and follow-up.

. Provided training, technical support, and troubleshooting to both end-

users and internally for other crewmembers, wrote procedures and

checklists.

. Responsible for scheduling, installing and configuring Office and

Outlook, migrating email accounts to the Exchange server cluster from

SMTP, utilizing Tivoli tracking software, PC Anywhere remote control

software.

. Successfully completed contracts for several IT departments, supporting

domain changes and help desk support.

Senior Computer Support Technician

1998-2001

TREK BICYCLES (Global leader in the design and manufacture of bicycles and