Customer Service Manager

Ivonne Montes

**** ******* ***** *******, ** ****5 ******.******@*****.***

407-***-**** phone

CAREER PROFILE

Fully Bilingual: English and Spanish Strong leadership skills, Experience in staff management and supervision, Proven

ability to motivate employees to achieve optimal performance levels, Recognized for leadership qualities, Excellent oral

and written communications skills, Intuitive relationship, Management skills, Interpersonal skills, Organizational and

Analytical skills, Customer Service Orientated, Project Management, Creative, Integrity, Flexibility, Problem Solving,

Achievement and Results Oriented, Writer.

PROFESSIONAL & VOLUNTEER EXPERIENCE

Certified Tax Preparer - America Tax Services, Orlando, FL 01/2013-04/2013

Public Relation Speaker, Housing and Neighborhood Development 04/2009-04/2012

Services of Central Florida

Costumer Services- Universal Insurance Services, Orlando, FL 09/2007-05/2012

Office Manager - Fed USA, Orlando, FL 06/1999- 09/2007

Singer & Volunteer /Calvary Church, Orlando, FL 01/2000-12/2011

Translator from English to Spanish to adult communities 01/1999-Present

EDUCATION

Recinto Universitario de Mayaguez, Mayaguez PR. Bachelor in Medical Technology. (1984-1985)

Interamericana University, Ponce PR. Bachelor in Medical Technology. (1985-1986)

CERTIFICATION

1984– Certification of Distribution and Marketing. Yauco Vocational School, Yauco, PR

PROFESIONAL AFFILIATIONS

2012-Chatter Buzz Social Networking Company, Orlando, Florida

1985- Singer from the Chorus of the University of Mayaguez, Puerto Rico

COMPUTER SKILLS

Microsoft Office: Word, Excel, and Power Point, Access, Notes, Internet, Social Media

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