Customer Service Sales

Jesus A. Martir

** *. ******* **

Orlando FL, ***09

Cell: 407-***-****

Home: 407-***-****

***********@*****.***

Objective

To obtain a career in a job position where I will strengthen my current abilities and bring a

“whatever it takes” attitude to the table and excel beyond my limits in productivity, efficiency,

teamwork and safety.

Skills

I Speak English and Spanish.

Accurate, Efficient, and detail oriented.

Strong communication

Great customer service

Always determined to complete tasks 100%

Forklift experience but not certified

Work Experience

Ivy.H.Smith

Foreman- 6/2010-6/2012

Ivy H Smith is a sub -contractor for At&t underground facilities. I was a Foreman of my own

crew for almost 2 years and I was a regular laborer as well. My Job consisted of driving to my

jobs (several a day.) where I did several different procedures some include placing new AT&T

phone or fiber cables via back-hoe or hand- digging, rodding customer conduits, placing new

conduit, And for a long time I was an emergency pit digger. My other duty was, clossing

finished pits and excavations, replace the sod and restore site back to condition it was before the

excavation. Being a laborer also had a another big responsibility and it was to be a utility

spotter for back hoe excavations, or even on my own excavations. I had to probe and locate

utilities by spot digging to make sure all utilities are out of harm’s way during an excavation. I

used to easily work 12+ hour shifts daily during these excavations outside in extreme conditions.

My job also requires me to operate within O.S.H.A standards as far as trench and excavation

safety goes. Because the job requires travel, company vehicles are provided and used to reach

work-site. Great customer service and team work was needed to keep our client at&t happy so

that they could keep their clients satisfied as well. In totality working this job has given me vast

amounts of knowledge and experience in the underground utility industry as well as my

knowledge of the area geographically.

Mastec

Foreman- 9/2008-6/2010

Mastec is also another At&t Subcontractor. It is the same kind of work, but a different company.

Mastec lost its contract as Att's master subcontractor when Ivy Smith was awarded with the bid

in the Orlando region. When this took place Ivy H smith hired some people from Mastec. I was a

part of Mastec’s crew hired on board.

Temple Inland/International Paper

1st helper- 6/2006-05/2008

Temple Inland/ International paper is a Box and tray warehouse. My job was to I operated a

machine called a Ward Die-cutter that makes trays and boxes for several different customer

accounts, like Coca cola, Papa johns and Kraft foods. As operator my job was to calibrate the

machine to the exact specifications to then run the machine at certain speed while as well doing

periodic quality checks every 15 minutes I also did time as a stacker. That job consisted of

stacking perfect bales or pallets on a stack-assist. In this position I also monitored quality

vigilantly making sure product matched customer specifications. As a stacker, it was company

policy to be the “last line of "defense” of running a bad order and catching any defected product

before it reached our clients. In my time at this job I also worked in shipping, staging orders and

filling outgoing trucks as well .I also learned the basics of operating a fork lift but I am not

certified, and I learned how to use a pallet jack.

Burlington coat Factory

Sales associate 10/2005- 5/2006

At Burlington Coat Factory, I was a sales associate for the shoe department. My main

Responsibility was to help the customers any way possible. I listened carefully to what my client

said he or she was looking for and then I would find them the shoe their looking for based on

what they told me. I learned at this job knowing my merchandise goes hand and hand with great

customer service. Outside of giving assisting the customers we were required to maintain the

department stocked properly, cleaned and maintained.

Education

International Academy of design and technology 2005-2006

Cypress Creek High School 2000-2004

References available upon request

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