Customer Service High School

Idonya Rentz

*** ****** ******

Maitland, *****, Florida, US

Mobile Phone: 407-***-****

E-mail: ********@*****.***

OBJECTIVE: To work in a position in which I would be able to expand

my customer service skills. I have plans to further my knowledge and experience in the customer service field in order to assist others.

WORK EXPERIENCE

Customer Service Representative

April 2012 - February 2013

Connextions, Inc. Orlando, FL

Medicare Advantage Plans

Duties:

1. Take incoming calls of about 50-65 calls per day

2. Educate seniors about their prescription drug, medical, and hospital insurance.

3. Research billing inquiries.

4. Research medication copay inquiries.

5. Research medical claims, copays and coinsurances.

6. Update personal information on a members account.

7. Advise members of which medications will be covered under their plan.

8. Advised members of medical procedures covered under her plan.

9. Provide quick and efficient answers to members.

10. Type at least 40 WPM.

11. Efficient in Microsoft Word, Excel and Outlook

12. Worked with Express scripts and retail pharmacies to solve any problems with processing drug claims.

13. Experience using 11 different systems(etc. Compass, Medisys,Facets, WCF, Regulus, and CIRS)

14. Use HIPPA to verify all of our members.

Receptionist

May 2011- March 2012

Dior’s Tea and Spa

Duties:

1. Greet customers at the door.

2. Work the cash register.

3. Answer any incoming phone calls.

4. Serve tea to customers.

5. Schedule shifts

6. Light cleaning

7. Type 40 WPM

8. Salon promoting

Voice Repair Specialist

March 2013- Present

CenturyLink contracted by Manpower

Duties

1. Assisting CenturyLink home phone customers get their phone lines repaired

1. Proficient in Microsoft Office

1. Type 42 WPM

1. Place tickets into system for repair

1. Provide amazing customer service

1. Walk customers through trouble shooting steps

1. Assist customers with proper escalation

EDUCATION

Valencia Community College Orlando, FL

January 2012 –Current

Currently Pursuing an A.S degree in Accounting at Valencia Community College

And then a B.S. at Rollins College majoring in accounting

High School Diploma

August 2006 - June 2010

Edgewater high school Orlando, FL

Graduated high school with a GPA of 3.23

ADDITIONAL SKILLS

Florida Ready to Work: Gold seal certified as of may 2010

Contact this candidate