Customer Service Sales

Kayla Gomez

**** ****** *** #*** ****: 407-***-****

Maitland, FL 32751 ***********@*****.***

Career Overview

Highly enthusiastic customer service professional with client interface experience & in-

depth knowledge of telesales. (Inbound and outbound calls.)

Personable and responsible Cashier with 4 years experience in the food industry and

hospitality. Solid team player, able to meet goals with upbeat, positive attitude.

Core Strengths

Strong organizational skills Telecommunication skills

Active listening skills Adaptive team player

Seasoned in conflict resolution Opening/closing procedures

Sharp problem solver

Courteous demeanor

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

Front Desk

Remington Inn & Suites Altamonte Springs, FL

Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for checking

in/out guests in a timely manner and guaranteeing high level of customer service.Performed many duties

such as counting cash drawers and checking all equipment for proper functioning & maintaining the

cleanliness of the hotel lobby & breakfast bar.

Customer Service Representative

Team Tech Solutions Altamonte Springs, FL

Conducted outbound calls to dispense diabetes supply kits to Medicare recipients. Developed highly

empathetic client relationships and earned reputation for exceeding sales goals.

Food Prep/Cashier

Crispers Winter Park, FL

Replenished merchandise shelves with items from the stockroom.Organized the store by returning all merchandise to its proper

place.Performed store opening duties, including counting cash drawers and checking all equipment for proper

functioning.Communicated all merchandise needs or issues to appropriate supervisors.Regularly sought opportunities to up sell

and add on additional merchandise.Responsible for ringing up customers in a timely manner and guaranteeing high level of

customer service.Maintained adequate cash supply in cash drawers in multiple checkout stations.

Educational Background

High School Diploma: North Star High School 2010

Orlando, FL

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