Customer Service Representative
Resume:
Valika Stevens
Altamonte Springs, FL 32701
*************@*******.***
Objective
To obtain a position as a Customer Service Representative.
Abilities
7+ years of customer service
Excellent written and verbal communication skills
Extremely productive in a high volume, high stress, environment
Self starter with a can do attitude
Employment History
July 2006 – November 2012, U-Haul, Orlando, FL
Reservation Manager
Direct incoming U-Haul equipment to dealerships and moving centers to fill every confirmed reservation. Assist in controlling rental equipment inventories within the assigned marketing company geographic area to balance customer requirements with rental equipment supply. Monitor current competitor rates and maintain inventory records. Update, review and audit reports which indicate equipment inventory levels, etc.
September 2005 – May 2006, DHL, Lake Mary, FL
Customer Service Representative
Answered inbound calls in support of customer needs while trying to track mail. Also worked in the mail room doing various tasks.
July 2004 – August 2005, Disney Vacation Center, Celebration, FL
Customer Service Representative/ Office Assistant
Answered inbound calls in support of customer needs. Did various filing and data work.
January 2002 - March 2003, Sweet Serenity Group Home, Orlando, FL
Director Care Provider
Assisted with ADL'S Administered medications, Documented daily/monthly on clients
Education
High School Diploma
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