Customer Service High School

Location:

Posted:

May 31, 2013

ANGELICA MARIA CURIEL

Cranston, RI 02905

Email: ************@*****.***

Qualifications Summary

• Extensive knowledge of principles and processes for providing customer and personal services, including

customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Bilingual

• Very attentive, giving full attention to customers, taking time to understand the points being made, asking

questions as appropriate, and conveying empathy

• Outstanding communication and interpersonal skills

Education

• Dorcas international institute of Rhode Island

Hospitality program 1/13-present

• Community college of RI

General studies 1/10-5/10

• Central High School,Providence, Rhode Island 8/06-6/12

Work Experience

Pass Worker: United Cerebral Palsy or RI, Pawtucket, RI 3/12-present

• Supporting programs and equipment that promote the cognitive and social growth of children with disabilities

• Promoting the social, economic and political citizenship of children with disabilities

• Assist families in identifying their needs

Pass Worker: SevenHills Foundation/Woonsocket, RI 1/10-1/11

• Responsibilities included: Directing and assisting special needs children. Served prepared foods and

beverages

• Administered first aid and CPR to clients if needed

Customer Service : Airbus Transportation, Providence, RI 6/09-6/11

• Provide personal services to ensure the safety and comfort of bus passengers during travel, Greet

passengers, verify tickets, and serve food and beverages

• Answer passengers' questions about travel routes and services, arrival times, and schedules

• Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage

• Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies

are aboard and are in adequate supply

• Conduct periodic trips through the cabin to ensure passenger comfort and distribute reading material,

headphones, pillows, playing cards, and blankets

Skills

• Office Productivity: Word, Excel

• Web Browsers: Netscape and Internet Explorer.