Customer Service Manager

Deborah Millan

**** ***** ****** *******, ***. **4 Austin, TX 78728

512-***-****. **********@*****.***

EMPLOYMENT HISTORY

Legal Assistant

June 2012-Present

Flowers Davis P.L.L.C.

Provided customer service skills with a focus on the Hispanic community. Serving as a liaison between the attorney and

client to guarantee customer satisfaction. Ensuring client have provided all necessary documents and items for their case.

Preparing forms and putting together packages to send to immigration. Translation of letters, documents, and forms to

Spanish speaking clientele. Opening client accounts in Tabs system and keeping track of clientele financial accounts.

Proficient in Word Perfect, Tabs, Practice Master, Excel, and Outlook.

Receptionist/Order Entry Officer

East Texas Title Companies

June 2011-June 2012- Flowers Davis law firm and East Texas Title Companies are operated by the same owner, therefore

when law firm was in need of a Legal Assistant, I was asked to fill the posit ion.

Assistant to Manager of Title Company. Strong customer service orientation of new orders coming through the door as

well as updating customer of file's status. Greeting and directing clients to proper location/person, overseeing three e-

mail accounts under Outlook system, answering phones, managing various calendars. Escrow reconciliation of two

accounts. Strict Deadlines on all files. Ensuring files have proper paperwork. Translated for Spanish customers. Heavy

data entry in AIM system, Greenfolders system and Outlook.

Clinic Startup Manager

August 2006-March 2010

Chiro One Wellness Centers, Oak Brook, IL

Oversee the opening of new facilities in the Illinois/Metropolitan region. Train incoming staff of company protocols,

procedures, and insure HIPPAA compliancy within clinics. Handle incoming calls and mail. Greet and resolve client

inquiries. Maintain supervision of staff during first week of clinic grand opening. Manage clientele appointments, schedule

and services. Setup and trouble shooting of numerous computer systems including Platinum Systems, J -Tech Medical,

and Platinum Associate.

SKILLS

Fluent in Portuguese and Spanish Insurance Verifications

Management Medical Terminology

Staff training Administration

Strong Customer Service Skills Working within strict deadlines

Professional liaison Supervision

Texas Notary History Taking

Reception Data Entry

Computer Literacy HIPPAA Compliancy

Escrow Reconciliation Precertification Verification

EDUCATION

Purdue Calumet University

2006-2007

Basic courses

Rich East High School

2002-2005

High School Diploma

REFERENCES AVAILABLE UPON REQUEST

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