Human Resources Customer Service

Regana Davis, SPHR

**** ******* ******* **** *** 124 PMB 182 Edwards, 81632 970-***-****

abwtwu@r.postjobfree.com

HUMAN RESOURCES / COMPENSATION/BENEFITS/OPERATIONS MANAGER

Benefits & Compensation / Reporting and Analysis / Business Research

Innovative, results driven HR professional with 13 years of experience in managing and pioneering change in

employee compensation and benefits. Proven history of partnering with management, stakeholders, and

consultants to improve communications, working relationships and organizational change. Comprehensive

management experience in the public and private sectors, with a strong background in project management,

strategic planning / analysis, policy & procedure development, and process improvement focusing on the

strategic role of HR. Proven abilities in utilizing spreadsheet modeling, numerical and business analysis,

workflow charting, and task / data analysis to guide organizational change and improvement, management

reporting.

Core Skills

Benefits Management • Management Reporting • Regulatory Compliance • Payroll

Vendor Management • Job Classifications • Compensation Strategies • Customer Service

Complex Project Management • Proposal Development • Contract Negotiations

Team Leadership • Process Improvements • HIPAA Compliance • Research & Analysis

Career History

VAIL VALLEY MEDICAL CENTER 7/2011

current

Compensation and Benefits Manager

Act as facility expert in compensation and benefits. Conduct employee meetings to inform of new and

changed benefits. Update and correct compensation structure. Research and validate market matches. Act

as generalist within the organization and advise managers and directors on all facets of Human Resources.

Collaborate with executive team on Human Resources strategy.

● Configure benefits plans in Kronos HRIS

● Spearhead Kronos configuration/relaunch with new job, position, and pay grades, with reconfigured

system and functional trees.

● Implement online enrollment for benefits open enrollment and life events.

● Audit and correct employee demographic information to enable electronic date transfers of

eligibility.

● Create reports and data sets from Kronos SQL database using Microsoft Access.

● Improve internal HR processes using LEAN methodology.

● Implement online performance review process.

REGIONAL WEST MEDICAL CENTER, Scottsbluff, NE 2/2010 – 6/2011

Compensation and Benefits Manager

Oversee all facets of payroll, compensation and benefits for an 1800 employee organization. Work closely

with employees to guide them in selecting appropriate benefits and ensuring accurate processing of

enrollments, changes and payroll. Analyze and recommend modifications of salary and benefit structures to

remain competitive.

● Institute controls such as payroll cutoff procedures.

● Ensure compliance with all federal, state and local regulatory guidelines, including HIPAA.

● Manage the 401(k) and Cash balance defined benefits pension plan (frozen).

● Prepare informative benefits explanations and materials to assist employees at orientation and

annual open enrollment.

● Spearheaded a major job description overhaul projects in conjunction with outside consultants.

● Manage reporting, create metrics, streamline processes, and automate compensation

STATE OF WYOMING, HUMAN RESOURCES DIVISION, Cheyenne, WY 9/2003 1/2010

Senior HR Consultant, 2009 2010

HR Consultant II, 2005–2009

HR Specialist, 2003 2004

Directed a comprehensive portfolio of benefits offerings, including a $125 million self funded health

insurance plan, including medical, Rx, dental, life insurance, FSA and voluntary short and long term

disability programs, covering 25,000+ state employees and retirees. Played a key role in Human Resources

policy changes and process enhancements.

● Analyzed compensation issues and made recommendations on pay structure adjustments and job re

classifications.

● Eliminated hundreds of thousands of dollars in claims overpayments by designing and implementing a

premium audit system that identified and removed 700+ ineligible persons from the membership rolls.

● Implemented HIPAA compliant technical and physical security measures, including policies/procedures for

securing data and restricting access to information following employee terminations / departures.

● Slashed weekly claims processing time by 20 hours and increased productivity by implementing upgrades to

the FSA claims processing system allowing for remaining balance notification.

● Saved $38,000 monthly by creating an in house, HIPAA compliant COBRA administration system. Updated

to accommodate ARRA mandates.

● Developed / implemented a contact / complaint tracking system. Logged phone calls, emails, response times,

and internal accountability, and improved consistency of communication and credibility.

City of Laramie, Laramie, WY 1/2001 8/2003

Management Analyst, Planning Department

Played a key role in a Comprehensive Planning Process by researching, analyzing and presenting

demographic data and other special reports to support well planned report. Reviewed and processed

planning applications and advised City Council and Planning Commission on current planning projects.

Supervised clerical staff and interns.

● Served as Acting Planning Manager for 6 months. Kept comprehensive planning cycle on track, including

ongoing facilitation of community input groups.

● Established a Development Review Committee to facilitate weekly communication among city departments,

accelerate approvals, and foster positive working relationships.

● Authored and secured a minimum of $25,000 in grant money for a city housing study.

Anthem Blue Cross and Blue Shield, Denver, CO 7/1998 9/2000

Business Systems Analyst II, 1998–2000

Provider Relations Representative, 1998

Quickly promoted to analyze call center workflows to enhance the customer service function. Ensured

alignment of metrics, standards, practices, and procedures following the acquisition of BCBS by Anthem.

Special emphasis on cross functional process improvement participation as subject matter expert or business

representative.

● Led development, implementation and training of a successful Y2K contingency/recovery plan.

● Restructured electronic workflows to avoid lost and aging (paperless) documents and eliminate unnecessary

queues. Instituted performance metrics that scanned and indexed documents for accountability.

Education

Executive MBA, 2009 (GPA: 3.9/4.0)

Bachelor of Science (BS) in Business Administration, 2005

University of Wyoming, Laramie, WY

Certifications

Senior Professional in Human Resources (SPHR)

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