Valika Stevens

*** ******* **. *** *

Altamonte Springs, FL 32701

407-***-****

abwtdg@r.postjobfree.com

Objective

To obtain a position as a Customer Service Representative.

Abilities

7+ years of customer service

Excellent written and verbal communication skills

Extremely productive in a high volume, high stress, environment

Self starter with a can do attitude

Employment History

July 2006 – November 2012, U-Haul, Orlando, FL

Reservation Manager

Direct incoming U-Haul equipment to dealerships and moving centers to fill every confirmed reservation. Assist in controlling rental equipment inventories within the assigned marketing company geographic area to balance customer requirements with rental equipment supply. Monitor current competitor rates and maintain inventory records. Update, review and audit reports which indicate equipment inventory levels, etc.

September 2005 – May 2006, DHL, Lake Mary, FL

Customer Service Representative

Answered inbound calls in support of customer needs while trying to track mail. Also worked in the mail room doing various tasks.

July 2004 – August 2005, Disney Vacation Center, Celebration, FL

Customer Service Representative/ Office Assistant

Answered inbound calls in support of customer needs. Did various filing and data work.

January 2002 - March 2003, Sweet Serenity Group Home, Orlando, FL

Director Care Provider

Assisted with ADL'S Administered medications, Documented daily/monthly on clients

Education

High School Diploma

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