Sales Manager

SOONG B. PARK

Phone: 858-***-**** Email: ********@*******.***

BACKGROUND SUMMARY

Seasoned professional in logistics operations and sales support with 12 years experience working for a multinational electronics manufacturer. Improved company performance through staff, transportation and inventory management initiatives. Highly adept in problem solving; worked closely with clients/vendors in order to come to resolutions and implement action plans. Adapted to multi-cultural environments; accustomed to working in fast-paced environments to multi-task and prioritize projects. Core strengths and areas of expertise include:

Global ERP/SAP

P&L, KPI & SOP Analysis

New Product Introduction and support

Inventory Management

3PL Management BOM

Import/Export Regulations

Vendor Compliance

EXPERIENCE

SAMSUNG ELECTRONICS AMERICA – American Distribution Center, San Diego, CA, 2000 - 2012

Supply Chain Manager, IT Product Line, 2008 – 2012

Responsibility included supervision of order processing, document preparation, repackaging, warehousing, product delivery as well as other general customer support. Analyzed costs and created statistical reports for senior management: initiated and implemented cost reduction measures to ensure operations remained within company targets.

In conjunction with Sales, HQ, Factory and 3PL’s, identified and implemented new measures to SOP for Best Buys resulting in improvement of weekly OTRQ (on time, right quantity) scores by 10%.

Improved warehouse inventory control/audit process increasing the accuracy rate to over 99.9%.

Partnered with the Sales team to dispose of EOL products reducing aging inventory to 2% of total inventory.

Coordinated with IT to setup EDI with major clients and 3PL suppliers increasing the efficiency of business transactions and allowing reallocation of resources.

Supervised RMA processes for product returns from customers and ship-back of defective materials to oversea manufacturers.

Held quarterly business performance review meetings with 3PL providers and customers to continuously enhance service and reduce cost.

Supply Chain Manager, OEM Product Line; Digital A/V Product Line, 2003 – 2008

Oversaw global purchasing and product distribution for 6 major OEM accounts (Dell, Lenovo, IBM, Gateway, Sun Microsystems, EMC) generating over $150 million in monthly sales revenue.

Supervised 3 employees to coordinate administration of product orders to fulfill customer requirements and guarantee delivery of company’s commitment.

Analyzed, improved and implemented efficient SCM process measures, resulting in significant reduction of delivery lead-time.

Reconciled and resolved all discrepant financial items such as discrepant invoices, credit memos and other pending issues improving customer satisfaction.

Implemented daily reconciliation of inventory with 3PL providers.

Executed biannual physical inventory audits at 10 different VMI sites.

In conjunction with HQ, sales team and factory, reduced aging inventory to less than 1% of total inventory.

Directed and completed the closure of 4 major OEM business account s without any major incident.

Trained new employees on the usage of SAP system and business operation procedures.

Assistant Manager, OEM Video Display; Strategic Planning, 2000 – 2003

Oversaw accounts for major OEM clients (Compaq, IBM, HP, and Micron)

Investigated and recovered $1.4 million discrepant AR from a major OEM account.

Analyzed and prepared warehouse contracts with 3PL providers.

Created purchase orders, tracked inbound/outbound shipments, processed customer

orders and collected payments: average monthly shipments consisted from 10,000 to over 100,000 units

(per account).

SAMSUNG ELECTRONICS AMERICA, Sr. OEM Logistics Coordinator, San Jose, CA, 1999 – 2000

Issued purchase orders, processed sales orders and maintained inventory accuracy for OEM accounts.

Prepared, coordinated and processed the setup of new OEM accounts.

Managed inventory levels to ensure optimal efficiency.

SINGAPORE AIRLINES, San Francisco, CA, 1995 - 1999

Sales Development Officer, Passenger Sales Department, Northwest Division, 1997 - 1999

Implemented sales/promotional functions for Korean accounts.

Prepared monthly sales/marking reports.

Oversaw the corporate frequent flyer program and assisted in providing service to VIP clients.

Customer Service Representative, Cargo Operations, Northwest Division, 1995 - 1997

Performed reservation and tracing of cargo movement throughout Singapore Airlines destinations.

Collected data information and provided support to sales/marketing department/

Assisted customers with their inquiries regarding import/export regulations of individual countries.

SKILLS

Well versed in SAP R/3, with emphasis in Material Management and Sales and Distribution Modules

Proficient in MS Suite – Outlook, Office, PowerPoint, and Excel (merge data with vlookup, create pivot tables, and generate tables/charts for management reports).

Language skills: Korean (Intermediate)

EDUCATION

Monterey Institute of International Studies, Monterey, CA

Master of Arts, International Policy Studies

University of California, Davis, Davis, CA

Bachelor of Arts, International Relations & History

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