Customer Service High School
Resume:
Martha Moreno
***** ***** ***** **** *******, Fl 33584
**************@*******.***
Objective
Looking to broaden my knowledge base and expand my skill set in a
challenging position that encourages self-motivated activity. I am a
self-starting, dependable, honest person that adapts well to change and
has the ability to learn, comprehend and apply new skills quickly.
Work Experience
Diamond Transportation (Operations Manager/Supervisor)
04/2007-04/2013
Managed multiple customer accounts (McKesson, Amerisource Bergen,
Publix, Walgreens). Ensured on-time deliveries through
live devices. Handled hiring packages. (background check, drug test,
DMV report). Responsible for hands on training of all new employees.
Created manifests, routes and coordinated the logistics necessary to
satisfy our customers.
Velocity Express (Dispatcher)
04/2004- 04/2007
Provided co-workers with the necessary manifests, reports, and
customer/package detail. Reviewed dispatch documents, determined
billing cost for deliveries, confirmed all orders were delivered
accurately, communicated with delivery personal and customer support
staff. Made follow-up calls to customer to ensure delivery services
were satisfactory, responsible for emailing any updates or changes,
handled customer service telephone inquiries.
Chris Kim Gloria Jeans (customer service)
09/2003-03/2004
Performed customer services duties, such as taking care of customer
inquiries, ensuring bills were kept up to date. Responsible to
maintain company inventory via physical vs. systemic audit.
Embassy of Colombia in El Salvador - (Secretary)
08/2002-08/2003
Provided procedure to clients regarding international foreign policies
for obtaining a USA Visa. Handled various applications while
supporting the embassy staff. Serviced customers by checking and
reporting status of money transfers from other countries.
Education
2005-2011 Hillsborough Community College-Business Administration
2003-2004 C.N.A (Certified Nursing Assistant)
2001-2003 Wharton High School 2 years (High School Diploma)
2000-2001 Sena "Computer Skills" (Microsoft Office)
1998-1999 San Mateo "Customer Service and Marketing"
Skills:
Bilingual - Fluent in Spanish and English
Typing 40wpm
Specialized training in social services and customer services
Administrative support skills
. Microsoft Office applications (Word, Excel)
. Data Track
. Internet/Map directory program specially devised for deliveries and
drivers
References Available Upon Request
Contact this candidate