Radiology/Medical Imaging Director/Manager

Blake Neeley, MBA, BS, RT

**** ******** ******

Aberdeen, WA 98520

360-***-**** (c) / 360-***-**** (h)

***********@*****.***

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SUMMARY OF QUALIFICATIONS

Radiology/Imaging Professional possessing the following primary

qualifications:

. 10+ years progressive Radiology/Imaging Services management experience

. Over 30 years of diverse experience working in Radiology and Medical

Imaging

. PACS Administrator experience successfully implementing and managing

a new system effectively creating a film-less environment within the

facility

. MBA educated

. CRA eligible

PROFESSIONAL SKILLS & EXPERIENCE

Asset Resource Management

. Coordinate evaluation, selection, and purchase of needed capital

equipment

. Effectively manage projects to support department goals and strategic

planning

. Establish an ongoing equipment preventive maintenance program to meet

the needs of our customers and maximize the equipment operational

efficiency

. Recommend the acquisition and implementation of new technology

. Manage organizational resources with fiscal responsibility to promote

efficient allocation and utilization

. Develop, implement, and coordinate projects independently and within

the larger healthcare team

. Effectively manage multiple Imaging department projects all resulting

in new and/or improved services for the department, the facility, and

our patients and providers

Human Resource Management

. Manage and mentor Imaging staff and technical students

. Effectively engender trust between management and department staff

. Reward and recognize staff and students for excellent customer service

. Motivate staff and students to deliver high quality customer service

. Establish and maintain cooperative working relationships within the

Imaging department and throughout the facility

. Serve as a role model and demonstrate ongoing engagement leadership

skills

Financial Management

. Develop an operating budget to maximize revenue and minimize expenses

. Conduct long term financial and strategic planning for department

. Align department budget with facility strategic planning and CFO

expectations

. Conduct SWOT analysis to assist in budgeting decision making process

. Conduct product evaluations to determine most cost effective purchases

. Personally oversee the fiscal management of the Imaging department

Operations Management

. Collaboratively work with staff, physicians, managers, and other

hospital departments to provide high quality Imaging services and

develop new service opportunities

. Builds effective working relationships throughout the organization

with managers, administrators, staff, and physicians

Blake Neeley, MBA, BS, RT, page 2

. Oversee and coordinate all administrative, technical, and clerical

operations of a full service Imaging department to ensure service

quality, access, and budgetary goals are achieved

. Actively participate in the production of promotional activities for

the facility and the Imaging department through television and radio

ads promoting department services

. Effectively assess and respond to customer satisfaction survey results

to implement and enhance customer service and meet related

organizational objectives

. Successfully prepare for and pass surveys conducted by the JCAHO, the

Department of Health, and the Department of Radiation Control

Communication and Information Management

. Promote interdepartmental communication to improve customer service

and achieve organizational excellence

. Effectively manage business and patient information to ensure its

integrity, confidentiality, and security and meet HIPAA privacy rules

and regulations

. Maintains confidentiality and protects sensitive data at all times

. Ability to work and communicate effectively with key internal and

external customers using collaboration, negotiation, and analytical

problem solving skills

. Ability to develop and maintain positive interpersonal relationships

throughout the healthcare environment

. Communicates and works effectively with diverse cultures and

populations

PROFESSIONAL WORK EXPERIENCE

GRAYS HARBOR COMMUNITY HOSPITAL, Aberdeen, WA

2004 to 8-2012

Technical Director, Diagnostic Imaging (1-2012 to 8-2012)

Director of Diagnostic Imaging Services (2008 to 1-2012)

Imaging Department PACS Administrator (2006-2008)

Diagnostic Radiology Technician (2004-2006)

. Managed and led a staff of 30-35 imaging department professionals.

. Oversaw the daily operations of a full-service Imaging department in a

manner that promoted efficiency, high productivity, and excellent

quality customer service.

. Provided extensive project management experience developing new and

improved services and overseeing the installation and implementation

of new Imaging equipment, including:

o New OEC C-Arm for vascular surgeon use in Surgery,

o The 1st 64-slice CT scanner in the Grays Harbor area,

o The 1st digital Imaging suite at Grays Harbor Community

Hospital,

o Remodeling of the Nuclear Medicine area and a department

Fluoroscopy suite,

o Two new Siemens Nuclear Medicine cameras,

o New Philips R/F equipment,

o New Ziehm C-Arm for Pain Management services,

o New Pain Management services in Imaging,

o New Philips Interventional/Vascular lab, and

o New PACS electronic imaging system effectively creating a film-

less facility.

Accomplishments:

. As new Director, assumed responsibility for completion of the

implementation of new 64-slice CT scanner; project was completed on

time and on budget and increased available slots by approximately 20%.

Also moved Department to a 24-hour staffing model thus nearly

eliminating the majority of call and overtime in this area of the

department, reducing overtime costs by approximately 40%.

