Customer Service Administrative Assistant
Resume:
Evelyn Torres
Florence, Tx *****
Email: **********@*****.***
Objective: The ideal job would be one that uses my management degree and my
graduate-school acquired business knowledge in a team-oriented
atmosphere, allowing me to assume increasing responsibilities
and play a leadership role.
Experience
Texas Heat Treating
May 2011- Nov. 26, 2012
Shipping Receiving
Round Rock, Texas
Maintenance Liaison
In charge of office services such as purchasing,
canvassing, records control, general
services, office maintenance and other administrative
activities; exercises
independent judgment in the resolution of
administrative problems.
Maintain records of all outgoing and incoming
shipments from and to the
warehouse.
Prepare shipping documents along with the correct
mailing labels and ensure that all
orders and withdrawal requests from the warehouse are
correctly fulfilled.
Consolidate shipping orders.
Reconcile waybill, bill of lading with bill of materials
and actual shipment arrivals.
Ensure that the goods delivered to the warehouse are in
accordance with approved
orders and the associated bill of lading or invoice.
Perform the unpacking of consolidated shipment
deliveries and distribute contents to
the right warehouse bin location.
Accomplish daily goods movement flow
Maintain the automated inventory management system to
ensure that actual physical
inventory matches the database.
Makes sure all tractors have their paperwork before
leaving.
Data entry for each job/order, review purchase order for
feasibility,
select process according to purchase order requirements
and/or Industry,
standards verify that process will obtain required
properties and satisfy
purchase order requirements, maintains documentation of
jobs while in
process, contact customers if there are problems with the
purchase order
sent, expedite orders, establish target dates for orders,
maintain and
expedite rush orders, maintain rush list, enter new process
masters,
change existing process masters due to revisions, and
correct mistakes in
existing process masters.
Workforce Solutions
July 2009 - March 2011
Business Consultant
Waco, Texas
Professional experience with employment/recruiting &
staffing
Handles Business/Employment Service activities in the
Workforce Solutions Heart of
Texas system
Conducts work in and outside the Center to gather and
evaluate information and develop a
plan to meet employers' needs
Provides information on Workforce system and markets
services available
Explores other potential services to meet employer
needs
Takes job orders and facilitates connection with
Workforce Center staff to fully handle
requests
Maintains current and accurate employer contact
information while utilizing employer job
matching databases/systems.
Customer Service Specialist
Austin, Texas
Assists job seekers to fill job vacancies with
individuals who possess the necessary
skills and experience for the job.
Accepts and processes WorkinTexas applications ensuring
completeness and quality.
Provided technical assistance in using WIT to obtain
optimum results.
Refered applicants to suitable employment.
Assisted applicants in developing quality WorkinTexas
(WIT) applications for
employment, by securing and recording information
reflecting work qualifications
based on experience, training, skills, abilities, and
other factors relevant to the proper
selection for referral to suitable job openings.
Matched applicant's qualifications to requirements on
employers job orders.
Interacts simultaneously with clients and a computer
system to capture record and
access information.
Refers clients to jobs based on employers requirements.
Manitex
May 2008 - September 2008
Administrative Assistant
Georgetown, Texas
Strong Admin skills, highly organized, and able to
work independently
Computer skills: word processing and desktop
publishing
Work easily with other people.
Invoicing
Entered sales orders
Created documents for driver
Projects as assigned
Created Bill of Lading
Created Foreign paperwork
Edited Sales orders
Sent out literature
Entered orders into ship log
Metal Coatings
April 2007- October 2007
AP/AR Clerk
Houston, Texas
Verified and completed payable and receivable
transactions
Resolved discrepancies
Reconciled statements and transactions
Investigated documentation
Compiled and sorted documents
Verified and posted details of business transactions
Computing and recording charges, refunds, freight
charges
Reconciled bank statements
Write ups/sales order entry
Accounts Receivables
Established new accounts
Entered cash receipts
Processed credit card payments
BTEC Turbines
February 2007-March 2007 (Temp)
Administrative Assistant to Director of Engineering
Houston, Texas
Responsible for organizing and tracking multiple complex
projects
Scheduled and followed up on appointments and meetings
Organized small company events from start to completion
Made travel arrangements
Prepared expense reports
Worked with database and presentations
Working knowledge of spreadsheets and word processing
software
Utilized Web-based technical research
Communicated with vendors, clients, and employees by
telephone, email, and letters
HEB
Cashier and Event Specialist
Setup and breakdown of demonstration event
Stood for a minimum of eight hours
Ability to push cart from storage area to event
execution area
Purchase products and demonstration supplies
Execute demonstrations on scheduled date and time;
prepare food, conduct sampling, engage
audience,
Promote and educate consumers on products
Clean equipment and demonstration areas after use
Build strong relationships with store managers and
store customers
Reported event success daily
Knowledge base of product and program scheduled to
execute
Assembly and disassembling materials used in events.
