Resume of Jeff Hutchins

Education Security+ Certified, Some college

Qualifications Secret clearance. Information Technology Professional

Cell 706-***-****

Email abwvpg@r.postjobfree.com

Summary of Qualifications

Jeff Hutchins is an IT professional with extensive experience maintaining

desktop, network, and Mainframe systems. He has demonstrated exceptional

oral and written communication skills as a Trainer and impressive

troubleshooting skills as a technician. He has also displayed excellent

teamwork and leadership skills with over 25 years of supervisory and

management experience. Jeff Hutchins is a quick learner with a diverse IT

knowledge base to draw from.

Relevant Experience

11/12/2012 - Current, Software Engineer

AAC, Inc., Maxwell AFB -Gunter Annex, AL

o Act as liaison to facilitate successful application deployments from

development through the CIE into targeted production environments.

o Employ prior development experience to provide "common sense" solutions

to technical problems.

o Manage logistics for project resources including personnel, equipment,

testing, and education.

o Deliver customized databases, software and training to staff both in

structured and informal settings.

o Assist in the identification of the root cause of development problems.

o Work with CIE staff to resolve connectivity issues, ensure backups are

taken when needed, monitor patching efforts, and identify discrepancies

in PMO documentation to ensure projects are compliant with targeted

production environment regulations.

Relevant Experience

03/08/2010 - 11/27/2012, Service Desk Specialist, Level 2 - (Event Manager)

Information Innovators Inc., Maxwell AFB -Gunter Annex, AL

o Provide Service Desk Support for AFNETOPS.

o Selected for team lead or 'Pit Boss' role supporting a team of 9 (Level 1

and 2) Service Desk Technicians.

o Pulled tickets from Remedy queues and assigned to Technicians to work;

Quality Checked team's tickets

o Helped Team Members resolve problems when needed.

o Chairman for Pit Bosses meetings to discuss/resolve issues and suggest

changes to upper management.

o Promoted to Training Manager on March 14, 2011. Manage seven Trainers

across three shifts.

o Train all new technicians; contractors and military.

o In the absence of the Site Lead and Deputy Site Lead, he is responsible

for the activities of the Call Center Floor and reporting to Air Force

management.

o Manage flow of Remedy tickets between detachments and upper Tier levels

to eliminate Ticket Tennis.

08/10/2009 - 03/05/2010, Sr. Video Support Technician, Intercall

o Connected and monitored Video Conference calls; resolved any issues which

occurred during call.

o Certified all new sites to ensure they could connect to bridge.

o Via phone and email, took information for new

sites/customers/rooms/devices and scheduled calls.

05/21/2009 - 08/08/2009, Fraud Monitor, Ambassador Staffing (Intercall)

o Monitored phone bridges for fraudulent calls and reviewed hourly reports

for fraud activity.

o Terminated confirmed fraud calls; kept logs of all bridges monitored and

all fraudulent activity found.

03/03/2008 - 01/19/2009, Client Relations Manager, TSYS, Columbus, GA

Reason for leaving: Position terminated due to economy.

o Responsible for 4 Customer Service Analysts which supported the needs of

clients.

o Researched to determine cause of problems and recommended solutions to

resolve the problems.

02/2006 - 02/2008, Production Control Supervisor, Colonial Bank,

Montgomery, AL

o Responsible for 6 Operations Analysts and the Enterprise Scheduler.

Provided final approval for all JCL changes going into production and

handled all of the scheduling of batch jobs.

o Worked with the following software applications; Control-M and Control-O

for scheduling of batch jobs, events, special activities, etc., Mobius, a

Report Distribution tool used to create electronic copies of all reports,

and Endeavor Change Manager which housed all JCL, computer programs,

DATALIBS, etc.

03/1985 - 12/2005, Unix Operating Systems Manager, W.C. Bradley Co.,

Columbus, GA

Reason for leaving: Position eliminated. Company moved manufacturing to

China.

Unix Operating Systems Manager (04/99 - 12/05)

o 10/03 - Assigned additional responsibility of managing the non-Unix

(Windows) Server team. This combined all server responsibility under one

manager.

o 04/99 - Promoted to Unix Operating Systems Manager. Managed a team

responsible for the administration of multiple AIX Operating Systems

running in an IBM RS6000/Pseries environment.

o Responsible for budgeting, vendor management, and equipment leases.

o Recommended new equipment, purchased, and ensured it was installed into

production in a timely manner.

o Handled all hardware/software maintenance and leases on all of the RS6000

related equipment.

o Responsible for Disaster Recovery (Business Continuity) for the complete

organization. Backed up all critical business applications (90% Oracle),

ran DR procedures, took tapes offsite, and recovered files and/or system

as required. Was always able to recover any database/application needed.

All critical business databases and applications were backed up using

Tivoli Storage Manager (TSM).

o Converted from an RS6000 SP environment to Pseries without any impact to

the user community.

Computer Operations Manager (02/91 - 04/99)

o Responsible for day-to-day Computer Operations.

o Initiated a Help Desk for the company to report and track problems.

o Started a PC Support team as company converted from CRTs to PCs.

o Successfully converted from a Mainframe environment to Open Systems with

no impact to the business.

o Responsible for the physical, electrical, and environmental changes

required for the new equipment.

o Backed up and recovered files and/or systems as required.

o Worked with Systems Programmer and designed a Disaster Recovery (DR)

process which reduced runtime for batch processing by 12%. This also

made it easier and quicker to recover systems during annual offsite DR

testing.

Computer Operations Supervisor (07/86 - 02/91)

o Acted in a Business Consultant role when problems arose with any

applications.

o Researched and implemented Batch Scheduling (CA-Scheduler) and Report

Scheduling (TRMS) Software.

Lead Computer Operator (03/85 - 07/86)

o Implemented changes reducing the nightly batch processing time by

approximately 30%.

1977 - 1985, Computer Operator - Operations Scheduler, West Point

Pepperell, Valley, AL

o Worked his way up from entry-level Computer Operator to Operations

Scheduler

Software/Tools Experience

o Active Directory/DRA

o Windows Server

o Microsoft Windows Vista, XP, and 7

o Windows Remote Desktop

o Remedy 6.3 and 7.1

o Oracle

o Endeavor Change Manager

o DOS/VSE JCL

o CICS

o Roscoe / Vollie

o Oracle DBs/Applications

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Experience Highlights

o 35 YEARS OF IT EXPERIENCE IN A WIDE-ARRAY OF TECHNICAL ROLES; 18 YEARS

AS A MANAGER

o Experienced with troubleshooting application, hardware, and networking

issues

o Knowledgeable on IT security practices

o Experienced in IBM Mainframes, Mainframe Computer Operations, and AIX

System Administration.

o TRMS

o CA-Scheduler / CA-Dynam/T

o VSAM

o Tivoli Storage Manager (TSM) 5.2

o AIX (v4/v5)

o Unix, Linux

o Control-M /Control-O

o IBM 370/145, 370/158, 4341, 4381

o IBM RS6000-SP and Pseries (P660, P670, and P570)

o IBM Operations Systems: DOS/VSE, OSVS, OSMVS/JES2, AIX (v4 and 5L)

o Unix and Linux Operating Sytems

o TAM (Tivoli Access Manager)

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