Customer Service Sales Representative

Carla Goodsell

**** ***** ***** **., *****, Ne

605-***-****, *********@*******.***

EDUCATION

University of Nebraska at Omaha

Bachelor of Science in Business Administration - May 2013

Major: Accounting

GPA: 3.24

Federal University of Paran, Curitiba, PR - Brazil

Bachelor of Science in Agriculture - December 2006

Major: Forest Engineering

GPA: 3.11

Study Abroad, Universidad de Talca, Chile March - December 2004

LANGUAGE SKILLS & COMPUTER SKILLS

. Fluent in English, Portuguese, and Spanish

. Microsoft Suite - SQL - ARMS - RSP - Lotus Notes

PROFESSIONAL EXPERIENCE

Union Pacific Railroad, Omaha, NE - November 2011 - May 2013

Position: Revenue Accounting Intern

. Resolved more than $3 million in revenue empty dispute issues

concerning aged accounts receivables

. Established a weekly process to identify specific receivables in the

system and efficiently no charged more than $1.4 million over a year

. Managed and collected more than $50,000 in freight bills returned as

uncollectable by third party agency over two months

. Designed a user-friendly internal flow chart to improve revenue empty

dispute analyze processes

. Developed "Best Practices" manual for revenue empty disputes and

accounting customer coding

. Prepared and presented analysis, interpretations, and offered

solutions to process improvement for revenue empty to upper management

Carlson Hotel, Omaha, NE - June 2011 - November 2011

Position: Bilingual Sales Representative (part-time)

. Enrolled more than 300 guests in the Carlson Hotels loyalty program

. Persuaded and successfully converted 60% of the customers to make

their reservations with Carlson Hotel

. Provided exceptional customer service and made guests aware of

exciting hotel promotions

Woodgrain Millwork, Fazenda Rio Grande, PR - Brazil - February -

November 2007

Position: Production, Planning, and Control Assistant (full-time)

. Scheduled production, controlled inventory and coordinated materials

. Monitored and audited four production lines

. Managed Framework Kamban

. Developed production projects of MDF frames for process improvement

HONORS, AWARDS, & COMMUNITY INVOLVEMENT

. Achieved Dean's list for three semesters

. Awarded for surpassing exportation goals due to solid teamwork,

planning, and analyses

. Volunteered at Habitat for Humanity Builders Blitz

. Volunteered for Family Day at UP's Home Plate

. Participated in UP's Employee Networking Bilingual Program

. Engaged in mentoring Girl Scouts - Park Clean Up at Brownell - Talbot

School

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