Follow all food safety requirements and regulations
Receive payment by cash, check, credit cards, vouchers,
or automatic debits. Issue receipts,
refunds, credits, or change due to customers. Greet
customers entering establishments.
Maintain clean and orderly checkout areas. Establish or
identify prices of goods, services or
admission, and tabulate bills using cash register. Issue
trading stamps, and redeem food stamps
and coupons. Resolve customer complaints. Answer
customers' questions, and provide on
procedures or policies. Weigh items sold by weight in
order to determine prices. Sell tickets
and other items to customers. Bag, box, wrap, or gift-
wrap merchandise, and prepare packages
for shipment.
MBS
January 2006-December 2006
Administrative Assistant
Houston, Texas
Highly organized
Able to work independently
Strong secretarial skills
Computer skills: word processing and desktop
publishing
Good writing and analytical skills
Talked to clients or discuss problems with other
staff members
Worked easy with other people.
Responsible for processing material purchasing
Made ready shipments for all out of town jobs
Responsible for all incoming telephone contact with
clients
Job cost take-off
Inventory control
Troubleshooting
Williams Insulation July 2004-October 2005
Customer Service Representative
Austin, Texas
Prospected new customers to generate qualified
leads by phone, email and direct mail
Identified and reach key decision makers and
develop positive relationships with potential
clients
Driven to succeed as an individual and as a member
of a team
Answered phone bids
Assisted 6 salespersons
Customer service
Managed supply inventory
Final approval of all invoices before being mailed
out
Responsible for all Purchase Orders
Edward Jones Investment July 1996-
February 2004
Senior Branch Office Administrator
Austin, Texas
Supported senior executive
Supervised other administrative staff
Possessed advanced computer skills
Ability to train others on system usage
Through my people skills kept clients from
leaving for other firms
Increased the Investment Representatives client
list.
Successfully helped get a mentor system
implemented in the Austin region
was a mentor myself for 4 years
Helped train new Investment Representatives
through this same system.
Planned and executed seminars from conception to
completion.
Supervised 3 people and trained all new
employees.
Farmers Insurance March 1985-
September 1994
Claims Accounting Clerk
Austin, Texas
Verified and completed payable and receivable
transactions
Resolved discrepancies
Reconciled statements and transactions
Investigated documentation which included any
combination of the following:
calculating, posting, and verifying duties to
obtain financial data for use in
maintaining accounting records
Compiling and sorting documents, such as
invoices and checks, substantiating business
transactions
Verified and posted details of business
transactions
Computed and recorded charges and refunds
Reconciled bank statements
Trained other staff
Responsible for validating claims made by
customers
Calculated and established reserve amounts
Researched and made sure claims were correct
Education Park College, 1993
Bachelor of Business Administration in Management
University of Phoenix, 2006
Masters of Business Administration
National Dean's List
Skills General: Data entry, Fax, Copier, Adding machine, E-mail,
Electronic intercom, 50wpm Computer, 40wpm typewriter
Software: Working knowledge of Microsoft Office, MS Word, Broker Allied,
Quickbooks, MS Outlook, Great Plains, Windows 98 & XP, Microsoft
PowerPoint, WorkinTexas, and Excel
Outside Leadership Role: Girl Scouts- Troop leader, cookie coordinator,
neighborhood cookie coordinator, neighborhood delegate to counsel, and
neighborhood unit director.
Contact this candidate