Customer Service Executive
Resume:
CURRICULUM VITAE
ANUPAMA Address:-
Nagar
Laxmi Nagar Delhi-92
Mobile: - +91-
***********@*****.**.**
*******@**********.***
Objective
To obtain a challenging and responsible job in professionally
Maintained organization, where I can construct to the
successful growth of the organization utilizing my skills,
hard works and also further my professional skills.
Employment and Experience
Employer: INDIA BULLS FINANCIAL SERVICES LTD {May`2008 to
till Date)
Department: Collection Department
Designation: Collection Team Coordinator (Backend)
? Maintain the service level and quality.
? Handling of day to day office work.
? Coordinate with field executive, assign the
daily PTP and ensure the healthy
Conversion ratio.
? Consistently achieved Team Target and highest
productivity.
? Handling escalation Calls Customer Quires and
solves their problems and
Quires.
? Curious to learn more.
? Conducting the team training.
? Handling Legal MIS and Coordinate with Legal Team
& Lowers.
? Maintain Branch Stationary Stock.
? Handling Office Admin (Pantry Boys Salary,Water
bill, Electricity bill, Currier Bills).
? Handling Team Monthly Salary.
.
Employer: J.L. Sarna Enterprises P. Ltd., Green Park New
Delhi (Sep` 2004 to Dec`2007)
Designation: Front Office Executive.
? Handling EPBX Board.
? Handling Visitors & Customers.
? Attending Incoming and Outgoing Calls.
? Couriers\Dispatch\Speed Post
? Computer Operation
? Handling Petty Cash
Employer: Santushti Shopping Complex, Chanakyapuri, New
Delhi (Jan 2004 to Aug 2004)
Designation: Showroom Incharge.
? Customer Service & Relation.
? Handling Petty Cash.
? Attending Incoming and Outgoing Calls.
? Coordination with Staff.
? General Accounting
? Inquiries Bills.
Employer: Fine Edge, Nehru Palace. New Delhi (Nov 2002 to Dec 2003)
Designation: Tele Caller.
? Filling and Data Achieving
? Making Calls for Customers.
? Fix up meeting with Customers.
Professional QUALIFICATION
. One Year Diploma in Computer from AISC, Laxmi Nagar.
. Six Months Diploma in Textile Design from ITI.
. One Year Diploma in Computer Application and Desk Top
Publishing (DPT).
. Six Month Diploma in Accounts (FOA) from ICFE Laxmi Nagar.
Academic Qualification
? 10+2 CBSE Board Delhi University.
? Graduation from Delhi University.
? Post Graduation from Delhi University.
Date :
Place:
(Anupama Verma)
Contact this candidate