Customer Service Quality Control

Adam J. Lillie

*******@*****.*** . **** Bending Oaks Drive . Houston, TX 77050 . (832) 850-

0751

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Detail-oriented professional experienced within culturally diverse work

environments, engaging directly to challenges by implementing creative

solutions and opportunities, committed to undertaking the position of being

a valuable asset. Outstanding ability to work within a team and promote a

cohesive unit with positive work ethics in fast paced and demanding,

deadline-driven work environments. Works well independently or in

collaborative environments asking for assistance with confidence when

necessary, possessing a willingness to learn in pursuit of continuous

process improvement. Track record of indentifying redundancies and

maximizing resources to streamline operations. Core competencies include:

. Conflict Resolution

. Customer Service

. Forklift Operations

. Logistics

. Microsoft Office Suite

. Quality Control

. Report Generation and Documenting

. Safety Compliance

. Shipping and Receiving

. Time Management

.

Professional Profile

. Demonstrated ability to perform multiple concurrent responsibilities in

fast-paced settings; strong attention to detail and emphasis on accuracy;

superior time management and organizational abilities.

. Experienced using forklift to pull orders, working in the shipping and

receiving department, picking, packing, and scanning orders using a

palletizer and performing inventory.

. Contributes to the overall success of projects by seeing the bigger

picture and knowing how to break deliverables down into manageable tasks.

. Employs patience and perseverance, adapting to cultural differences to

maximize team contributions.

. High level of interpersonal skills to handle difficult situations as well

as the ability to diffuse interpersonal conflicts effectively.

. Proactive team player equally effective in independent and collaborative

environments.

. Experienced in maintaining compliance with safety policies and

procedures.

Professional Experience

City of Houston - Houston, TX

Mar 2008 - Present

Water Inspector I

. Reporting and controlling water consumption.

. Locating and testing water meters to ensure accurate reports.

. Dig out valves in order to connect and disconnect water services.

. Investigates billing complaints to resolve discrepancies.

FedEx - Houston, TX

Aug 2004 - May 2006

Courier

. Provided courteous and efficient delivery of packages.

. Helped support routes within stations area to meet service times.

. Worked closely with manager to provide strategic plans to enhance

customer satisfaction.

. Ensured that customers received excellent customer service, while

representing the company in a professional manner.

RPM - Pinehurst, TX

Apr 2003 - Dec 2003

Security Officer

. Monitored activity on the property and secured the premises.

. Completed daily reports and hourly activity logs.

Cameron & Barkley (Contract) - Houston, TX

Dec 2001 - Jan 2002

Shipping Clerk

. Operated forklift while pulling orders; shipped orders via UPS.

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