Manager Customer Service

Joel Carlos Aponte

Phone: 352-***-****

E-mail: **************@*****.***

EDUCATION

High School Diploma (2007) - East Ridge High School

MidTech Florida College to pursue AA degree

Diploma(2012)- Graduated from The Florida Institute of Recording, Sound and Technology

Went to U.T.I for 5 months

Currently studying 3D Animation at Orlando Tech

SKILLS AND ATTRIBUTES

• Experienced with guest relations and can handle working under pressure

• Experienced with cash handling responsibilities

• Detailed oriented and organized with good written and verbal communication skills

• Creative and artistically inclined

• Cooperative team member and good multi-task worker

• Bilingual - English/Spanish

Also have experience in set up sound equipment.

Have experience in studio work.

I know what is required to make a successful show.

Have Artistic Abilities and knowledge with photoshop, Cinema 4d, protools, Microsoft word and more.

Grew up in the mechanic Industry

Love cars, I have great knowledge in auto parts, and mechanic work.

With a dream to be a pro car drifter

WORK EXPERIENCE

Summer Bay Resort Call Center-Clermont Fl,34714-2/2012-current

Manager-Windell

Responsible for In-bound and out-bound calls.

Timeshare experience.

Make reservations for customers.

Also Up-grade there package deals.

T.O part time.

Customer Service at Teleperformance Call Center Ground - Orlando, FL 32819 01/2011-4/2011

Manager - Ron

• Responspible for assistanting customers about there account or bill

• Giving customers Techincal Support on there isuses with there celluar device

• Assistanting the customer in choosing the proper device for upgrade

• Helping customer in every way poissible

Cargo Crew for FedEx Ground - Orlando, FL 32819 10/2008-3/2009

Manager - Sunshine

• Responsible for loading and unloading of cargo trucks

• Followed proper serial code scanning procedures

Front Desk Attendant at Homewood Suites by Hilton - Orlando, FL 32819 10/2007-3/2008

Manager - Arlean Branch

• Customer service and guest relations

• Phone reservations and clerical duties

• Check-in/check-out guests

Ride Attendant at Funspot- Kissimmee, FL 34747 5/2007-9/2007

Manager - John

• Responsible in delivering a positive and fun experience through guest relations

• Secured and seated guests on amusement park attractions

• Responsible for the maintenance and supervision of Go-Karts

Ride Attendant at Go-Kart Racetrack - Kissimmee, FL 34747 6/2005 - 3/2007

Manager - Mike Slattery

• Delivered an enjoyable guest experience

• Secured and seated guests in Go-Kart track vehicles

• Responsible for the maintenance and supervision of Go-Karts

• Sustained proper cleanliness area protocol in both track and mini-golf areas

Busser/Food Runner at Houlihan’s Restaurant - Kissimmee, FL 34747 9/2004 - 5/2005

Manager - Eddie

• Attended to guests immediate needs when necessary

• Responsible for delivering food to guests

• Bused and cleaned dining area

Food Runner at Disney World’s Cosmic Ray’s Restaurant - Orlando, FL 32830 3/2004 - 9/2004

Trainer - Gerald V Buren

• Received “Certificate of Recognition” for successful completion of Disney Development Operations

• Assigned the duty of handling and assembling meals

• Responsible for delivering food to guests

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