Customer Service Sales

Charlotte M King

**** * ****** **, *******, Michigan 48234 phone: 313-***-**** ************@***.***

Summary

Bank Manager with 22 years of banking experience with a vast knowledge of finance, regulatory

requirements and general bank operations. A dedicated team player experienced in overseeing the

development and advancement of branch team members and the day to day operations of a multi - million

dollar branch office. An enthusiastic leader who has lead branch team members in exceeding sales goals

while delivering excellent customer service and improving client retention while growing customer base.

Experience

Home Care Giver

August 2011 to November 2012

Private (Family Member) – Detroit, Michigan

Performed non-medical around the clock services for a recuperating patient such as meal preparation light

housekeeping, shopping, running errands and provided transportation to the doctors and therapy sessions.

Assisted in bathing, dressing, personal grooming, administered medications, and engage patient in physical

exercise when appropriate.

Branch Sales Manager

October 2000 to July 2011

Charter One Bank – Detroit, Michigan

Responsible for the administration and efficient daily operations of a full service branch office including

lending, product sales, customer service, recruiting, performing annual performance reviews, coaching,

motivation, scheduling, customer retention and obtaining branch sales goals. Developing new deposit and

loan business while promoting the products and services of the bank. Responsible for keeping the branch in

compliance with all bank policies and procedures and preparing the branch for internal audits. Responded

to all complex customer complaints and questions.

• Played an instrumental role in the branch exceeding its yearly loan goals by 10 – 15 percent

• Helped the branch to rank number one or two in customer service each month within the region

• Served on Bank’s two week Conversion Team in Albany New York

• Grew customer base a minimum of 10 percent annually

• Trained, coached and developed several team members which lead to their career advancement

Charlotte M King

313-***-**** / Page Two

Assistant Branch Manager

July 1999 to October 2000

Charter One Bank – Detroit, Michigan

Overall responsibility for daily operations, including management of Tellers (including Teller

Manager) and customer service staff of the branch. Provided sales leadership to ensure franchise

growth through personal example and regular monitoring and counseling of team sales results.

Reviewed teller work and scheduled Bankers and Customer Service Representatives to ensure

adequate coverage. Coordinated special events such as Customer Appreciation days.

• Participated in the training of all Michigan & South Eastern Ohio Bankers, Asst Managers and

Managers on new software system

• Assisted the branch to consistently rank number one in the region’s quarterly checking

account contest

• Contributed to branch ranking number one in region by achieving yearly green audits

Financial Service Representative

June 1996 to July 1999

Charter One Bank – Ferndale, Michigan

Engaged current and potential customers to gain an understanding of their unique banking needs.

Established long lasting customer relationships, conducted telephone prospecting, outbound calls, and set

prospect meetings. Demonstrated a deep understanding of products and presented benefits by cross-selling

to existing and new customers. Achieved personal sales goals and actively participated in branch sales and

marketing activities.

Customer Service Representative

October 1989 to June 1996

Charter One Bank – Royal Oak, Michigan

Conducted all credit and debit transactions in compliance with the bank’s policies and procedures,

processed cash advances and cash checks. Kept proper cash supply on hand and prepared daily proof

records while maintaining an acceptable balancing record. Delivered excellent service to all bank

customers. Met teller sales referral goals and actively participated in sales promotions.

Charlotte M King

313-***-**** / Page Three

Sales Associate

August 1987 to June 1990

Gala Hallmark – Southfield, Michigan

Responsible for assisting customers with their purchases, cashiering, cleaning the display items, installing

store fixtures, processing incoming merchandise and maintaining inventory of the greeting cards including

ordering, restocking, straightening and organizing.

Skills

Excellent word processing skills; intermediate proficiency with Microsoft Office skills (Word, Excel,

PowerPoint and Outlook)

Education

Osborn High School Detroit College of Business

High School Diploma Some courses completed

Detroit, Michigan Dearborn, Michigan

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