Blake Neeley, MBA, BS, RT, page 3

. The imaging department was drastically behind in the acquisition of up-

to-date/technologically advanced imaging equipment; researched,

selected and oversaw installation of the above-listed equipment which

provided approximately 20% more patient scheduling capacity, met badly

needed patient privacy and patient safety improvements and provided

more services and generated more departmental revenue.

. Brought in nursing services which provided a new service line and

income for the department; this also added to the quality and safety

in the department as the new RN placed 250 PICC lines for patients in

2010 with a 0.00% infection/complication rate.

. Addressed poor patient and staff satisfaction scores in the department

resulting in our overall average increasing from good to very good

with even more patients rating our service as excellent; staff

satisfaction scores increased an average of over 20 points from one

rating period to the next and staff became more engaged and showed

more commitment to providing the highest quality service possible.

. Successfully passed Joint Commission, State Department of Health, and

State Department of Radiation Control Surveys.

. Replaced existing phone system which made the patients, and especially

physicians calling into the department, much happier and voiced their

compliments to hospital administration regarding the changes and the

apparent improvement in the service being provided.

COMMUNITY HEALTH CENTER OF CENTAL WYOMING

2003

Multiphasics Technologist

. Performed hearing tests, eye & vision tests, pulmonary function

testing, 12-lead EKGs, and routine diagnostic radiography exams in

community health center.

WYOMING MEDICAL CENTER

2001-2002

Radiology Department Manager

. Managed Radiology staff of 55-60 staff in 205 bed level II trauma

facility.

. Effectively directed daily operations of full service Radiology

department.

SALT LAKE REGIONAL MEDICAL CENTER

1998-2001

Diagnostic Radiology Department Manager/Team Leader

. Managed Radiology staff of 13-15 in 135 bed level II trauma facility.

. Productively functioned as working manager in a busy Radiology

department.

ACTIVE MEDICAL SERVICES

1996-1998

Technical Manager/Coordinator

. Effectively performed duties of working manager in a mobile x-ray

service.

. Productively managed all technical aspects of x-ray service.

UNIVERSITY OF UTAH HEALTH SCIENCES CENTER

1988-1995

Radiology Department Sectional Supervisor

. Supervised Radiology staff of 7-9 in a section of Radiology department

in a 378 bed level I trauma facility.

EDUCATION, CERTIFICATION, LICENSURE, AND SPECIALTY TRAINING

. Master's degree in Business Administration (MBA), University of

Phoenix

. Bachelor of Science degree in Behavioral Science and Health,

University of Utah

. Certificate in Radiology Technology, University of Utah School of

Radiologic Technology

. Graduate of Leadership Grays Harbor Class of 2010

Blake Neeley, MBA, BS, RT, page 4

. ARRT registered and Washington state licensed Radiology Technologist

o Previously licensed in Utah and Wyoming as a Radiologic

Technologist

. Trained and experienced PACS Administrator

. Special courses and workshop training in the following areas:

o Successful Solutions for Unacceptable Employee Behavior

o Effective Communication in the Workplace

o Communicating Through Challenging Conversations

o Crucial Conversations: Talking the Talk

o Cultural Diversity in the Healthcare Workplace

o Emergency Management, Introduction to Incident Command Systems

o Emergency Management, Applying ICS to Healthcare Organizations

o Emergency Management, An Intro to the National Response

Framework

. Former CPR/BLS Instructor, American Red Cross First Aid Instructor and

Emergency Medical Technician

PROFESSIONAL ORGANIZATIONS, COMMITTEES, TEAM MEMBERSHIPS, SPECIAL

RECOGNITIONS

. Member, AHRA (American Healthcare Radiology Administrators)

. Member, ARRT (American Registry of Radiologic Technologists)

. Cambridge Who's Who Registry of Executives, Professionals, &

Entrepreneurs

. Grays Harbor Community Hospital Standards Team

o Team Chairman, 2010

. Coordinated finalization and implementation of Standards

and Values Gallery to help promote facility adoption of 7

Gold Standards of Performance.

. Coordinated the successful fund raising project for holiday

charity collections to help local food bank during the

Christmas and New Year's Holiday.

. Grays Harbor Community Hospital Workplace Safety Committee

o Committee Chairman, 2008-2009

. Created and implemented Ergonomic Evaluation Team.

. Worked with safety team members to create a video

presentation that could be used at orientation to

demonstrate the proper use of patient transfer equipment.

o Chairman-Elect, 2008

. Grays Harbor Community Hospital Safe Patient Handling and Movement

Team

o Team Leader, 2007

. Instrumental in improving staff and patient safety at GHCH

through adoption of new patient lifting policies and

standardization and purchase of patient lifting equipment.

o Team Member, 2006-2008

. Special Recognitions

o Recognized by Grays Harbor Community Hospital Board of Directors

and Hospital Administration in 2010 and 2011 for team and

committee contributions.

o Recognized by local food bank in 2010 and 2011 for chairing the

hospital's annual holiday charity drive.

o Recognized by the Workplace Safety Team in 2010 for

contributions made to committee during years of service on the

team and while serving in a leadership role and as team chairman

for 3 years.

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