Manager Control
Resume:
C.R.DEEPAK
Pettah
Thiruvananthapuram : 695024
Kerala, India
Land line: 047*-*******
Mobile: 089********, 097********
Email ************@*****.***
Academic Profile
Bachelor of Commerce (1996)-University Of Kerala, India
Subjects Studied: Statistics, Business Organization, Business Management, Auditing,
Accounting etc.
Professional Qualification
Bachelor of Science in Catering Science & Hotel Management (1999)- Bharathiar University,
Coimbatore, India.
Subjects Studied: Housekeeping, Food & Beverage Service, Food Production, Front Office
Operation,Tourism, Hotel Engineering & Maintenance, Human Resource Management, Food
Science, Microbiology & Hygiene etc.
Other Skills
Four months practical training (House Keeping) in one of the K.T.D.C. (Kerala Tourism
Development Corporation) group of Hotels, Mascot Hotel (Five Star Category),
Thiruvananthapuram, Kerala, India.
Good knowledge of English Type writing & familiar with the operation of Office equipments
such as Facsimile, Photocopier, EPABX etc
Computer literate: Able to operate MS Word, Internet-E-Mail.
Qualified Internal Quality Auditor as per I.S.O 9001:2000-ACME (INDIA) Quality
Management Service.
Setting up of newly built three business class hotels. Took part in the certification of three/
four star classification of business class hotel .
Re-classification & I.S.O. 9001:2000-Quality certification of a Three star hotel in Kovalam,
Kerala, India which is a major tourist destination beach in the world.
Professional Experience
July 2000 To Jan 2001
Worked with Hotel Mascot one of the K.T.D.C. group of hotels (five star category),
Thiruvananthapuram, Kerala, as management trainee in housekeeping dept.
Duties Include: General supervision of the daily operation of the Housekeeping Dept, arranging
extra services to tourist groups & V.I.P. guests. Co-operation with other depts of the hotel .
Reporting to the Executive Housekeeper.
May 2001 To March 2002
Worked with the hotel, The Residency Tower (four star category), Thiruvananthapuram, Kerala,
as Housekeeping Senior Supervisor, which is same as Assistant Housekeeper.
Duties Include: To manage & control the day to day functioning of the Housekeeping Dept, Linen-
Stock Room, Housekeeping control desk etc.Allocating duties to the staff, inspecting their work
performance, supervising the floor supervisors & their duties, Co-ordination with other depts
especially Front Office & Banqueting. Reporting to the Executive Housekeeper.
April 2002 To December 2005
Worked withThe Hotel Sea Face (Three Star Category, I.S.O.9001:2000 Quality Certified),
Kovalam, Thiruvananthapuram, Kerala as Executive Housekeeper & Maintenance In charge.
Duties Include: Full in charge of the entire functioning of the Housekeeping Dept, Securities,
Garden & Maintenance Dept of the hotel. Overall supervision, Duties & Control of
Housekeeping Supervisors (floor & public areas), Linen Keeper (Issue of fresh linen & soiled
To the laundry), Control Desk, Florists, Room Boys/Maids etc.Control of Stock-Linen &
Stationary etc. Allocating the Duties & Control of Securities & Gardeners etc.Supervising
the Maintenance Staff-their duties, work and performance as there is no separate dept
for maintenance, which also comes under Housekeeping head.
Reporting to the General Manager.
January 2006 To April 2007
Worked with Hotel Ruby Arena (Three Star Category), Medical College, Thiruvananthapuram,
Kerala as Rooms Divisions Manager.
Duties Include: In charge of the entire functioning of the Housekeeping Dept. Allocating
&Supervising the Duties & Control of Supervisors (Floor & Public Area), Linen Keeper, Control
Desk, Florists, Room Boys/Maids, Laundry etc.Reports to theGeneral Manager.
May 2007 To January 2011
Worked with Hotel Horizon(Three Star Category),Thiruvananthapuram, Kerala,India as Executive
HouseKeeper
Duties Include: Incharge of the entire functioning of the Housekeeping Dept. Allocating&
Supervising the Duties & Control of Supervisors (Floor & Public Area), Linen Keeper, Control Desk,
Florists, Room Boys/Maids, Laundry etc. Receiving VIP guests,group arrivals,deals guests
complaints,interact with guest etc.
Reports to the Managing Director.
Feb2011 To March2012
Worked with Biverah Hotel & Suites, Kumarapuram, Trivandrum(Three star Classified) as
Executive House Keeper.
Duties include: Complete In charge of the entire control of the housekeeping dept.
Reports to the Residing Managing Director.
Create & administer a proactive approach in managing the Guest Relation, Exhibiting Warmth,
Hospitality & Ambience of highest standards in service and presentation. Thorough and ideal
cooperation with all other departments for the smooth functioning of the Hotel & their by providing
the guests with Quality Facilities, Service and ambience for a memorable stay and dining experience.
Personal Details
Date of Birth : 14-April-1976
Sex : Male
Nationality : Indian
Marital Status : Married
Physique : Sound health, Weight 65 kg, Height 175 cm
Passport No : H 1068000
Languages Known
SPEAK : ENGLISH, HINDI, MALAYALAM, TAMIL, FRENCH
READ : ENGLISH, HINDI, MALAYALAM, FRENCH
WRITE : ENGLISH, HINDI, MALAYALAM, FRENCH
C. R. Deepak
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